Office Security
Resume:
ANDREW DAVITZ
******.********@*****.*** 334-***-****
Results-driven professional offering a progressive, nine-year span of providing and learning Information Technology. Process improvement champion with history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs. Able to install, configure, and deploy network components while assessing and troubleshooting issues to support organizational security as well as implement security network architecture concepts and systems design. Able to install and configure wireless security settings and implement public key infrastructure and promote optimal performance, reliability, and security across core business systems
– Areas of Knowledge –
Testing & Troubleshooting Access Database Management Info Security
Cyber Defense Concepts Basic Networking Network Security Basic Computer Forensic
Team Leadership Business Continuity Data Backup & Recovery Hardware & Software Support
Software Troubleshooting Networking Hardware & Network Troubleshooting
PC Tools IT Professionalism PC Safety & Environmental Concerns
Linux Swift Python HTML w/JavaScript Visual Basics
Comptia A+ Certification in Progress
Platforms
Windows Vista/7/10; Mac OS
Software
Microsoft Office (Word, Excel, Access, PowerPoint, Project)
Education
Trenholm State Community College, Montgomery, AL August 2018 – December 2019
Computer Information Systems, Associates in Applied Science GPA 3.74
Member of SGA: Student Ambassador and Vice President
Member of Phi Thea Kappa Honor Society: Vice President
Member of National Society for Leadership and Success: Vice President
Huntingdon College, Montgomery, AL August 2008 – May 2013
Christian Education, Minor in Religion, Bachelor of Arts
Member of Kappa Kappa Psi Honorary Band Fraternity
Professional Experience
IonX/Aspen Insurance, Dothan, AL April 2020 – December 2020
Service Desk Analyst
Provided technical support for users within the company.
Discussed issues with users to determine their issues and its priority.
Identified and learned appropriate hardware and software used by the company.
Provided accurate incident resolution as well as service request management within the established amount of time.
Boys and girls club of the Wiregrass, Dothan, AL May 2018 – August 2018
Counselor
Co-Managed a group of boys and girls in the 5th and 6th grade.
Facilitated field games as well as directed them towards other activities such as arts and crafts, video and board games, as well as opportunities for learning.
Robertsdale UMC, Robertsdale, AL April 2017 – August 2017
Tech Support/Student Minister
Provided technical support for all computers and printers in the office.
Troubleshooted support on LAN problems that occurred.
Offered assistance in support of audio and visual components such as projectors and televisions.
Served as student minister for middle and high school students
Blue Lake United Methodist Camp, Andalusia, AL May 2010, 2015, & 2016 – August 2010, 2015, & 2016
A/V Supporter & Camp Counselor
Assisted in technical support for office computers and laptops during the summer.
Provided support with audio and visual equipment that included sound boards, speakers, microphones, and projectors.
Best Buy, Opelika, AL May 2014 – November 2014
Asset Protection
Provided support to the store by using audio-visual equipment in order to prevent theft.
Assisted customers by providing information on different computer systems as well as computer parts.
Advised customers of software in store and the compatibility with their home systems.
Trinity UMC, Phenix City, AL August 2013 – April 2014
Tech Support/Student Minister
Supported the office by troubleshooting technical, printer, and computer problems.
Provided assistance with the office LAN when connecting to office equipment.
References
Homer Manibo: 2nd Lead Tech Support Analyst for Aspen Insurance
Valerie Allen: Director of Enrollment Management at Trenholm State Community College
Brittney Liebbe: Student Minister at Spanish Fort UMC
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