L . MICHAEL PACK

*** ***** **** **

Decatur, TX *6234

940-***-**** (cell) adimnr@r.postjobfree.com

PROFILE

Dedicated professional with more than 30 years of experience investigating and processing property and casualty insurance claims. Excel in analyzing damages, interpreting policies and negotiating payment solutions. Utilize claims experience in conducting thorough home inspections. Effectively manage multiple high-priority projects, whether insurance claims or home inspections, and take pride in providing exemplary customer service.

E D U C A T I O N — EXPERIENCE

TEXAS A&M UNIVERSITY,

College Station, TX

Bachelor of Science in

Agricultural Economics

CONTINUING EDUCATION

Insurance Institute of

America:

Certificate of General Insurance

Principles (1985)

Associate in Claims Designation

(1990)

CPCU Designation (2001)

Associate in Management

Designation (2006)

American Educational

Institute, Inc.:

Legal Principles (2007)

Liability (2009)

Property (2010)

Automobile Claims & Coverage

(2011)

Senior Claims Law Associate

(2011)

HAAG Engineering

Certified Inspector Training

Residential Roofs Certificate

(2013)

2017-Present, Home Inspector • M Pack Property Inspections, PLLC, Decatur, TX

• Owner/Operator of a residential home inspection business, working with realtors and builders in North Texas and Oklahoma.

• Provide a detailed inspection of home structure, systems, and installed appliances upon request of real estate agents or buyers/sellers.

• Complete a detailed written report for each home inspection, delivered to the client within a 24-hour period. Reports include concise descriptions of home defects and documentation with digital photography.

• Conduct informational meetings for real estate agents. 1991-2017(retired), Senior Claims Representative • Texas Farm Bureau, Dallas, Houston, Spearman, and Decatur, TX

• Investigated, evaluated and negotiated property damage and bodily injury claims settlements.

• Prepared claims files for defense litigation.

• Participated in mediations with defense attorneys.

• Calculated damage appraisals on both automobile and property claims.

• Identified and investigated potentially fraudulent claims.

• Performed supervisory duties on a regular basis in the absence of the District Claims Manager.

• Supervised and trained newly hired claims representatives. 1987-1991, Claims Representative • American States Insurance Co., Texarkana and Dallas, TX

• Investigated, evaluated and negotiated both personal lines and commercial lines claims.

• Managed litigation files.

Legend Real Estate Academy:

Professional Inspector License

(2017)

U.S. Department of Housing

and Urban Development:

FHA 203K Consultant

Certification (2017)

Dispute Resolution Services

of North Texas, Inc.:

Court-Appointed Mediator

(2019)

• Managed arson investigations.

• Investigated, managed and evaluated worker’s

compensation claims (Old Law)

• Attended worker’s compensation pre-hearing conferences.

• Calculated damage appraisals on both automobile and property claims.

• Directed and supervised file work by independent adjusters and appraisers.

1986-1987, Independent Claims Adjuster • GAB Business Services, Abilene, TX

• Handled various aspects of insurance claims in both personal lines and commercial lines per the procedures and agreements between GAB and the insurers serviced.

• Investigated and handled claims for the city member of the Texas Municipal League in the Abilene, Texas adjusting territory.

K E Y S K I L L S — TEAM SERVICE

-Claims Handling and

Investigation

-Risk Assessment and

Mitigation

-Damage Assessment

-Evaluation of Liability Exposure

-Policy Interpretation

-Confidential Records

Management

-Communication

-Critical Thinking

-Strong Work Ethic

Hurricane Catastrophe Team:

• Hurricane Andrew (1992)

• Hurricane Lili (2002)

• Hurricane Rita (2005)

• Hurricane Ike (2008)

Inter-regional Audit Team (Houston and Lubbock regions) Arbitration Panel (Two years) – Dallas Panel

SCR Planning Committee / Kendrick Scholarship Committee AWARDS

• Top individual in subrogation recovery, Dallas Region

(American States Insurance Co.), 1990.

• Claims Representative of the Year Award (Texas Farm Bureau), 2004

• Field Employee of the Month “YES” Award (Texas Farm Bureau), 2011

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