**** ********** ***.

Arcadia, Ca *****

818-***-****

linkedin.com/in/lily-joya-0a4a0144

adimqv@r.postjobfree.com

LILY LILY MARIE JONES

OBJECTIVE

With over 15 years of management experience, I am seeking a department head position that utilizes my extensive knowledge in operations, staff development and facilitation to ensure continued success for the company.

EXPERIENCE

General Manager

EST. Prime Steakhouse – Sheraton San Gabriel Los Angeles

January 2020-Present

●Manage a staff of 100 employees.

●Oversee the operations of multiple outlets

●Streamline operations to enhance guest experience while promoting more efficient execution and increased revenue.

●Utilize forecasting of expected income to properly adhere to projected budgetary constraints when scheduling.

●Train subordinate managers and supervisors in all aspects of restaurant operations.

● Screening, interviewing, recruitment and hiring of new team members

●Work closely with accounting to verify payroll and ensure all employee needs are met.

●Create and upkeep all training materials including food descriptions, uniform standards, and tiered progress plan, etc.

●Coordinate with social media marketing and front desk to captivate hotel guests to increase revenue and guest loyalty.

●Lead the front of house crew in a hands-on manner; assisting where needed at all time.

●Focus on upholding Evolution Hospitality’s core values using mentorship and monthly topic boards.

●Ensure all employees are aware of promotions within the company.

General Manager

Maryjane’s - Hard Rock Hotel: San Diego, CA

September 2018-December 2019

●Manage a staff of 100 employees.

●Utilize Hot Schedules templates and forecasting for labor and trained peers and staff on the use.

●Utilize forecasting of expected income to properly adhere to projected budgetary constraints when scheduling.

●Train subordinate managers and supervisors in all aspects of restaurant operations.

● Screening, interviewing, recruitment and hiring of new team members

●Work closely with accounting to verify payroll and ensure all employee needs are met.

●Create and upkeep all training materials including food descriptions, uniform standards, and tiered progress plan, etc.

●Awarded “2018 Department of the Year” of Hard Rock Hotel San Diego.

●In 2018, generated $2.5 million in gross sales.

●Coordinate with social media marketing and front desk to captivate hotel guests to increase revenue and guest loyalty.

●Lead the front of house crew in a hands-on manner; assisting where needed at all time.

●Focus on upholding Evolution Hospitality’s core values using mentorship and monthly topic boards.

●Ensure all employees are aware of promotions within the company.

Restaurant Manager

Coasterra - Cohn Restaurant Group: San Diego, CA

April 2016-September 2018

●Manage the logistics of operating a 28,000 square foot property which includes a banquet hall and floating event space.

●In 2016 generated $12,922,264 gross revenue while maintaining a 20.3% overall labor (11.02% FOH). Increased sales and efficiency exponentially in my time here resulting in 2017 seeing $14,507,920.06 gross sales while maintaining an 18.4% overall labor cost (10.62% FOH).

●Screening, interviewing, recruitment and hiring of new team members

●Scheduling for 50-120 employees. Utilized Hot Schedules and then Ctuit programs to develop templates and forecasting for labor and trained peers and staff on the use.

●Conduct human resource tasks for all team members such as: new hire orientations, employee terminations and exit interviews, injury prevention, worker’s comp claims, 401K, insurance and sick pay, conduct I-9 e-verify through Perfect Compliance, etc.

●Assist in the execution of banquets through expediting, plating, coordinating and planning of events up to 1200 guests.

●Reconcile all cash drawers and nightly reports. Trusted to account for over $30,000 in cash per night.

●Work closely with the accounting firm to verify payroll and ensure all employee needs are met.

●Create and upkeep all training materials including food descriptions, uniform standards, and tiered progress plan, etc.

●Implemented a monthly employee recognition board which allows management and team members to award and acknowledge exemplary performance.

Food and Beverage Manager

Four Points by Sheraton San Diego- Sea World, Ca

November 2015-January 2016

●Change flags from Hampton Inn to Four Points by Sheraton

●Built a Food and Beverage Department from the beginning

●Create all Food and Beverage menus

●Hire and train all F&B staff on Starwood’s standards and procedures

●Purchase all materials pertaining to the opening of a restaurant and bar

●Property expect in Micros POS systems

●Property info: 207 rooms manage 30 employees

Food and Beverage Manager

Le Meridien Delfina, Santa Monica, Ca

April 2013-July 2015

●Oversaw all outlets operations including Zest Kitchen, Longitude Bar, In-Room Dining, poolside operations and Banquet Functions.

●Facilitate department monthly meetings, incentive programs, coaching and training, monthly associate one on one's.

●Ensure all Food and Beverage systems and control procedures comply with corporate policy and procedures.

●Ensure accurate forecasting, budget and productivity.

●Purchasing and receiving as well as month end responsibilities.

●Property info: 310 rooms, 14,075 sq. ft. of total Banquet space managed 35-40 employees –Union Property.

●Property expert in Micros POS systems.

Receptionist

Northridge Animal Medical Center, Northridge, Ca

August 2012-April 2013

●Created memorable customer experiences

●Expanded the brand and created more recognition for the doctor.

Restaurant Supervisor

Hyatt Regency, Valencia, Ca

September 2005 – December 2011

●Oversees the entire operation of the Vines restaurant and bar, In room Dining and poolside operation including scheduling, forecasting and labor.

●Facilitate department monthly meetings, incentive programs, coaching and training.

●Property info: 244 rooms with 25-30 Employees – Non Union Property

EDUCATION

AWARDS &

DISTINCTIONS

Mission College – Mission Hills, Ca

Associates Degree in Business Management

2003-2004

California State University – North Ridge, Ca

Bachelor’s Degree in Business Management – Hospitality

2012-2013

Manager of the 4th quarter at Le Meridien Delfina, 2014

Manager of the 3rd quarter at Le Meridien Delfina, 2013

Employee of the month at Hyatt Regency Valencia, 2010

Employee of the month at Hyatt Regency Valencia, 2008

COMPUTER

SKILLS

●PeopleSoft

●Encore Property Management System

●PMS

●Fidelio

●Epitome property management systems

●Opera OPMS

●ORS System

●Ctuit

●RMS - Revenue Management System

●ADP Time Saver payroll system

●Microsoft Word

●Microsoft Excel

●Microsoft PowerPoint

●QuickBooks

●Microsoft Outlook

●SMS Property Management System

●Micros

●Aloha

●iHotelier Vision

●Synergy

●GoConcierge

●Medallia

●Hot Schedules

CERTIFICATIONS

Serve Safe- California’s food handlers certificate San Diego County

TIPS: Alcohol training

Harvard Management E-Learning Certification Courses

●Assessing Performances

●Capitalizing on Change

●Coaching

●Delegating

●Giving and receiving feedback

●Hiring

●Implementing Innovation

●Implementing Strategy

●Keeping teams on Target

●Leading a Team

●Making a presentation

●managing for creativity and innovation

●Managing upward

●Managing your career

●Managing your Time

●Running a meeting

●Setting goals

REFERENCES

phone numbers

available upon

request

Chef Deborah Scott – Cohn Restaurant Group

Jami Kraus – Pendry Hotel SD

Ronan Doherty – Hyatt Regency

Charles Schmidt - Cohn Restaurant Group

Contact this candidate