SUNDERLAL SATDIVE

Mobile: +91-960*******; e-mail: adim4m@r.postjobfree.com

Cluster Sales Manager - Pune Cluster Retail Branch Banking, Equitas Small Finance Bank Ltd.

New Market Development & Marketing with leading growing organisations.

Professional Profile

A dynamic professional with around 17 years of experience in (FMCG, MEDIA, BANKING) out of which around 12 years combined in Retail Branch Banking out of which 6 years as a Branch Manager.

Presently associated with Equitas Small Finance bank Ltd as (AVP) Cluster Sales Manager Pune Cluster.

Leading a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management.

Ensure achievement of overall Branch Targets by generating business and cross sales.

Key Customer Relationship Management & supervision of all high Net Worth customer programs.

Ensure compliance with Banking rules, Regulations & Procedures.

Ensure clarity of Business objectives among staff

Professional Experience

Feb 19 – till date Currently working with Equitas Small Finance Bank Ltd as a Cluster Sales

Manager Pune Cluster.

Handling 82 people team. Responsible for CASA nos. as well as value growth, Life Insurance.

Also responsible for building team sales officer and branch sales manager.

Septw’17 – Jan 19 Working with HDFC Bank Limited at fursungi branch as Branch Head, it’s

newly launched branch in the month of Nov’17. In seven months branch GL is 27Cr.Branch is

profitable in nine months time only.

Dec’07 – Sept’17 with ICICI Bank Limited, as Branch Manager - Retail Branch Banking Pune Region

ICICI Bank is India's second-largest bank and offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management.

Job Responsibilities:

Lead and continuously motivate a result oriented team and manage Branch Profitability, ensuring high quality service and Customer Relationship Management

Ensure achievement of overall Branch Targets by generating business and cross sales.

Driving the branch to achieve targeted CASA nos. through New Client Acquisitions.

Key Customer Relationship Management which includes CBG & SEG clients

Review Branch Sales Process management.

Ensure all components of the branch sales model function as per design

Periodic review of progress vs. objectives. Ensure clarity of Business objectives among staff

Own all branch-banking objectives and overall branch supervision

Complaints Handling

Branch Merchandising & co-ordination with Marketing at product level

Ensure compliance with Banking rules, Regulations & Procedures

Managing the High Net worth Individual customers & ensuring the highest levels of service to them

One point contact for all requirements of HNI customers in the Branch

Achieving the Business targets assigned in terms of cross selling, enhancing and upgrading the HNI relationships

Sales targets spread across Liabilities, Retail Assets, Business Banking, Forex, Credit Cards, Online trading etc.

Lobby Management

International & Domestic Trade Finance Services which includes –

Co-ordinating with BLG team for Issuance of Domestic & Foreign Bank. Guarantees both inward & outward, BG Advising, BG Confirmation

Export Services viz., Export packing credit, Export Bill Negotiation, Export Bill Purchase & Discounting, Rupee Advance against Export Bills, Export Bill Collection Services, Export LC Advising, Export LC Confirmation

Import Services viz., Import LCs, Import Collection Bill Services, Direct Import Bills, Advance Payment towards Imports, Arranging for Buyer’s Credit & Supplier’s Credit, etc.

Inland Trade Services viz., Issuance of Inland & Stand By LCs (SBLCs), Inland Bill Collection Services, Outward Bill Collection under LC & Clean Collection, Inland Bill Discounting under LC

Remittance Services viz., Inward Remittance Services, EEFC Account Services, Outward Remittance Services

April 2012 to May 2014 – March 10 with ICICI Bank Limited, as a Current account Cluster Manager retails branch Banking Pune Region

On the basis of performances Zonal Head promoted as a Branch Manager.

Job Responsibilities:

Handling team size of 15 sales officer ( Six branches )

Working on catchment commerce area scoping, under this activity made branch wise area scoping report to generate maximum business through branch catchment. And build current account book size of branch. Ensuring market share buildup.

Working on different type of market segment like Textile market, Gold jewellery market, Electrical market, transport segment, Traders segment, Pharma segment, Engineering tool manufacturer segment, Govt. contractor segment, Doctors, Charted accountants, layer.

Awarded three times by Zonal head for best CLUSTER SALES MANAGER for BGL, Trade

forex a/cs, current account value, Quality account sourcing and cross selling of no.

products to same customer.

Maximum team member winner for zonal contest.

Responsible for value bankers and Privilege bankers productivity on current sourcing.

Regularly conducting training for team for compliance and KYC guidline.

Dec’2007 – March 2010 with ICICI Bank Limited, as a CASA Sales Manager retails brnach Banking Pune Region

Job Responsibilities:

Handling team size of 45 sales officer ( Four Branch )

Sales targets spread across Liabilities, Retail Assets, Business Banking, Forex Credit Cards, Online trading etc.

Lobby Management

Co-ordinating with BLG, Asset team ( Home Loan, Personal loan, Business loan, Loan against property, Gold loan )

Regularly conducting training to my team to improve their sales skills and product knowledge.

Working on individual level of sales officer to improve his performance on each product level.

Running regularly context for team to build healthy atmosphere within team.

Motivating team to win zonal level contest.

Regularly winning regularly zonal contest on business loan, Life insurance, Mutual fund, Credit card.

Year on year set new bench marks in ROMG ZONE.

Jan 2004 Nov 2007 with THE INDIAN EXPRESS NEWS PAPERS LTD - Assistant Manager- Circulation

(Sales ) Pune.

Job Responsibilities:

Circulation operation, responsible for planning, Training, Orientation and control Programs to achieve various sales and marketing objectives of the company in Pune city, Trade & events for Pune City.

Devising & implementation of various Promotional schemes for Vendor’s Stalls, Readers, School Project.

MIS Distribution Network Management.

THE INDIAN EXPRESS NEWS PAPERS LTD - Senior Executive– Circulation(Sales) Pune

Job Responsibilities:

Circulation operation, responsible for planning, Training, sales and marketing objectives of the company in Pune city, Dist. Satara. Strengthening of Lokprabha as brand thought contents .Trade & events for Pune City.

Devising & implementation of various Promotional schemes for Vendor’s Stalls, Readers, School Project.

MIS Distribution Network Management.

Achievements : Deputed for re-launch of Loksatta in Ahmednagar & Aurangabad.

Recorded an average growth of 50% each for both the edition.

Vendor & Agent – helped in achieving incremental sales to the tune excess whopping 100% done.

Achieved 100% growth of Loksatta through SPEICFIC Day Promotion .

Achieved 74% growth of Sunday Express under yearly substitution offer.

Achieved 28/% growth of Indian Express as a brand.

Successfully implemented Project GRUHINI (Housewife) in Pune – instrumental in gaining – 32% growth of Loksatta sales in Pune City.

Coordinated Print Productions from during relocation of Press.

CIRCULATION EXECUTIVE

Achievements : Successfully lead a team 4 members & 600 Vendors.

Achieved 30% growth over & above the regular sales growth through special vendor / agent schemes.

Consistently Maintained collections above 90% for the territory.

Rs. 2 Lacks of revenue generation through special district wise supplements.

Member of core team for capitalizing & planning for launch of new product Nagar Virutant & Marathawada Virutat.

April 2003 to Dec 2003 with DAINIK LOKMAT- SR CIRCULATION RPRESENTATIVE

Achievements : Played key roll in Sangli Edition–Relaunching in Sangli.

Achieved 100 % Target given by Management with the help of 60 campaigners.

Successfully managed two events in Sangli city for city vendors and district agents.

In Satara district heading circulation department.

Recorded 40 % growth in Satara District by making new agents, new taxi routs and scheme for City vendors.

March 2002 to March 2003 with PROSPERITY MARKETING SERVICES PVT. LTD.

(Cycle Brand Agarbathi)

Mysore.- SALES REPRESENTATIVE.

Head Quarter : Pune

Area Covered : Satara, Sangali, Kolhapur, Solapur, Sindhudurg, Raigad,

Ratanagiri & Goa.

Responsibilities : Appoint new Distributions, Super stockiest.

Maintain Sales figure and making sales plan, Retailer, Wholesaler and Distributor scheme.

Achievements

Appointed 22 new distributor within 35 days.

Growth of 30 % Sales against last Year Sale.

Achieved 125 % Sale Target in Ganpati festival.

Member of Core Team for launching of Lia range

Areas of Expertise

People Management

Identifying performance gaps; updating on process related information; conducting suitable training programs to enhance operational efficiencies.

Mentoring and motivating team members individually and during team meets to enhance service standards, customer satisfaction & team development.

Bringing motivation amongst the team members while showing them the way to grow and in turn increasing their concentration.

Process Management

Co-ordinating with team managers regarding process improvements & assisting them on efficient process management.

Executing initiatives on time management and encouraging teams for the same for better production.

Preparing MIS reports & other statements with a view to apprise management of Process operations and assist in critical decision-making process.

Effectively handled the escalations from the client and initiated many projects to reduce the percentage of complaints coming from the policyholders.

Client Management

Identifying improvement areas & implementing measures to maximise customer satisfaction levels.

Taking escalations for resolving critical issues; analysing escalation cases for avoiding complaints in future.

Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.

Business Development

Analyse business potential, conceptualise & execute strategies to drive sales, augment turnover and achieve desired targets.

Monitor competitor activities and devise effective counter measures.

Identify, qualify and pursue business opportunities through market surveys and mapping as per targeted plans as well as through lead generation.

Key Account Management

Interface with Individuals / key influencers among Corporate for ascertaining requirements, making presentations and delivering need based product solutions.

Ensure speedy resolution of queries & grievances to maximise client satisfaction levels.

Maintain excellent relations with clients to generate avenues for further business.

Channel Management

Enable business growth by developing and managing a network of Channel Partners across assigned territories.

Commission & launch new Centres as per company standards, monitor day-to-day operations.

Guide and train Partners to accomplish set revenue and business targets.

Team Management

Manage the gamut of tasks including manpower planning, recruitment, induction and training of Sales Teams, both In-house and at Channel Partners’ end.

Create an environment that sustains and encourage high performance; motivate teams in optimising their contribution levels.

Marketing

Develop and implement Marketing Plans with focus on planning for Advertisements, Hoardings, Shop Front Activities and other Promotional activities.

Ensure effective Merchandising and Display to enhance product visibility and drive volumes.

Academic Credentials

A First Class Bachelor’s Degree in Science, Dr.B.A.M.University.

Personal Vitae

Date of Birth: 13th Jan 1975

Father’s name: Mr.Bhagchand Satdive.

Marital Status: Married

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