Manager Social Media

WARREN GRAVELL

* ******* ****, *******, ******, Devon,

Mob: +44-771*-******

Email: *************@*******.**.**

PROFILE

A driven and highly recognized Director & Manager, with extensive experience in delivering key business solutions within leading complex projects and business activities, utilising strategic planning and business management expertise. A senior level individual with a wealth of commercial airline and international exposure who thrives in maximizing efficiency and driving regulatory and financial performance across operations. An experienced leader who can successfully support a team of employees to ensure the achievement of all objectives. KEY SKILLS AND EXPERTISE

● AOC Accountability

● Safety Management and Compliance.

● Establishing process and procedure.

● Finance management and reporting.

● Client partnership management

● Enhancing efficiency

● Commercial acumen

● Strategic planning expertise

● Maximising financial performance

● Aircraft fleet and crew management

● Financial and budgetary control

● Team leadership and development

● Contract management.

● Extensive commercial Airline experience

EXPERIENCE

July 2017 – February 2020 Director Operations. Flybe – Devon, England Key Achievements and Responsibilities.

• Management and delivery of the Flybe commercial flying programme with direct focus on Safety, Punctuality and Cost Control.

• Management and Oversight of Operations Control, Flight Dispatch, Crew Control and Crew forward planning, Hotel and Transport team, Operational Maintenance Planning and Customer Operations.

• Review and Risk assessment of company commercial flying programme against operational restrictions, aircraft capability, and crew establishment plan.

• Management and oversight and delivery of Operational delivery disruption budget.

• Daily/Weekly/Monthly reporting for company operational KPI and disruption cost elements. Chair of daily Operational oversight review, Operational representative in forward commercial planning forums.

• Nominated Lead on company Operational Excellence programme working with external consultants to redesign Operational Delivery aspects to enhance performance.

• Delegated responsibility from Flight Operations NP for company ACMI operations, third party operator selection criteria and contractual obligations.

• Designated company Crisis Management Director for lead in company Crisis Management Centre Activation and situation management.

• Designated company Go Team Director for lead in company Crisis Management on site activity.

• Chair of monthly root cause analysis forum across Operational departments to seek forward solution based on delay data trends.

• Operations representative for

o Flight Operations Safety Action Group

o Fatigue Safety Action Group Operational representative of Departmental o Safety Action Groups (SAG) across Flight Operations, Ground Operations and Cabin Operations o Event Review Group (ERG).

• Board Member Safety and Security Review Board (SSRB)

• DFT Approved company threat assessor.

June 2016 - July 2017 Director Operations. VUELING AIRLINES S.A. – El Prat de Llobregat, Catalonia Spain

(1 Year contractual agreement)

Key Achievements.

• Development of Operations Control, Flight Dispatch, Crew Control and Planning, Customer Operations and Social Media response.

• Restructure and redesign of company IOCC department, training and system requirements.

• Operational lead on company commercial planning forum focusing on operational delivery feasibility, airport planning, turn analysis.

• Restructure and re-design for departmental training plan and interface with operational departments.

• Development and implantation of performance analysis and reporting.

• Review and re-write of IOCC departmental operational and training manuals.

• Review and restructure of departmental headcount.

• Implementation of ongoing training and development requirements for continuous improvement.

• Design and implementation of financial control management on platform designed inhouse.

• Operational representative of Departmental Safety Action Groups (SAG) across Flight Operations, Ground Operations and Cabin Operations

• Board Member Safety and Security Review Board (SSRB) Jul 2012 – Jan 2016 Operations Director/ Accountable Manager – International JetClub, Farnborough Key Achievements:

● Excelled in leading organisation, initially joining in the capacity of Director of Ground Operations (NP) at Hangar8 then ultimately becoming Director Operations and AOC Accountable Manager at JetClub

● Successfully manages operational oversight and financial performance of the international JetClub which is a member of Hangar8 Plc Group with a turnover of £20 million per annum

● Achieves numerous successes in this pivotal role which has included nomination as Accountable Manager by UK CAA and the Group Board of Directors

● Oversees flight operations and airworthiness activities, ensuring full adherence to UK Civil Aviation Authority requirements

● Maintains full control of the safety management system as well as successfully developing, implementing and managing “Just Culture”

● Builds and develops highly effective partnerships with ultra high net worth clients, enabling continued growth

● Manages all additional areas including overseeing £150 million in aircraft assets, financial and budgetary control, comprehensive reporting in relation to client cost breakdown against forecast annual spend and ensuring of management system compliance

● Leads and oversees 50 ground and flight operations employees Oct 2011 – Jul 2012 Consultancy Contracts in China and Africa Oct 2008 – Oct 2011 Head of Operations Delivery – Tiger Airways Australia, Melbourne, Australia Key Achievements:

● Ensured safety, efficiency and punctuality was paramount in relation to the aircraft fleet and crew, enabling the delivery of 90% + on-time schedule performance for 12 months

● Maintained full operational control, working in line with all Australian Civil Aviation regulatory body requirements

● Utilised management expertise on a multi-departmental basis, this involved the full overseeing of operations control, flight dispatch, crew control, aircrew rostering and training, document control and flight operations support

● Successfully maximised resources and employees through the delivery of improved flight and cabin crew working and training schedules

● Analysed, developed and significantly improved the company emergency response procedures and company ground operational working procedures in relation to cross system usage

● Enhanced development and career path of operational employees through comprehensive training and ongoing mentoring

Mar 2003 – Sep 2008 Network Operations Centre Manager – Easyjet, London/ Luton Key Achievements:

● Maintained full operational control, maintenance planning, flight dispatch, crew control and customer operations management in relation to 1200 daily flight sectors encompassing 168 aircrafts and 173 airfields on a European basis

● Played a pivotal senior role during the implementation of additional aircraft within the fleet, increasing aircraft from 60 to 168 within a period of only 5 years, remaining cost focused which included utilising only 4 extra employees

● Successfully created and introduced a robust operational system, enabling minimum disruption and improved efficiency during the aircraft fleet increase

● Oversaw and managed 78 employees, maintaining full control of key HR processes including performance management, appraisals and disciplinary procedures

● Enabled the achievement of all objectives and company goals through the development and implementation of key performance indicators

● Significantly enhanced knowledge, professional development and skills amongst employees through the provision of highly effective training and coaching

● Attended numerous UK CAA forums and NATS seminars, representing EasyJet from an operational management perspective

Additional Experience:

Sep 2001 – Mar 2003 Duty Manager (Integrated Operations Control) – Gulf Air, Manama, Bahrain Apr 1992 – Sep 2001 Duty Officer Operations Control – Air 2000, Manchester Sep 1987 – Apr 1992 Operations Controller – Manchester Handling Ltd, Manchester QUALIFICATIONS AND PROFESSIONAL DEVELOPMENT

June 2017 – Dec 2019 Baines Simmons Aviation Training / Flybe / Kenyon.

• Accountable Manager

• Safety Management System

• Human Factors

• Compliance Oversight.

• Compliance Management.

• Safety Management Systems (Initial and advanced)

• Risk Management

• Management of Change

• Event Review Group (ERG)

• Threat Assessment

• ERP Crisis Management Director (In association with Kenyon)

• ERP Go-Team Director (In association with Kenyon) Jun 2015 – Sep 2015 Baines Simmons Aviation Training: Fairoaks Airport, Surrey

• Safety management System,

• Implementation a Just Culture,

• Compliance Monitoring Principals.

Apr 2014 UK Department for Transport: Approved UK Department for Transport Threat Assessors Course – Oxford Airport

Jun 2013 EU Ops Accountable Manager: Attended and completed EU OPS Accountable Manager course with content of: - AOC Oversight, Safety Management Systems, just Culture implementation and management, Safety and Quality Standards Procedures, Liability, Finance, Communication Leadership and Standards – Hoofddorp, Amsterdam

Jan 2005 JAR Ops Ground Ops Postholder: Attended and completed JAR OPS ground operations approved post holder course with content of: - Regulatory Compliance, Safety and Quality Standards and Procedures, liability Finance Communication, Leadership and Standards – Hoofddorp, Amsterdam Jan 1996 – Apr 1996 FAA Flight Dispatcher Certification: Achieved Federal Aviation Administration recognised Flight Dispatcher Qualification utilised throughout world aviation – Sheffield School of Aeronautics, Fort Lauderdale, Florida

Subjects included: Comprehensive Meteorology, Aircraft Systems, Hydraulics, Electrical (B727-200), Performance, Navigation, Flight Planning, Fuel Planning, Air Law - Federal Aviation Regulations.

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