Sales Manager
Resume:
Birthdate
Gender
Male
Residence
Imus, cavite
Nationality
Tunisian
Visa Type
13A - To be permanent
Residence
Personal information
Arabic French English
BPO Retail CRM KPI
Skills
Communication
Organizing Task Management
Self Development
Motivating others
Building effective teams
Competences
adimam@r.postjobfree.com
ahmed_ghouil
/Ahmed.Ghouil
Contact
Ahmed Ghouil
Multilangual Arabic French English
Arabic native fluent in French and English, experienced in retail and BPO industry, looking for opportunity to build my career in the Philippines as a bilingual or multilingual.
Profile
Stealth Monitoring - UCIT Philippines
Monitoring Center A. Supervisor - French, Pasig Sep/20 - Dec/20 Ensure escalations are addressed with utmost urgency while adhering to various standards and protocols.
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• Ensure my team is prepared for each shift and that entails:
• Operator Lineup and attendance.
• information dissemination.
• Performance monitoring.
• Standard communication and reporting.
• Participate in the improvement of the monitoring center. address properly the current challenges and issues in order to be translated into benefits and success:
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• Root cause analysis.
• Plan - Do - Check - Act.
TOYS R US (Flagship Store)
Function title, city 04/19 - 09/19
• Managing a team of 30 employees.
• Enjoy working and learning in order to achieve my sales budget.
• Direct contact with vendors.
Ordering from warehouse and vendors for replenishment and new arrivals.
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• being punctual, and ensure that all my staffs are doing the same.
• Lead by example.
I meet my team on daily basis to discuss the budget of the day, and review the results and other tasks.
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• Make sure all my staffs are aware of how to deal with the cash till.
• Deposit the sales on a daily basis.
Control cost and reduce unnecessary expenses, stationary items, electricity and telephone, etc.
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• Train and motivate my Staffs, offering opportunities for development.
• Reward the hard workers and improving the poor performers. Nominate the excellent from the performers from the sales assistants to be promoted.
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Use the training and the motivation as a basic elements to be successful manager as well as Clarity, accuracy, and velocity.
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Commit to deliver a high level of service to our customers and maintain the highest standard and make sure the store at the most immaculate shape.
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Orienting new hired employees, evaluating them, and take decision for their continuity in the job are my responsibility.
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• Maintain good relationship with neighbors and the mall's management.
• Maintaining confidentiality.
• Make sure that my shop is in-line with the VM plan. Make the maintenance request, and coordinate that with the concerned people without delay.
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Listen to the costumers' complains and comments and deliver them to the area manager to take the necessary action for improvement.
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• Personal Hygiene and Grooming are element of success. Experience
VERTU - Villaggio Mall
Store manager, Doha - Qatar 2014 - 2018
Achieve store sales goals by demonstrating strong personal selling skills and transferring those skills to sales associates.
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Ensure all associates are knowledgeable of company policies and are proficient in solving customer service issues quickly.
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• Provide ongoing training to sales team.
Facilitate regular one-on-one coaching discussions to provide continual feedback to improve performance.
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• Create and implement strategies to achieve sales and profit objectives. Maintain a professional work environment and addressing associate relations issues appropriately.
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• Stock counters, and tables with merchandise.
• Provide prompt and courteous service to all customers.
• Handle all customer payment and credit transactions. Responsible for ensuring store appearance is clean and presentable at all times.
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51 EAST - Lagoona Mall
Sales Supervisor, Doha - Qatar 2012 - 2014
• Managing team of 16 Employees.
Managing and selling more than 20 Luxury brands (Brioni, Zilli, Kiton, Lanvin, Smalto, Bally, Moreschi, Barrett…) Assign employees to specific duties.
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Responsible for work schedules, and control break period Follow up on inventory levels.
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• Prepare requisitions to ensure proper stock replenishment.
• Ensure proper store image.
• Answer customer’s complains or inquiries.
• Maximizing relevant brand differentiation.
• Making sure all employees understand what the brand stands for.
• Keeping the brand alive and vital.
Bachelor telecommunication
Centre Sectoriel De Telecommunication Citee El Khadhraa, Tunis 2009 - 2010 1st year Graduate
High School Diploma
Errafeha High School, Tunis 2005 - 2006
Description of the education/course.
Education
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