Manager Representative
Resume:
THOMAS J. FERRARA
Houston, TX
adimw9@r.postjobfree.com
View Thomas Ferrara, profile
Overview
** ***** ** ********** ******, training, legal compliance, assessing and managing performance, conducting and delivering performance reviews, developing talent, and recognizing, and rewarding strong contributors.
Expert in:
Defining Management strategy and connecting all business elements of the organization.
Creating and implementing strategy for leadership accountability – Continuous Teaching, Coaching, and mentoring throughout the entire cycle
Designing and implementing a learning and development strategy, focusing on workforce capabilities, skills and competencies resulting and a diverse high performing culture.
Providing expert consultation and oversight for leadership initiatives.
Collaborating with leadership teams to explain all business needs in order to establish complete understanding at all levels.
Integrating and embedding Management processes & programs throughout the pipeline to capitalize on leadership strengths and identify and overcome weaknesses.
Developing and implementing a consistent philosophy, approach and model for effective change management across the organization.
Performing analysis on talent metrics and providing ongoing current global statistics and future trends and projections.
External talent management trends and innovations.
oCross-Functional Team Building
oConflict Resolution, Human Resources Management and Quality/Performance improvement
oPublic Speaking and Senior Level Instruction and Presentation
oEvaluating personnel needs and developing responsive training programs
oMotivating and maximizing productivity and employee morale
Self-driven professional
Always recognized for “making seemingly impossible situations work!”
Professional Experience
Regional Education Partnership Representative Nov 2019-Pres
FCC Houston, TX
Build relationships with Government and Military agencies to recruit
students
Director of Admissions July 2018-April 2019
Vatterott College Joplin, MO
Call on perspective students. Oversees the training and development of employees
Accountable for the overall training and success of the Recruitment Department including meeting recruiting objectives.
Provides leadership, training, direction, motivation and supervision of direct reports.
Coaches and trains staff in the growth and improvement of skills through timely, specific and constructive feedback.
Screens, interviews and hires employees.
Monitor the status of all recruitment prospects, analyze statistical recruiting data and provide input where needed.
Guide employees and oversee their work to ensure compliance with policies and procedures, ethical practices, and the guidelines of government and accrediting organizations.
Support the administration of the Representative Performance Plan.
Obtain and maintain all pertinent state and federal Certification.
Development of the college's business plan by establishing recruiting goals, budgets and staffing plans.
REGIONAL DIRECTOR OF ADMISSIONS July 2017-Feb 2018
ARKANSAS COLLEGE OF BARBERING AND HAIR DESIGN Little Rock, AR
Establish and administer a variety of comprehensive programs related to student recruitment in order to meet organizational goals. Responsible for the 3 campuses throughout Little Rock area.
Oversees the training and development of employees
Accountable for the overall training and success of the Recruitment Department including meeting recruiting objectives.
Provides leadership, training, direction, motivation and supervision of direct reports.
Coaches and trains staff in the growth and improvement of skills through timely, specific and constructive feedback.
Screens, interviews and hires employees.
Monitor the status of all recruitment prospects, analyze statistical recruiting data and provide input where needed.
Guide employees and oversee their work to ensure compliance with policies and procedures, ethical practices, and the guidelines of government and accrediting organizations.
Support the administration of the Representative Performance Plan.
Obtain and maintain all pertinent state and federal Certification.
Development of the college's business plan by establishing recruiting goals, budgets and staffing plans.
SALES Jun 2016-Jun 2017
LEGACY TOYOTA Tallahassee, FL
Establish rapport with customers and community to promote car sales
DIRECTOR OF RECRUITMENT Dec 2014 – Jun 2016
ITT TECHNICAL INSTITUTE Tallahassee, Florida
Establish and administer a variety of comprehensive programs related to student recruitment in order to meet organizational goals. Responsible for ten counties throughout North Florida and South Georgia.
Oversees the training and development of employees
Accountable for the overall training and success of the Recruitment Department including meeting recruiting objectives.
Provides leadership, training, direction, motivation and supervision of direct reports.
Coaches and trains staff in the growth and improvement of skills through timely, specific and constructive feedback.
Increased lead to start 12%.
Increased show rate to highest in over 2 years.
Screens, interviews and hires employees.
Monitor the status of all recruitment prospects, analyze statistical recruiting data and provide input where needed.
Guide employees and oversee their work to ensure compliance with policies and procedures, ethical practices, and the guidelines of government and accrediting organizations.
Support the administration of the Representative Performance Plan.
Obtain and maintain all pertinent state and federal Certification.
Development of the college's business plan by establishing recruiting goals, budgets and staffing plans.
Development and maintenance of government and agency contacts to promote ITT/ESI.
DIRECTOR OF ADMISSIONS Feb 2014-Dec 2014 BLUE CLIFF COLLEGE Shreveport, Louisiana
Establish and administer a variety of comprehensive programs related to student recruitment in order to meet organizational goals.
Oversees the training and development of employees
Accountable for the overall training and success of the Recruitment Department including meeting recruiting objectives.
Provides leadership, training, direction, motivation and supervision of direct reports.
Coaches and trains staff in the growth and improvement of skills through timely, specific and constructive feedback.
Screens, interviews and hires employees.
Monitor the status of all recruitment prospects, analyze statistical recruiting data and provide input where needed.
Guide employees and oversee their work to ensure compliance with policies and procedures, ethical practices, and the guidelines of government and accrediting organizations.
Support the administration of the Representative Performance Plan.
Obtain and maintain all pertinent state and federal Certification.
Development of the college's business plan by establishing recruiting goals, budgets and staffing plans.
Development and maintenance of government and agency contacts.
SENIOR ADMISSIONS REPRESENTATIVE/MILITARY REPRESENTATIVE Oct 2012- Feb 2014 CAREER TECHNICAL COLLEGE Monroe, Louisiana Establish and administer a variety of comprehensive programs related to student recruitment in order to meet organizational goals.
Oversees the training and development of employees
Accountable for the overall training and success of the Recruitment Department including meeting recruiting objectives.
Provides leadership, training, direction, motivation and supervision of direct reports.
Coaches and trains staff in the growth and improvement of skills through timely, specific and constructive feedback.
Screens, interviews and hires employees.
Monitor the status of all recruitment prospects, analyze statistical recruiting data and provide input where needed.
Guide employees and oversee their work to ensure compliance with policies and procedures, ethical practices, and the guidelines of government and accrediting organizations.
Support the administration of the Representative Performance Plan.
Obtain and maintain all pertinent state and federal Certification.
Development of the college's business plan by establishing recruiting goals, budgets and staffing plans.
Development and maintenance with VA and Military Recruiters and bases.
CORPORATE DIRECTOR OF ADMISSIONS Jan 2011- Jan 2012 UNITECH TRAINING ACADEMY Lafayette, Louisiana
Establish and administer a variety of comprehensive programs related to student recruitment in order to meet organizational goals. Responsible for five campuses throughout state of Louisiana.
Oversees the training and development of employees
Accountable for the overall training and success of the Recruitment Department including meeting recruiting objectives.
Provides leadership, training, direction, motivation and supervision of direct reports.
Coaches and trains staff in the growth and improvement of skills through timely, specific and constructive feedback.
Increased lead to start rate from 14% to 24%.
Increased student population by 27%.
Screens, interviews and hires employees.
Monitor the status of all recruitment prospects, analyze statistical recruiting data and provide input where needed.
Guide employees and oversee their work to ensure compliance with policies and procedures, ethical practices, and the guidelines of government and accrediting organizations.
Support the administration of the Representative Performance Plan.
Obtain and maintain all pertinent state and federal Certification.
Development of the college's business plan by establishing recruiting goals, budgets and staffing plans.
STATION MANAGER Jan 2004-Nov2008 SERCO/US ARMY Harrisburg, Pennsylvania
Created, implemented, and led Business Development strategies to enhance near and long term stations outcomes. Responsible for all Business Development processes including succession planning, leadership development and effectiveness, workforce planning, career development, and organizational effectiveness. Partnered closely with the all recruiting stations and leadership teams to develop insights and identify organizational needs that informed and influenced organizational talent strategies and built a diverse culture of leadership. Enforced standards and maximized potential while directing the team.
Leadership and Business Development: Led an organization to exceed their annual mission requirement consistently in all Markets. Introduced new methods to market and train the workforce; coupled with an environment of positive public recognition. Selected as Station Manager to lead and train an recruiting office with low performance and production and became top station manager of the year and received my recruiter ring and earned enough points for the Morel Award.
Business Development / Market -Strategy Analysis and Business Management: Managed a unit of 14 professional recruiters with a focus on Market Analysis/Brand development and evolution and community and customer relations. Highest increase in Market Penetration increased station mission by 141%.
Strategic Talent Planning and Execution: Partnered with Battalion to identify trends of employee turnover, developed action plans to mitigate turnover and forecast talent needs. Forecast needs were overlaid with demographic and census information, which in turn drove location of future success.
Other career positions:
Other positions include: Business Consultant, Sales Manager, Business owner.
EDUCATION:
MECHANICSBURG HIGH SCHOOL
BUSINESS DIPLOMA
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