Name : Punithaan Raaj a/l Segaran Murali

Permanent address : No 55 Lorong 7 Taman Desa Dahlia

***** ********, ******** ****** ********

TEL NO : 014-*******

E-MAIL : adimzp@r.postjobfree.com

PERSONAL DATA

Date of birth : 05.07.1995

Age : 25

Gender : Male

Nationality : Malaysian

Marital status : Single

Race : Indian

Health : Excellent

Height : 180cm

Weight : 78 kg

PERSONAL STRENGTHS

Able to learn and able to undertake any situation

Able to work with less supervision

Willingness to learn, punctual and disciplined

Able to work as a team and contribute suggestion for better improvement Learning agility and effective personal communication skills Self Motivated and Determined

Hardworking

Success Oriented and Natural Leader

Self Confidence

EDUCATION / QUALIFICATION

Qualification : Bachelor in Hospitality And Tourism Management Institution : Management and Science University, Shah Alam Subject : Hospitality and Tourism

Year : September 2016 – February 2020

CGPA : 2.89

Qualification : Diploma in Culinary Arts

School/College : Management and Science University, Shah Alam Subject : Arts (Chef)

Year : May 2013- December 2016

Grade : B

Qualification : Sijil Pelajaran Malaysia

School/College : Sekolah Menengah Kebangsaan Seri Pagi, Negeri Sembilan

Subject : Arts (Perdagangan)

Year : 2012

Grade : 1B+, 1B, 1C, 1C+, 1D, 4E

Qualification : Penilaian Menengah Rendah

School/College : Sekolah Menengah Kebangsaan Seri Pagi, Negeri Sembilan

Subject : -

Year : 2010

Grade : 1A, 1B, 5C

LANGUAGE PROFICIENCY

(Proficiency: 0=Poor - 10=Excellent)

Language Spoken Written

English 9 9

Bahasa Malaysia 9 9

Tamil 10 10

TOP SKILLS AND OTHER KNOWLEDGE

(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill) Skill Years Proficiency

Communicating with

customers

4 Advanced

Microsoft Office (MS

Word, MS PowerPoint, MS

Project, MS Excel and MS

Access)

15 Advanced

PERSONAL SKILLS

1. Typing (45~50wpm)

2. Shorthand (40wpm)

CURRENT JOB

Company Name : Techno Mech SDN BHD (TNB Careline)

Position : Customer Service Executive

(Field Assistant for Team Leader)

Duration : June 2020 – Current

Work Description :-

Handling social media messages and attending calls (Customer Enquiries)

Accessing to customer’s information of TNB account

Collecting the data of customer’s complaints and e-mail to the respective unit.

Manage admin works as handling the newcomers and teach them on how to handle customer’s enquiries.

Handling customer’s report details and proceeds for the further action.

Managing team as in schedules, timing, work (log in and log out)

Collecting data of customer’s area or house technical issues and inform them about the troubleshoot.

OTHER EXPERIENCES

I have been enrolled myself at Hotel Holiday Inn Glenmarie as a practical trainee from December 2014-March 2015 & September 2016-December 2016. During this period of my practical I have experienced cooking plenty of dishes and handling customers enquires. I have also experienced at several outlets such as Malay banquet, Chinese banquet, Pastry and Coffee House.

PREVIOUS WORKING EXPERIENCE

Company Name : Malindo Airways

Position : Internship (Lost & Found Department)

Duration : March 2020 – June 2020

Work Description :

Collect the data of passenger beg lost and key in the malindo system

Helping disable pessenger to carry beg

Make sure pessengers going to their beg carousel

Counting beg that arrives to carousel

Company Name : Skymolite

Position : Event Employee

Duration : February 2018 – September 2019

Work Description :

Manage to complete the dance floor on time

Teach newcomers on how to fix the event items

Collect daily data of client

Manage admin works as handling clients details

Company Name : Dominos Pizza Call Center

Position : Customer Service

Duration : April 2015 – October 2015

Work Description :-

Manage to attend the call on que call

Manage to do multitasking such answering calls and orders

Achieving daily target

Company Name : AEON Mall Shah Alam

Position : Promoter / Dueter Beg

Duration : March 2016- June 2016

Work Description :-

Management of billing and filing system

Handle with make payments.

Handle accounts of the store.

Ensure all the works are done accordingly.

MISCELLANEOUS

Willing to Travel : Yes

Willing to Relocate : Yes

Possess Own Transport : Yes

Expected Salary: RM 2,000-2,500

*SALARY & DATE OF COMMENCEMENT NEGOTIABLE

Contact this candidate