Delivery management
Resume:
MOHAMMED SHAKIR
Mobile No.:+971*********
Dubai Driving License: 3777255
Email Add:
adim3q@r.postjobfree.com
Visa Status: Visit visa
CAREER OBJECTIVE
To work in challenging and conducive environment that offers an opportunity to self-
development, career growth and provides an opportunities to contribute towards
development of organization.
PROFESSIONAL EXPERIENCE
May 20, 2020 up to now
LAVAZZA ITALIAN COFFEE Dubai, U.A.E.
Marketing Executive
● Receiving calls from the outlet restaurant
● Meeting with the clients, dealing with the products and upselling.
● Answering any queries from the client regarding coffee and coffee machines
● Solving any machine issue.
● Providing training to the employees of the client, on how to operate the machine and
on how to make a perfect coffee.
● Supplying and delivering coffee product to the outlet of our client.
● Maintaining the number of stocks by following the first in first out policy.
● Providing high quality of maintenance to all of the machines.
● Visiting the all outlet every week end
● Maintaining the tracker up to date.
● Reporting to my manager every end of the shift.
May 2019 - April, 2020
MR. SKIPS WASTE MANAGEMENT AL BARSHA
Dubai, UAE SALES COORDINATOR
● Assign loads to drivers based on designated routes and driver locations.
● Dispatch drivers to calls as they are received, utilizing information on customer
needs, driver locations and loads, and daily factors to balance cost and speed of
response.
● Create and maximize capacity by ensuring productive use of all assets and
equipment ad drivers.
● Handling incoming calls, emails and customer issues that have been received from
the Customer Service and Sales department.
● Manage request for pick-up or container delivery in a timely manner and
initiate outbound calls to customers as needed.
● Troubleshoot and resolve potential delivery and/or pick-up problems before they result
in a service issue.
● Gather and maintain route sheet documentation for pick-ups (scheduled, missed
extra pick-ups), route completions and driver locations.
● Ensure route completion via the driver check-in process.
● Report and document driver performance issues, concerns, disputes to
appropriate management for resolution.
● Follow all required safety policies and procedures.
● Perform other job-related duties as assigned
February 2017 to May 2019
HOLIDAY INN HOTEL AL BARSHA
Dubai, U.A.E. Head Bartender (GENERAL CASHIER)
● Greeted and assisted guest in a professional manner.
● Serve and present beverages, quickly and efficiently, meeting our standards.
● Assist in keeping wastage to a minimum by correct pouring and measurement of
product.
● Make customer aware of offers on our great food and drink range.
● Keep up to date with current promotions and new product.
● Deal with deliveries and report and loss or damages to the duty manager.
● Inventory in-charge in entire bar.
● Be involved and contribute at team meetings
● Responsible for performing other related duties as assigned.
● Carry out instructions given by the management team and head office.
● Always adhere to all company policies and procedures and licensing law.
● Assist in keeping the front of house clean and tidy at all time.
● Making duty roaster.
● Maintain personal knowledge by completing in house training and workbook.
● Handling complaints (from both staff and customer)
November 2014 to October 2016
LANDMARK HOSPITALITY CITYMAX HOTELS AL BARSHA
Dubai, UAE Waiter ( Maxx Music Bar and Grill
● Greeted and assisted guest in a professional manner.
● Taking orders from all guest in the seated bar area.
● Process cash and card payment through POS.
● Mixing alcohol cocktails and mock tails.
● Successfully prepared each product in a fast and timely manner.
● Prepare and serve beverages like alcohol, blended coffees, espresso drinks and teas
weather hot or cold.
● Inventory in-charge in entire bar.
● Make sure that side work duties were complete and tables were properly set before,
during and after opening hours from outlet.
● Responsible for performing other related duties as assigned.
January 2013 to October 2014
THE WESTIN MINA SEYAHI BUSSOLA RESTAURANT
Dubai, UAE Waiter/Food Runner
• Regularly greeted customers, take reservations served food and beverages
and maintained the reservation book if necessary.
• Taking orders and serving to the guest.
• Dealing with customer concerns and complaints.
• Responsible for keeping the bar and dining area clean and tidy, collecting
plates and empty glasses.
• Supervised check or credit policies and procedures and cash handling.
• Make sure that side work duties were complete and tables were properly
set before, during and after opening hours.
• Responsible for performing other related duties as assigned.
• Cleaning the entire restaurant in the end of closing.
• Serving customers from behind the bar, offering advice on drinks.
June 2010 to March 2012
THE PARK HYATT HOTEL ORIENTAL BAR AND KITCHEN
Hyderabad, India Restaurant Bartender/Waiter
• Taking orders from all guest in outlet
• Bussing the entire cutlery and folding napkins.
• Arranging the restaurant before guest arrivals.
• Preparing knife and fork setup.
• Preparing table’s setup
• Cleaning the entire restaurant in the end of closing.
S KILLS
• Ability to work independently or as a team, able to do multi task job.
• Fast learner and works in a very systematic way with high value on orderliness.
• Computer Literate (Microsoft Word, Excel, PowerPoint, Internet)
• Exceptional communication and management skills, strong work ethic, patient and
positive attitude.
• Excellent customer service orientation sales ability/persuasiveness.
● Exceptional English written and verbal communication and beginner in Arabic.
● Knowledge in MICROS 3.2.74.1218
C ERTIFICATES
● Dominos Shooter Guinness World Record Year 2016
● Go Beyond Training Season 1 Year 2015
● Go Beyond Training Season 2 Year 2016
● Flair tending Competition Season 1 Year 2017
● U.A.E. DRIVING LICENCE 2017
ACHIEVEMENTS
● Dominos Shooter Guinness World Record Year 2016
● Best Employee of the Month Nomination Year 2015-2016
● Best Up selling in happy hour Food and Beverages
EDUCATION
● Pursuing B.Com from Shadaan University, Hyderabad, India.
● (BHM) Bachelor Hotel Management from Osmania University, Hyderabad, India.
● Intermediate completed from Madina Junior College, Hyderabad, India.
● Board of Secondary Education from Jasmine High School Hyderabad, India.
P ERSONAL DETAILS
Date of Birth: March 30, 1993
Nationality: Indian
Gender: Male
Marital Status: Singe
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