ASHISH KAUL

Assistant Manager – Ground Support Equipment Email:adim6i@r.postjobfree.com

M: +91-956*-***-*** LinkedIn: https://www.linkedin.com/in/MrAshishKaul Overall Experience 11 years

Looking forward to join a role which requires an experienced professional to handle customer and lead a technical team in order to grow business.

Key skills and responsibilities:

- Offering commendable experience in service and maintenance of commercial, passenger vehicles and ground support equipment.

- Having up-to date know how of advance concepts and technologies in vehicle service industry.

- Ensuring Insurance & AMC business in the area as per the targets Service Penetration/Reach.

- Leaded a team of senior and junior level technicians of up-to20 team members at a time.

- Getting MI reporting and SOP's ready regularly and on time.

- Coordinating with finance and management team to make a successful customer experience happen.

- Having strong experience in Automobile domain with specialization in commercial vehicle sector.

- Ensuring feedback to Back-end HQ team by reporting failure analysis reports regularly.

- Excellent in communication, negotiation and team management skills.

- Skilled to convert one time customer into long associating client for our business.

- Additional role played: Standardizing business process to highest degree example: Volvo Eicher. Additional

Support sales and marketing activities in order to meet targets.

Provide assistance, guidance and information to support the members of other teams to achieve the company’s objectives

Compliance with company rule and regulations within department

Ensure disciplined working with compliance of company rules and regulations within department and reporting to Management if deviations noticed anywhere else in the organization

Ad hoc project management

Others

- Prepared to travel more than 50% of the time

Position: Assistant Manager - Ground Support Equipment Organization: IndiGo Airlines (InterGlobe Aviation Ltd) Work Location: IGI Airport Delhi

Duration: June 2019 – Present

Roles & Responsibilities:

1. Electrical Diagnosis

• To diagnose and report all the electrical break down cases.

• Monitor and conduct root case analysis of all electrical cases

• To develop SOP on diagnosis of major electrical repair work 2 Ashish Kaul

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• Coordinate with training team time to time for training of technicians and supervisors

• To keep a track over repetitive complaints and ensure their closures at the earliest

• Proactive and Frugal approach towards maintenance practices 2. Operational Requirement

• Accountability to provide serviceability of vehicles/equipment to user end.

• Liasioning with key stake holders in order to ensure smooth operation of vehicle/equipment

• Roster mapping of staffs and ensuring leave relief against all key persons

• To maintain workshop at level of quality audit standards 3. Supervisory

• Identify the spare parts required and maintain the inventory level in the store.

• To ensure optimum use of all kind of resources & keep a check to stop misuse of resources & equipment

• Upkeep of workshop and all equipment

• To ensure aesthetic of all the vehicle/equipment are up to the mark as per IndiGo standard all time.

• Proactively preventing occurrence of any incident related to GSE/V 4. Statutory Requirements

• To liase with competent authorities for seeking approvals, permits, fitness, HST, CNG,PUC, insurances, registration/NOC & fitness of vehicles etc.

• To ensure execution of above activities on time for all requirement vehicles and avoid penalty. 5. Safety

To ensure all technicians/supervisor are following safety SOP all time.

To implement safety standard and signage.

Ensure the availability of PPEs at all time.

Maintain safety related documentation for required contents at all given time.

To maintain workshop at level of safety audit standards. Position: Manager Operations

Organization: Carxpert - Sphiro Technologies Pvt. Ltd. (Multi-brand Car service centers) Work Location: Gurgaon

Duration: June 2017 – May 2019

Roles & Responsibilities:

• Develop a new franchise, setup and make franchise workshop follow SOP aimed at profitability.

• Feedback analysis done to improve and standardize service processes at dealerships.

• Indulge with owners to develop and maintain dealership service standards for smooth operations. 3 Ashish Kaul

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• Plan and achieve monthly target of Mechanical load and body shop load of all Franchises.

• Dealer development by planning and executing service promotional activities and monthly audit.

• Encourage all corresponding teams and their respective supervisors for effective output.

• Monitor pre and post operations and convert prospect into business partners.

• Regular follow-up for cold-calling and leads generated through activities of marketing and seminars.

• Attend each and every enquiry and deliver resolution within appropriate time for better CSI. Position: Service Manager

Organization: VE Commercial Vehicles Limited (Company Owned Company Operated) Work Location: Jodhpur (Head office Gurgaon)

Duration: June 2016 – June 2017

Roles & Responsibilities:

• Ensuring GSP & DOS implementation.

• Basic experience in using SAP.

• Profile includes Channel Service Manager (CSM) - After sales role for respective workshops.

• Implementing strategies to improve workshop turnovers, earnings and service absorption ratios.

• Liabilities of spare parts management and warranty management.

• Handle body shop and accidental department.

• Organize team reviews on daily and monthly basis as per their efficiency and performance.

• Tracking parts inventory at dealerships as per EOR norms.

• Plan and execute activities like service camp, surveyor meet, training etc.

• Planning activities of team to achieve above 90% service index and 98% parts availability.

• Improving vehicle inflow, which effects Spare, Lube and Labor sales figure. Position: Works Manager

Organization: TATA-DTC at Wazirpur Depot on the payrolls of CCC Pvt. Ltd Work Location: Wazirpur, Delhi

Duration: Oct, 2010 – May, 2016

Roles & Responsibilities:

• Worked as PDI Incharge, Service advisor, Floor Incharge and Body shop Incharge profile and later systematized after promoted as Works Manager.

• Responsible for planning, scheduling new retro projects with timelines.

• Conducting and coordinating among peers to end task with end customer satisfaction

• Ad-hoc audit on weekly bases as a part of quality inspection, for buses under maintenance.

• Synchronize with partner OEM’s for accurate resolution.

• Discuss and plan with teams leaders for outcome and snags so that positive output can be obtained.

• Accountable to ensure all assigned personnel are up to date in their activities as per the time allotted. 4 Ashish Kaul

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Position: Service Advisor

Organization: Autolink a TATA passenger car dealer Work Location: New Delhi

Duration: Jun, 2009 – Sep, 2010

Roles & Responsibilities:

• Attend the walk-in customers and convert them into client.

• Explain and educate customers for scheduled maintenance and services of vehicles.

• Maintain and produce reports on daily and monthly basis.

• Pitch for the accessories and explain its uses.

• Answer all categories of queries and enquiries until customer satisfied.

• To calculate and provide an estimate resolving the problem Internship At Swam Power Plant, Gurgaon.

Utilized this opportunity to learn interesting service mechanism of Cummins-Engine and the process of Diesel Generator sets (Genset) overhauling during the training period. Education

• Completed Graduation (B.A.) from The Global Open University (TGOU). 2015

• Diploma certified in Mechanical Engineering from GP Sonipat, Haryana Technical Board. 2009 Certification

• Certified in MS Office 2000 From Software Technology Group International Ltd.(STG) 2002 Soft Skills

• Microsoft Office Applications: MS Word, MS Excel, MS PowerPoint.

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