Experienced Aviation manager

NATHAN D. DURFLINGER

Permanent Address:

**** ***** **** **. ********* MS

Phone Cell: 309-***-****

E-Mail: *.**********@*****.***

EXPERIENCE:

Envoy Airlines

General Manager (Memphis) June 2018 – Current

Oversee, monitor, and evaluate the operation's performance to ensure increased profitability, productivity, or market share

Direct the preparation of operating budgets and proposals

Lead, guide, evaluate, and develop a team with operational responsibilities to ensure that the organization achieves its business objectives and complies with all relevant regulations and laws

Develop and maintain effective business relationships with all key stakeholders

Implement, oversee and monitor all safety and security measures

Meet all operational performance targets

Coordinate activities with local airport management, community, regulatory agencies, and other stations or headquarters staff

Investigate causes of internal and external complaints relating to the facility

United Airlines

Senior Staff Representative – Training Resources July 2017 – June 2018

Leads training team through schedule forecasting and training needs / SME for TakeOff Learning

Tracks, trends and reports on all training data (metrics, compliance reporting, completion status, quality assurance). Develops station specific performance dashboards

Monitors and Supports Business Partners Training organizations and functional trainers, serves as liaison for UAX RGOM training committee

Develops and maintains United Express station transition training plans

Provides back up and administrative support for system wide STC program

Manage the Global Support Team supporting station openings and station support where ever United Airlines flies or will fly.

Manager-Airport Operations Ramp Service (ORD) May 2014 – July 2017

Responsible for shift performance and processes

Primary oversight for operational supervisory leadership for performance, safety, and service

Responsible for delivering and overseeing the United Route Map and our guidance principals

Development of direct reports through goal setting

Acts as a liaison for ramp operations with other station leadership and government agencies

Responsible for resource planning including shift bids, status moves and overall department headcount.

Ensure all regulatory and process/policy training is completed and documented to satisfy corporate and government agency audits.

Performance Compliance

Collateral responsibility for all United Express product/performance

Regional Partner and RGOM SME for ORD

Responsible for managing the performance and relationship with Regional Partners

Oversight of reliability metrics (OT:00, STAR, Int’l, MST, Contribution)

Project lead (APIS, APU/fuel burn reduction/Self Park)

Manage and direct all aspects of charter operations locally and system wide

Terminal Operations Supervisor (IAH) March 2010 – May 2014

Qualified to perform all aspects of ground operations including loadmaster, hazardous materials, deicing, fueling, catering, security, etc.

Monitor our customers and vendors for compliance

Perform quality control audits of flight folders to ensure compliance within United and all regional partners

Keep management informed of any operational issues that may affect/impact operational performance

Ensure our customers/vendors are current with all operating requirements and focus items affecting ground operations

Responsible to ensure reliability, performance and safety goals for our customers and vendors are achieved

Monitor ramp activities and performance to ensure safe and timely aircraft handling

Collaboratively develop action plans with those performing below established goal to improve performance

Actively work with all other departments to continuously improve the service to our customers and control costs

Responsible for maintaining compliance with departmental, corporate, and governmental regulations including but not limited to FAA, EPA, and OSHA regulations

Develops both strategic and tactical plans that create a safety conscious environment that results in employee safety and well being

Liaison in the operations control center between operations and terminal operations representative

Ability to be cross utilized in all aspects of the operation

Responsible for the management of large projects across the organization and delivery of customer satisfaction

Strong management background, with proven ability to build, motivates and leads productive teams. Expertise includes operations, logistics, project management

Charter Liaison/Manager December 2010 – July 2017

Direct representative between airline with professional, college athletic programs, and military

Ground security coordinator

Oversight of screening

Hazmat Handling

Establish and maintain relationships with high level individuals and organizations

Manage and schedule personnel for all ground operations at ORD

Ramp Team Leader (IAH) December 2007 – April 2009

Responsible for managing the allocated resources (both staff and equipment) for the accurate processing, storage and dispatch of both inbound and outbound Baggage, Cargo, Mail, Courier, and/or ULDs ( Unit Load Devices).

Customer Service Agent (IAH) April 2007 – December 2007

Cargo Sales Agent (ORD) February 2006 – April 2007

Work Air France Freighter Lead/Supervisor Upgrade(ORD)

C2 load qualified with Air France Freighter Operation(ORD)

Dangerous Goods Acceptance and Handling Qualified

Air Wisconsin Airlines Corporation (United Express)

Ramp Shift Manager April 2003 - June 2005

Passenger Service Agent May 2001 -April 2003

Ramp Manager at O’Hare International Airport immediately supervising 50 ramp personnel

Lead multiple teams responsible for zone receiving and dispatching of flights

Performed station audits for operations and ramp operations under the direction of headquarters

Trained ticket counter, gate, ramp and operations personnel

Member of the United Airlines Catastrophe Special Assistance Team as a site team leader for critical incidents

Ground Security Coordinator responsible for adhering to all policies and procedures of various U.S. Government agencies

Founding member of O’Hare United Express Safety Team

Complaint Resolution Officer

Upgrade Operational Manager

SKILLS:

Strong Leadership/Customer Service Skills

Knowledge of Security and Safety Programs

Computer Proficient (Microsoft Word/Excel/Power Point/SONIC/Shares/Outlook)

Excellent Time Management Skills

Myers Briggs Team Development and Leadership Development

Excellent Communication Skills

Team Player

Willingness to work varied hours and days off

Knowledge of station controls and Internal Audit standards required

Ability to meet the demands of varied responsibilities and deadlines

Excellent interpersonal skills

Highly developed planning and analytical skills

Strong decision maker

Ability to prioritize the continually changing deadlines and tasks

Project Management

Ability to lead and sustain continuous improvement environment and initiatives

Leadership Development

Ability to organize and prioritize within a demanding environment

Proven ability to accurately compile and report on operational and metrics required

EDUCATION:

Heartland Community College 2002-2003 History/Geography

University of Dubuque 2000-2001 Aviation/History

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