Colleen Small

SHRM-SCP

Lake Mary, FL 407-***-****

adim55@r.postjobfree.com LinkedIn.com/in/colleen-small

Director of Human Resources

Demonstrated expertise in talent acquisition, development and performance management focused on increased productivity and positive employee relations.

Highly accomplished human resource leader specializing in high-volume employee relations, entry level to c-suite talent acquisition, strategic analysis and planning, and solutions-focused training programs. A top performer and integral leader supporting quality in all facets of HR operations, aligning business vision with HR initiatives to improve performance, efficiencies, profitability, and growth. An excellent communicator with people at all levels, prioritizing tasks to optimize workflow and enhance productivity. Adept at understanding business objectives, driving change management, providing advanced solutions and processes to support positive change.

Highlights of Expertise

Organizational Development

Procedure Development

HR Best Practices

Recruiting and Staffing Initiatives

Talent Management

Employee Relations/Diversity

HRIS Systems

Consensus Building

Performance Initiatives

Succession Planning

Staff Training and Development Programs

Change Management

Leadership Development

Microsoft Office Suite

Career Experience

Earnest Products, Sanford, FL

Privately owned sheet metal manufacturing company with $25 million in revenue and 150 employees across 3 states

Human Resources Director (October 2019 to Present)

Integral part of the Leadership Team with a focus on cultivating and acquiring talent, at all levels of the organization, to meet the companies strategic goals.

Improved administrative process through implementation of a single HRIS system.

Improved time to fill by 20% in first six months through creative recruiting tactics.

Streamlined our performance review and instituted a compensation matrix

Created an engaging employee orientation and instituted online onboarding

overhauled our job descriptions to create consistency

led my team through the ever-changing COVID-19 policies and recommendations by being the subject matter expert.

Insurance Office of America, Longwood, FL

Recruited to implement service quality improvements for 1300 employees and producers throughout eight states and the UK, designing and implementing HR strategies focused on strategic performance management.

Human Resource Business Partner (February 2018 – October 2019)

Direct human resource activities for region of 350 employees, focused on organizational effectiveness, employee relations, compensation, performance management, employee satisfaction and retention, and training and development. Facilitate growth strategies through budget forecasting and planning. Exhibit strong innovation skills directing three HR coordinators in creation of process efficiencies in administration of three benefits platforms, onboarding activities, and various other administrative tasks.

Launched employee manual overhaul project, redesigned and deployed performance review process and management training class, maximizing organizational efficiency.

Drive performance management and succession planning processes in alignment with business objective to attract, retain, and engage high performing employees.

Collaborated with team members in implementation of new HRIS system, transitioning from Kronos based system to Exponent HR, improving efficiency and productivity.

Developed leader development program, evaluating skills, performance, and behaviors of company leaders, focused on developing and improving skills.

Balboa Brands, LLC. dba Juice it Up, Irvine, CA (CONTRACT POSITION)

California based smoothie and juice concept with annual revenue. of $32M

Regional Brand Representative, Eastern Region (September 2017 to February 2018)

Six-month contract position to help build a local store marketing campaign for their California Franchisees and scope sites for future branching into the Orlando Market.

Developed a Local Store Marketing Manual for Franchisees

Recruited and Vetted Franchisees

Scoped site locations, compiled data and provided competitive analysis of various options.

S.F.B. Inc. dba McDonald’s, Natchez, MS

Privately owned franchise consisting of five restaurants with annual revenue of $11M.

Director of Human Resources (December 2008 to August 2017)

Transformed HR department into strategic partner supporting company vision of growth, profitability, and service excellence, in compliance with FMLA, ADA, TITLE VII, ACA, and EEO. Increased HR staff to assist in administration of A/P, payroll and HR initiatives to accommodate high growth. Strategically accelerated company growth demonstrating strength in business forecasting, planning, and budgeting.

Orchestrated training and development programs for 50 managers, introducing advanced strategies for talent development; facilitated organizational shift in managerial structure, supervision style, and performance measurements, improved management turnover by 20%, hospitality scores by 25%.

Recognized for exceptional contributions to people initiatives, awarded regional “Mid-Manager of the Year”.

Launched centralized hiring program, resulting in year over year decrease of 90-day and annual turnover numbers.

Transformed onboarding program improving ease of transition into fast-paced workplace.

Collaborated with management to develop comprehensive safety program, ensuring system was executed consistently across all restaurants, resulting in a two-year span of zero worker’s compensation claims in two sites.

Oversaw A/P, payroll, local store marketing, unemployment, Liability and Worker’s Comp claims, onboarding and orientation of new employees, customer relations, and all general administrative functions.

Additional Experience:

Cedar Grove Mansion Inn & Restaurant, Vicksburg, MS

Operations Manager/Operating Partner (2003 to 2008)

Successfully operated a 33 room, bed and breakfast with 50-seat fine dining restaurant, with 50 direct reports generating $1.7M in annual revenue. Directed all operations including employee relations, payroll, and worker’s comp.

Education & Credentials

Master of Business Administration, HR Concentration

Strayer University – projected completion Fall 2021

Bachelor of Arts, Business Management and Communication

Concordia University, Wisconsin - 2002

Society of Human Resources Management Senior Certified Professional (SHRM-SCP) – 6/2019

McDonald’s Certified HR 100 & HR 200 courses – 2011 and 2012

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