Candace Lavey

Objective:To obtain a position that will utilize my extensive experience in patient care while demonstrating a commitment of quality in customer service to provide effective results and professional solutions to patients,physicians, co workers, and the general public.

EXPERIENCE

Ivy Ventures, Macon GA — Schedule+ Coordinator I

October 2018 - February 2020

Responsible for accurately performing duties such as insurance verification, pre-authorization, strong and accurate data entry into the correct program/system.Obtains diagnosis information and/or CPT code from the physician/office or the outpatient department, as necessary. Maintains proficiency in the various systems utilized during insurance verification and authorization process including various on-line payor eligibility programs as well as documentation necessary for compliance with state, federal, and other regulatory agency requirements. Interfaces courteously and effectively with internal and external customers.Consistently presents a positive departmental and organizational image, as well as commitment to departmental goals,objectives, standards,policies and procedures. Demonstrates proficiency within the assigned area of responsibility and a general understanding of the entire Patient Access process.

DeRamus Hearing Center, Montgomery, AL — Patient Care Coordinator December 2014 - May 2018

Impeccable Customer service quality and satisfaction. Proficient in all current microsoft software/apps. Maintain a patient database and case files. Register new patients and verify insurance status, execute billing in coordination with insurance companies. Schedule timely appointments and conduct reminder calls to patients. Dedicated & timely response to patient questions & concerns. Exceptional clerical skills. Strong data entry, and heavy multi line phone skills. Processed patient purchase orders and payments. Assisted hearing instrument specialist with fitting of hearing aids as well as cleaning and repair of hearing aids. Assisted office manager by traveling to different offices to ensure compliance and keep inventory. Obelisk Health Care, Montgomery, AL — Patient Care Coordinator August 2012 - October 2013

Outstanding customer service skills to provide a friendly & professional environment as well. Responsibilities include strong amounts of various clerical tasks such as: multi-Line phone system, fax, and chart organization. Very proficient in many various types of medical software. Strong amount of data entry. Scheduling patient appointments, checking in patients, and verifying medical insurance. Upon patient check out I would create a super bill, to collect any or all monies due at the time of service. also excellent accuracy in maintaining a cash drawer and all credit transactions.

920 Wesleyan Drive

Macon, GA 31210

334-***-****

Candacelavey@gmai

l.com

SKILLS &

QUALIFICATIONS:

Confident with

Microsoft & adobe

software.. Proficient

in Various healthcare

applications such as

MEDITECH, EPIC,

WEBPT, SYCLE.

CERNA, &

ECLINICALS.

Extensive experience

with a variety of

insurance web

portals. Exceptional

Phone etiquette to

provide quality

customer service

and satisfaction.

Punctual work ethic

with leadership

qualities.

Education:

Success Unlimited

Academy

Montgomery, AL

2001-2004

AP general studies

diploma

Virginia College

Montgomery, AL

2011-2012

Medical Billing &

Coding Certification

State of Alabama

Hearing Instrument

Specialist

Apprenticeship

2015-2019

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