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Support Engineer

Location:
Bangalore, Karnataka, India
Salary:
25 Laks PA
Posted:
December 14, 2020

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Resume:

Priyadharshini Udayakumar

[A] Summary

* ***** ** ** ********** in Taleo with different modules and Oracle Recruiting Cloud.

Expertise in Functional domain with Oracle Taleo Modules Recruitment, Onboarding and Reporting and Oracle Recruitment Cloud; which includes Business requirement gathering, Functional Fit-gap analysis, application design, configuration and module setups, writing training guides, training end users, and production Support.

Client interaction, gathering system requirements, preparing / configuring instances and executing multiple CRPs (Conference Room Pilots), preparation list of add-on functions to meet gaps, create implementation approach including schedule and estimations.

Excellent problem solving skills with a strong technical background, good communication, commitment, hardworking and interpersonal skills.

Good Functional exposure and working skills.

Participated in various projects at various stages from conception to implementation and maintenance.

Excellent knowledge of Oracle Taleo Implementation methodology and experience in documenting deliverables (Requirement Gathering, GAPS, Functional Solution, Test Plan etc).

Experience in requirements definition, design, analysis, development of technical specifications, custom reports, programming, implementations, integration, retrofitting of modifications, documentation, testing, post-prodn support in different environments

Well-developed interpersonal and communication skills, having dealt with diverse professionals, clients & team members at global locations

Highly self-motivated and able to set effective priorities to achieve immediate & long-term goals and meet project & operational deadlines

Vibrant team player with belief in taking positive approach towards issue resolution

[B] Skillsets

•Solution architect in Taleo Enterprise Edition for the modules -Recruitment,

On-boarding, reporting, Oracle Recruiting Cloud

•Taleo Business Edition - Recruitment, On boarding, Reporting

• Taleo – Fusion Integration using OOTB(Oracle Out of Box), Oracle Recruitment Cloud.

•Taleo Connect Client(TCC)

[C] Project Experience

Role: Functional Consultant Duration: (July’17-Present)

Client: JD Irving Project: Taleo

•Creating and customizing the candidate selection workflow based on the client requirement.

•Configuring the correspondence, message templates and requisition templates in the system according to the requirement.

•Creating reports and dashboards.

•Creating Customized fields and Forms based on the client requirement.

•Providing the post Go-Live support after the implementation in completed and solving the issues.

Role: Functional Consultant Duration: (Dec’16-April’17)

Client: Infocepts Pvt Ltd Project: Taleo

•As a Functional consultant, responsible for studying the business process. Prepared Requirements and Scope documents.

•Implemented Oracle Taleo Recruitment, On boarding, Reporting modules for Business Edition.

•Did the customizations based on the requirements.

•Assisted in migrating the old data into the new recruitment system.

•Configuring the OLF structure in Taleo.

•Creating and customizing the candidate selection workflow based on the client requirement.

•Creating the Requisition and the Offer approvals for the client based on their requirement using the dynamic approval routing methodology.

•Configuring the correspondence, message templates and requisition templates in the system according to the requirement.

•Providing the post Go-Live support after the implementation in completed and solving the issues.

Role: Functional Consultant Duration: (Dec’16-April’17)

Client: LMRC Project: Taleo

•Collaborated with the project team for reviewing the configuration and verifying the business process.

•Verification and Validation of Taleo Functional Setup and make the necessary configurations.

•Verification of the business process implemented and identify gaps if any

•Created reports as per the customer’s requirement.

•Providing the post Go-Live support after the implementation in completed and solving the issues.

Role: Functional Consultant `Duration: (Sept’15-July’16)

Client: Photon InfoTech Pvt Ltd Project: Taleo

•As a Functional consultant, responsible for studying the business process. Prepared Requirements and Scope documents.

•Assisting the Technical team in migrating the data from TBE to TEE using Taleo connect client.

•Creating UDF(Used Defined Fields) in TEE based on the fields present in the previous system.

•Gathering requirements from the client for configuring the system, conducting testing and running the report analysis.

•Providing on time delivery for the clients, conducting regular meetings like CRP with the client to discuss on the configuration changes.

•Co-ordinating with different teams like Technical team and Functional team of other product in case of integration projects.

•Providing the product documentation guides and does User training for the HR and other team who uses the application.

•Co-ordinating with Oracle support for the upgrade and the maintenance schedule and for resolving the complex issues.

•Creating reports for the client based on their requirement and delivering it on time.

•Configuring the OLF structure in Taleo.

•Creating and customizing the candidate selection workflow based on the client requirement.

•Creating the Requisition and the Offer approvals for the client based on their requirement using the dynamic approval routing methodology.

•Configuring the correspondence, message templates and requisition templates in the system according to the requirement.

•Providing the post Go-Live support after the implementation in completed and solving the issues.

Role: Functional Consultant Duration: Sep 2015– Mar 2016

Client: Bio-marine Project: Taleo

•As a Functional consultant, responsible for studying the business process. Prepared Requirements and Scope documents.

•Understanding requirements, discussion with the client team to meet the requirement.

•Responsible for the study of the current Business Process, Future business flows

•and identification of gaps and workaround in order to provide an integrated material business flow to meet the business needs of the company along with Implementing Team.

•Assisting the technical team during development to meet Functional Requirements.

•Enabling different profile options as per requirements in different applications

•Completed the Configuration in various instance like Test and Prod.

•Working with Oracle Support for resolving Critical and Transactional Issues

•Given End User training and Prepared User Training Manuals for all the Modules.

•Created the client specific reports based on their requirement.

•Interacted with the Technical team and the Integration team for better understanding of the business and assisting them on it.

•Creating the Job templates, custom fields and defining the page layout for different sections like Requisition,Candidate,Offer etc.,

•Creating the themes and configuring the career section based on the requirement provided

Role: Support Engineer Duration: (Nov’12-August’15)

Client: Oracle India Pvt Ltd Project: Taleo

•Verifying the issues with the customers and trying to replicate the same issue on the Test environment.

•Contacting Dev if action has to be taken from development end and update the customer accordingly.

•Work on the various issues which customer log via service request and provide regular updates to the customer about the issue and the status of the issue.

•Provide necessary action plan if any testing has to be conducted from the clients.

•Call the customer if needed but only during the normal business hours unless it is not a severity-1 issue.

•Resolving the issue based on the SLA agreement and explain the SLA for the issue to the customer.

[D] Training & Education

Bachelor of Electronics and Engineering

Certified as Oracle Global Human Resource Implementation Specialist 2017



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