Debra Wright

Fort Worth, TX *****

adimg2@r.postjobfree.com

972-***-****

Travel reservation specialist with over 20 years of industry experience including air ticketing, air/hotel reservations, airport gate operations, airport customer service, complaint resolution, scheduling, Sabre and other GDS systems in both airport and contact center environments. Also skilled in general office administration and front desk reception.

Willing to relocate: Anywhere

Work Experience

Crew Scheduler / Hotel-Limo Desk

American Airlines

August 2016 to June 2020

• Created and Prepared contracts for Hotel and Transportation Vendors across 50 states and several countries

• Facilitated logistical lodging for flight attendants and pilots for contractual charter operations.

• Established relationship with Flight Attendants, Pilots and Vendors to ensure last Business Cohesiveness

• Well-Versed in contractual APA/APFA Language with regards to crew rest and the mandated specifications laid out for American Airlines

• Reconciled Daily Reports to adequately appropriate hotels and transportation to American Airlines Account Manager

Telvista

October 2015 to August 2016

for Virgin America Account

• Analyze money spent on Virgin America

• Assist in Reservations

• Contact leads for new companies to sign up

• Set up accounts and give Promo codes to new companies. Reservations Agent

Sabre Holdings

May 2015 to August 2015

• Received inbound calls

• Make hotel reservations

• Verify information

Customer Service Agent

Envoy Airlines

January 2015 to May 2015

• Gate agent worked inbound and outbound flights.

• Prepared all paperwork for Captain and Crew.

• Verify that all passengers are accounted for and on board.

• Made sure the flights left the gates on time.

Customer Service Agent

Airport Terminal Services

November 2014 to January 2015

• Lobby agent

• Helped with questions at Kiosk

• Checked people in at ticket counter

• Weighed and tagged bags

• Rebooked passengers

Remote Reservations Agent

American Airlines

April 2013 to September 2014

• Receive incoming calls for airline reservations.

• Issued airline tickets

• Issued Award tickets

• Rebooked delayed and canceled passengers

Office Clerk/Receptionist/Accounts Receivable andPayable Trinity River Authority

May 2010 to May 2013

• Welcoming guest answering phone and dispersing phone calls to correct dept.

• Travel to the General office and taking inter-office mail and pick up checks.

• Take water samples to our lab in Dallas for testing and pick up report's.

• Count uniforms and prepare for pick up and inventory uniforms that were brought back.

• A/R data entry

• Filing and mail room.

Customer Service Supervisor

US Airways Airline

October 2003 to May 2010

• Made sure all flights go out on time and all passengers accounted for

• Prepare paper work for pilots and crew

• Help agents deal with unhappy customers in a timely manner

• Closing the station and preparing bank deposit

• Made schedule for the next day

• Dealing with irate passengers and make sure they leave satisfied with the service they received

• Report all happenings of the day to Manager

• Coach my coworkers if they need to improve in certain areas Customer Service Associate

Unirez

December 2001 to November 2003

Ticketing Agent

Maritz Travel Co

December 2000 to December 2001

Reservation Sales Agent

Legend Airlines

June 2000 to December 2000

Reservation Sales Agent

Southwest Airlines

April 1998 to June 2000

Education

High school diploma

Skills

• Typing

• Microsoft Outlook

• Medical Office Experience

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