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Social Media Customer Care

Location:
Gallatin, TN
Posted:
December 12, 2020

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Resume:

Toni Mitchell

https://t*mitch.wixsite.com/mysite

Writer, Editor, Producer

Gallatin, TN 37066

adimfi@r.postjobfree.com

615-***-****

●Creative storyteller with a knack for writing content outside of the box.

●A driven multi-media journalist who delves deep into the heart of stories to move audiences and readers.

●With experience in both print and digital media, looking to leverage skills as a multi-faceted writer, editor and producer.

Work Experience

CONTRACT WRITING COACH

WESTERN KENTUKY UNIVERSITY

June 2011 to Present

●Support, mentor and teach high school students about the journalism profession.

●Hold intense writing sessions where students learn the fundamentals of AP style writing and reporting.

●Facilitate course content and regularly collaborate with Xposure faculty to create the most successful environment for students during the 11-day workshop.

●Review copy and make recommended changes using AP style and in-house style guides for student stories for yearly summer journalism workshop.

●Oversee production of "Xposure" newsletter and digital version from concept to launch

●Edit long and short form copy for blogs, websites, social media, presentations and training materials.

Services Sales Trainer

Dell Technologies - Nashville, TN

May 2019 to April 2020

●Trained and mentored a highly versatile team of 11 Account Managers and 5 Technical Sales Reps to offer a range of technical Services to Medium Business customers.

●Developed training programs and led training on Dell Services' Best Practice methods – creating consistent communication to help strengthen product brand.

●Wrote, edited and disseminated newsletters, emails, white papers and other collateral for both internal and external use.

●Presented PowerPoint presentations via in person and Zoom; along with the use of collaboration tools like Microsoft Teams.

MANAGING EDITOR

GLOBAL ONE NEWS - Nashville, TN

April 2018 to May 2019

●Managed newsroom staff and approved digital editorial content for small video news agency that had a monthly Facebook reach of nearly 40 million viewers.

●Provided routine feedback to the staff of anchors, writers and editors that included offices in Nashville, New York, DC, the Philippines and Japan.

●Copy edited scripts and fact checked information for brand consistency and accuracy.

●Researched and assigned stories; as well as scheduled interviews for anchors.

●Helped edit and run equipment when needed.

●Wrote scripts for anchors, as well as scripts for promo spots, teasers and ads for clients.

●Hired staff, ran weekly staff meetings and performed staff reviews for both local staff and remote staff.

●Increased Facebook followers by more than 300,000 within three months of becoming managing editor.

●Reported to senior management on newsroom progress.

●Attended management meetings and worked with management team to develop new workflow processes, focused on the Global One brand and monitored social media analytics particularly on Facebook, YouTube and Twitter.

FREELANCE WRITER

ROSA MAGAZINE

February 2018 to April 2018

●Researched, wrote and edited content for quarterly women's political magazine.

●Covered an array of topics including the national political landscape for women of color.

●Contributed to both the print and digital version of Rosa Magazine.

WRITER/PRODUCER

VIMALA LLC - Nashville, TN

March 2017 to March 2018

●Developed, wrote and produced lifestyle video content for digital app, alecia.com.

●Worked closely with director of video production on coordination of logistics, correspondence, scripts, shot lists and production schedules.

●Wrote scripts and corresponding storyboards for promotional videos, live events, show opens and close, client stories, webcasts, training videos, testimonials and content video clips.

●Assisted in managing production schedules.

●Assisted in hiring cast and film crew for certain projects.

●Organized meetings with other producers, writers, actors and staff

●Assisted with obtaining permission to use music, images and content subject to copyright laws.

Communications Specialist/Customer Care

Gaylord Entertainment - Nashville, TN

May 2011 to March 2017

●Collaborated with Internal Communications Manager to write scripts and other original material during quarterly team-building functions.

●Assisted with the creation, production and dissemination of printed publications such as quarterly newsletter, brochures and other deliverables for employee newsletter.

●Maintained a strong knowledge of all products, services and promotions to ensure best service and experience for all clients.

●Resolved complex client inquiries in a timely manner and provided support in a variety of areas including research, billing, etc.

University of Tennessee, Knoxville

B.S. Communications

References:

LeeAnne Lowry (Video Content Producer at Newsy) 913-***-****

Chuck Clark (Director of Student Publications at Western Kentucky University) 205- 478-0949

Alecia Vimala (former employer at Vimala LLC) 615-***-****



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