PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

ESMARALDA

VILONEL

E Malelane, South Africa

+278********,

adimwi@r.postjobfree.com

Results-driven office administrator effective at overseeing administrative and financial needs in office environments. Coordinate efficient communication between customers, vendors, and office staff. Minimize business problems by keeping files updated and accounts current. Excellent problem solving and

organizational skills

Good interpersonal skills and

communication with staff and

guests

Diligent and self-motivated to

meet deadlines

Excellent attention to detail Work well under pressure and able to multi task

Excellent Leadership skills

Schedule management Performance improvement Microsoft Word Time management Paperwork management Written communication Administrative support Inventory organization Customer relations Order processing File maintenance Report preparation Mail routing Staff training

Office Administrator August 2020 - Current

Triton Fleet Management Malelane, South Africa

Enhanced executive efficiency through high-level administrative support. Acpacc invoicing

Supported budget management by implementing strict expense monitoring and documentation practices.

Sage invoicing

Facilitated office communication by handling and routing mail, packages, and messages. Assisted vendors and customers regularly, using administrative expertise to solve diverse problems. Kept office operations consistent, mentoring employees on correct procedures for different tasks. Coordinated administrative support and logistics for routine activities and special projects. Covered daily office workloads through effective staffing and resource coordination. Preserved customer loyalty by quickly and completely resolving complaints. Improved staff performance through continuous monitoring and training updates. Maintained full compliance with legal, health, and safety regulations. V

Assisted customers with sales and service needs.

Helped team handle high-volume work by prioritizing tasks and organizing supplies. Developed solid relationships with staff, customers, and vendors. Managed files and continuously updated and organized records. Verified level of supplies and requested new inventory to meet service levels. Tracked ongoing business expenses and project-specific costs with Addpac and Purchase order system. Protected organizational information with effective safety and security procedures for digital and physical files.

Store supervisor and admin September 2019 - August 2020 Caltex/Freshstop Komatipoort, Malelane

Capturing of invoices and credit notes.

Staff rosters

Managing of stock levels and stock taking.

Managing of staff and delegating daily duties.

Problem solving of consolidated profit report and ensuring GP's are correct. Ensuring all health and safety procedures and standards are up to date. Kept office operations consistent, mentoring employees on correct procedures for different tasks. Covered daily office workloads through effective staffing and resource coordination. Improved staff performance through continuous monitoring and training updates. Motivated employees to continuously grow knowledge and enhance abilities. Preserved customer loyalty by quickly and completely resolving complaints. Office Administrator/Receptionist November 2016 - August 2019 Elephant Walk Retreat Lodge Komatipoort, South Africa Managed and organized group bookings and events

Sage invoicing

Staff rosters

Managed reservations, check-in and check-out procedures within hotel system. Identified advertising needs with skilled analysis of current strategies and market gaps. Marketing and promotions.

Completed thorough evaluations of competitors, including pricing, sales histories and marketing methods. Facilitated office communication by handling and routing mail, packages, and messages. Enhanced executive efficiency through high-level administrative support. Coordinated administrative support and logistics for routine activities and special projects. Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance. Managed files and continuously updated and organized records. Maintained organized, efficient front desk with regular attention to housekeeping needs. Maintained updated employee payroll records, including exemptions, transfers and resignations. Managed efficient payroll processing for 8+ employees. Maintained full compliance with legal, health, and safety regulations. Cashier May 2015 - June 2016

Lebombo Slaghuis Komatipoort, South Africa

Educated customers about upcoming promotions, changing procedures, and available items. Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies. Maintained clean, organized, and well-stocked checkout areas with regular attention to displays. Boosted company revenue through suggestive selling techniques for products, value-added services, and loyalty programs.

Prevented losses by watching for suspicious behavior. Kept customers happy by quickly processing payments and bagging purchases. Recorded daily transactions precisely to avoid errors and keep logs accurate. Training Manager October 2014 - March 2015

NWJ Jewellery Pretoria, South Africa

Managed files and continuously updated and organized records. Met daily delivery targets by coordinating efficient schedules and driver routes. Achieved budget and profit targets with effective expense control and promotional strategies. Oversaw clean, neat, and customer-ready shop, keeping all areas organized and presentable. Covered shop demands with well-organized team schedules and employee assignments. Adapted to changing business demands, keeping team ready for new opportunities to sustain successful operations.

Enhanced customer satisfaction by enforcing service-oriented policies. Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points. Minimized store losses, training team members how to spot and prevent theft. Customer Service October 2011 - November 2012

Caltex PTY Ltd Perth, Australia

Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies. Maintained clean, organized, and well-stocked checkout areas with regular attention to displays. Educated customers about upcoming promotions, changing procedures, and available items. Processed refunds and exchanges for different products. Customer Service August 2004 - May 2007

The Money Shop London, England

Sold products to customers and used strong cross-selling abilities. Maintained store standards in merchandising, security, and visual presentation. Updated office files daily and kept records organized. Boosted efficiency by keeping work areas clean, tidy, and free of debris. Trained junior team members and mentored on important procedures. Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance. Maintained full compliance with legal, health, and safety regulations. Helped customers get back on top of payment demands by setting up accommodating plans. Handled administrative tasks expertly, including updating accounts and producing professional business correspondence.

EDUCATION

Received payments and post amounts paid to customer accounts. Negotiated credit extensions when necessary.

Educated customers about the terms of contracts and payment requirements. Grade 12

Pretoria College

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