Medical Assistant Manager
Resume:
SASHA HARRIS
Shreveport, LA
Phone: 318-***-****
Email: **********@*****.***
SKILLS
Organizational Training & Development Time Management
Process Improvement
Attention to Detail
Operations & Leadership
Strategic Planning Team Building
Analytical Skills
Microsoft Office
Regulatory Compliance
Adaptable and Organized
EDUCATION
Bachelor of Applied Science in Allied Health Sciences
NORTHWESTERN STATE UNIVERSITY
WORK EXPERIENCE
Patient Experience Manager
ABM Healthcare - Shreveport, LA Nov 2019 to Present
●Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
●Teach soft & hard skills training during onboarding to help new hires build the knowledge, discipline, and confidence required to fit the team
●Ensures compliance with all regulatory agencies (CMS, JCAHO)
●Maintains and supports client satisfaction at a level that ensures account retention.
●Analyzes patient experience key performance indicators (KPI) using a variety of data sources.
●Uses performance data such as Press Ganey to identify strengths, improvement opportunities, and recommends actionable interventions to achieve top patient experience performance.
●Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
●Resolves initiative issues, risks, and obstacles through appropriate use of project management tools and methods.
Certified Medical Assistant (CMA)
Willis Knighton (Physician Services) Shreveport, LA Mar 2019 to Jun 2019
●Administer treatment to patients in accordance with certified medical assistant standards.
●Assists with the preparation of equipment and aids provider during treatment, examination, and testing of patients.
●Observes, records, and reports patients’ condition and reaction to drugs or treatments to providers.
●Oversee appointment bookings and ensures preference is given to patients in emergency situations. Maintains timely flow of patients.
●Greet patients and obtains well-documented history and vitals. Prepares patients for physical exam. Instructs patients in collection of samples and tests.
Clinic Manager
Willis Knighton Pierremont Psychiatric Clinic - Shreveport, LA
Nov 2016 to Mar 2019
●Ensures that the entire medical operation at the healthcare facility is running a smoothly as possible.
●Educates patients and their families on available treatment options.
●Works with insurance companies and managed care contractors to help get medical procedures approved for patients.
●Works with staff to select and implement software for electronic health records as required by law.
●Assists with clinical assessments of patients.
●Develops and implements policies, procedures, and work standards.
●Make purchasing decisions
Certified Medical Assistant (CMA)
Willis Knighton Endocrine & Thyroid Specialists - Bossier City, LA
Mar 2015 to Nov 2016
●Administer treatment to patients in accordance with certified medical assistant standards.
●Train and mentor new employees
●Adjust insulin pumps and download glucose meters
●Works with insurance companies and managed care contractors to help get medical procedures approved for patients.
Certified Medical Assistant (CMA)
Pain Care Consultants - Shreveport, LA
Sep 2005 to Aug 2014
●Assist physician with procedures and examinations such as pain pump refills, in-office injections including trigger point, bursa, and occipital nerve blocks
●Train and mentor new employees
●Count/destroy narcotics and conduct random pill counts for medication compliance
●Performs urine toxicity screens
●Administer injections per physician orders
●Tracks incoming imaging and reports for upcoming consultations / office visits
References available upon request
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