Vill-Kalyannagar,P.O.-Madanpur

Dist-Nadia.Westbengal.India.

Mob- +91-916*******/+91-893*******

E-mail- adimzy@r.postjobfree.com

Profile

Experience of managing busy administrative and customer facing roles, working well under pressure and with the utmost discretion and confidentiality at all times. Always priorities to manage busy workloads, paying great attention to detail. More than 12 (Twelve) years of experience in field work of servicing equipment of Medical equipment like C.R (Computed Radiography) system.Scandoc,Imageplus,Imageworks Software (Medical Dicom Printing Software).

Key Skills

Service Operations

Monitoring revenue generation from services & sales of spares in servicing of equipments.

Good team working ability.

Client Servicing

Building and maintaining healthy business relations with customer, enhancing customer satisfaction by achieving delivery & service quality norms.

Monitoring post service activities like follow up with the customers, service reminders, AMC, warranty & post warranty issues and handling customer grievance with carefully.

Assess the customer feedback by providing critical feedback on the improvements.

Engineering Operations / Technical Support

Managing assembly,testing of various equipments; planning and effectuating maintenance schedules for machines & equipments.

Planning & monitoring break down & preventive maintenance of the equipments.

Imparting training to the customer regarding maintenance & application aspects of the equipment.

Communication – Experience of successfully liaising with colleagues and external partners to build a strong professional network

Effectively and detect errors if made analytical – Able to analyses complex data.

In house mushroom cultivation experience.

Languages – Fluent in English,Bengali,Hindi, both oral and written.

Employment History

1.Worked as a Sr.Service Enginer of FUJI- CR System for Shatadru Imaging System from 31.01.2007 to 19.03.2011.

# Responding to enquiries from clients and business partners.

#Co-ordinating seminars and in-house training.#Installation, maintenance, troubleshooting of all technical calls.

#Service revenue collection & customer relation.

2.Worked as a SERVICE FRANCHAISE of Fuji CR System for FUJIFILM INDIA PVT. Limited From 01.05.2011 to 30.09.2018.

# Responding to enquiries from clients and business partners.

#Co-ordinating seminars and in-house training.

#Installation, maintenance, troubleshooting of all technical calls.

#Service revenue collection & customer relation.

3.Worked as a Sr.Service Enginer of FUJI- CR System for APS IMAGING from 01.01.2020 to present.

Training

1.Have training on CR & in Kolkata by Jindal Photo Ltd.

2.Have training on CR/Imager in Kolkata by Fuji film.

3.Mushroom cultivation training by Kalyani University Agricultural department.

Personal Information

Fathers Name : Lt. Jitendra Nath Malakar.

Date of Birth : 07TH May, 1983

Language Known : English, Hindi, Bengali.

Marital Status : Married.

Qualification

EXAM PASSED

BOARD / UNIVERSITY / COUNCIL

DISCIPLINE

YEAR OF PASSING

% OF MARKS OBTAINED

DIVISION / CLASS

Diploma

W.B.S.C.T.E.

MEDICAL LABORATORY TECHNOLOGY

2006

74.45

First

Higher Secondary

W.B.C.H.S.E.

Science

2002

48.30

Second

Madhyamik

W.B.B.S.E.

General

2000

62.50

First

Additional Qualification

Operating System DOS, Windows,Vista.

Networking LAN (Clamping CAT5/6,RJ45/11) with network.

Application Software MS-Offic,Adopt Photoshop etc.

Interest & Hobbies:

Playing Cricket & Football, Listening song.

Listening Volunteer for the Blood donation camp since 2011, helping people from a range of backgrounds and circumstances.

Place :Kolkata.

(Prosenjit Malakar)

RESUME

PROSENJIT MALAKAR

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