Mary is a result-oriented Development worker with 18 years of experience operating at the International and local levels. She has been recognized for her integrity, honesty and applying practical problem-solving approaches and analytical skills to a wide array of realities, for cultural awareness and ability to build relationships quickly to achieve self and organizational goals. She is accountable, resilient, an effective communicator and values and sees diversity as an asset and a catalyst for improvement. She is adept at handling calls on a daily basis in a professional manner and developing support for people with emotional and physical challenges.

Key Skills: Ability to establish strategic partnerships/collaborative relationships, formulate policies, Monitor and Evaluate programs, with effective communication and fundraising skills, Problem solving skills in tough environments in a nonjudgmental way, team work across various cultures, Training, good at advocating for clients, and with excellent organization and administrative skills

Professional Experience:

May-September 2020: Seasonal Walmart Associate

Covering an assigned area on the sales floor

Working recovery merchandise from the Customer Service desk and other areas of the store

Assessing customers’ needs to achieve satisfaction/helping them to find the products they are searching for.

Attending to incoming calls, responding to Customer inquiries

Assisting with Front End coverage as assigned

Assisting in stocking the sales floor

June -September 2020: FC Fulfillment Seasonal Associate Amazon

Check items to ensure that they are in good condition

Scan items

Properly record all picked and packed items into the Amazon order database.

Jan- June 2020: Volunteer Project Assistant Intern- Heritage Skills Development Center, Scarborough Toronto

Assisting in gathering, organizing and maintaining customer/organization project information

Recruiting Volunteers and this involves making outgoing calls, receiving calls from the volunteers and promptly acting upon the outcome from those calls, and also providing information about the organization initiatives, products and services

Identifying donors and coming up with a donor acquisition plan. This involves making contact with the donors in a professional manner

Assisting the resource mobilization team in organizing presentations, proposals, and other information related to the ongoing projects

November 2019 -to Present: Shelter Movers Volunteer Toronto

Coordinating the date/time to ensure that as volunteers we keep time and are well coordinated.

Collecting move-related information about the clients while protecting the clients’ confidentiality

Escorting the client to the household with security accompaniment to retrieve personal effects

Supporting the client and children fleeing abuse to pack their valuable property and going out of my way to be extra friendly (smile, eye contact, and small-talk) with the clients to make the whole process bearable for them.

Transporting the client and belongings to the client’s new home or storage room

Recording details of customer and employees complaints if any and actions taken

July 2019 –August 2019: Consultant, CUSO International Nigeria

Providing technical and program Development support to CUSO Nigeria partner Organization, Greater Hands Foundation. This involved Identifying specific objectives and outcomes in preparation for the UN spotlight initiative in Nigeria

Analyzing organization's financial/funding needs, identifying potential funding sources, and preparing grant proposals.

Answering inbound calls from our valued donors, Partners and assisting them with their inquiries. This required me to listen attentively to understand their concerns while at the same time identifying action points for the organization so that the organization receives additional revenue.

June 2018 - June 2019: Technical Customer Representative; Program and Business Development Advisor, CUSO International.

Conducted in-depth capacity assessments (CAP) and provided feedback on opportunities and gaps within current processes, initiatives and completed any forms required to request action.

Liaised with past donors to identify challenges to renewing institutional and individual donor giving and worked on strengthening the partnerships.

Identified and built relationships with foundations, multilaterals and private donors who have not previously supported the work of VOICE partner organizations with the aim of mobilizing for resources. This involved educating the donors on the various projects, initiatives in order to enhance their overall understanding of the organization operations so that they make an informed decision.

Supported VOICE partner organizations to write and submit funding proposals.

Participated in the Writing of Annual Budgets and Strategic Plans.

Worked with management and staff throughout the organization to continuously improve processes, procedures, and develop best practices.

Feb 2011 to 2016: Lecturer Professional Practice (Business Administration)

As head/lecturer of the Department of Business Administration at Nagenda International Academy of art and Design;

I marketed the Institution created and maintained a database of the students’ performance over the years, course materials and publications in my department.

Handled students’ issues who were mainly youths in a discreet, professional manner. I counselled students to help them deal with substance abuse, chronic poverty, mental illness, disabilities and psychological challenges due to family, health challenges.

Consulted with professional teams to determine appropriate referrals

The monitored, evaluated and recorded the progress of such students

Developed effective relationships with all departments through clear communication.

Worked with upper management to ensure appropriate changes were made to improve student satisfaction.

I worked with the monitoring and evaluation department to develop monitoring and evaluation methodologies and tools to assess the impact of our courses in the community and return on investment.

Sept 2012 to Oct 2013: Fundraising Coordinator, NIAAD-BRIT OLAM.

Determined the organization’s needs and crafted appropriate messages along with information on the organization’s services in order to attract donors

Assisted the company by organizing the first fundraising event in Uganda which catapulted the organization into International stardom. Revenues increased and doors to valuable support and guidance were opened and the beneficiaries’ commitment to projects was realized. I received 100% mark in my performance appraisal that comprised different grading categories i.e. communication skills, listening skills, problem resolution and politeness.

I assisted and trained in customer service skills and policy information with new employees.

I worked as a focal point leading, guiding, and coordinating all proposal/report writing, marketing activities in the company, ensuring a shared vision.

Feb 2011 to Sept 2012: International Volunteers’ Coordinator NIAAD-BRIT OLAM, an International Jewish Volunteer Movement

I provided customer services to the International Volunteers, addressed their inquiries/concerns in a timely, provided ongoing comprehensive support and supervised their field advisory visits and conducted the induction trainings.

Processed the paper work of the volunteers so that they get work permits.

I reviewed the organization Rules, Policies and regulations, made recommendations.

Together with the human resource department, a preventive disciplinary framework geared towards nurturing and fostering compliance and building a culture of performance and excellence in the organization was developed.

I developed the Risk Policy to ensure that risk pertaining to Human Capital is predicted and mitigated.

I prepared monthly progress report, oversaw the program budgeting and maintained/improved budget limitations to meet the annual objectives.

Responded to donors/potential donors’ inquiries and the clients the program was supporting. This involved responding to several emails per week.

Oct 2005-Jan 2006: Trainee, Office of the Prime Minister, Department of Monitoring and Evaluation.

I worked with a number of Strategic Stakeholders including the Civil Society Organizations, Development Partners & Various Government Ministries to review the PEAP (Poverty Eradication Action Plan) Results.

Built sustainable relationships with the strategic stakeholders

I identified the partners’ needs, clarified information, and reported back the outcome of the meetings to the board at the office of the Prime Minister.

Nov 95- Feb 2000: Credit Officer, Faulu-Uganda a Micro finance program.

I marketed the organization products and services, and handled clients’ complaints.

Processed client loans, loan disbursement and repayment processes.

I developed the Policies, Rules and Regulations

Nov 94-Nov 95: Administrator, Uganda Association of University Women.

I handled all the administrative duties, managed and resolved members’ complaints, financial transactions, developed the human resource policies and procedures.

Coordinated office travel arrangements and other office meetings and the data entry

Built effective partnerships at the national level with organizations focusing on the girl child

EDUCATION:

2018-2020: MA in Global Leadership, Royal Roads University Canada (In the final month, September 2020)

2004 – 2006: Makerere University; Master of Arts in Economic Policy Management

Research Paper: Factors affecting the adoption of Maize Technologies:

1990– 1993: Makerere University, Bachelor of Arts Degree (Social Sciences (Hons)

1988 –1990: Makerere High School Uganda Advanced Certificate of Education (U.A.C.E)

1984 – 1987: Kings College Buddo (O-Level) Uganda Certificate of Education (U.C.E)

Publication: Harnessing the Relationship between University Governance and

Management: 3rd QS-Maple Conference, Johannesburg South Africa 7th -8th May 2013

Other Professional Qualifications:

August – October: Certificate in Humanitarian Response to Conflict and Disaster,

HarvardX - PH558x (Online course), Harvard University

June 2-13, 2014: Certificate Essential of Humanitarian Practice, La Roche College, Pittsburgh USA by Redr UK

April 7-11, 2014: Certificate: Practical Financial Management for NGOs; Getting the Basics Right by Mango Organization UK

Sept 14th-5, Oct 2012: Certificate: Mobilizing Assets for Community-driven Development; Coady International Institute, Canada

2012 March: Certificate: Strategies and Best Practices on Global Issues of Gender, Migration, HIV & AIDS and Human Dev’t by Nanjing Int’l Training Center for Population Program, China

Computer (I.T) Skills: MS Word, Excel, PowerPoint, SPSS, E-views, Intermediary knowledge of the retail POS Software

LANGUAGES: English: Fluent in speaking, writing & reading

French: Beginners level all three stages

HOBBIES: Travelling, Reading/researching especially on sustainable leadership, participating in Community development Projects and Jogging

REFEREES:

1.Dr. Rose Komugisha Basiita, (PhD) Aquaculture Scientist, World Fish International, Zambia Office, Lunbansenshi Close Plot 18944, Olympia Park Lusaka, P.O Box 51289, Ridgeway Lusaka. E-mail: adim36@r.postjobfree.com, adim36@r.postjobfree.com.

Phone: +260*********

2.Ms. Eva Sengendo Makumbi, Surrey County Council, 3 Seymour Place, Greenlands Road Weybridge Surrey KT13 8PT. E-mail: adim36@r.postjobfree.com Phone: +447*********

3.Ms. Arit Williams Egbe, No.21 Ediba Road, off Rigbu, Amba Road by State Housing Estate, Four Corners, Ikom, Cross River State, Nigeria.

Tel: +234-80289977956. E-mail: adim36@r.postjobfree.com

4.Mr. Farai Wakatama, Cost Accountant, Nano Wave Technologies, NANOWAVE Technologies Inc. 425 Horner Avenue, Etobicoke, ON M8W 4W3 Canada.

Email: adim36@r.postjobfree.com. Phone: +1-416-***-*****.

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