Management,Account Representative,Count money,use a computer
Resume:
OBJECTIVE
Seeking to obtain a challenging and rewarding position working with the general public in which my financial expertise, administrative knowledge, organizational, communication and customer service skills will benefit a company in achieving its goals.
CAREER PROFILE
Over 10 years of career progressive experience in accounting, lending, collections, customer service and human resource functions.
Proven ability to handle multiple tasks in challenging work environments with stellar results.
Excellent managerial skills to mold personnel into productive teams capable of handling tough tasks.
Possess outstanding communication and interpersonal skills to work with diverse groups or individuals.
Proficient in using a variety of software applications to accurately track customer accounts and financial records.
EMPLOYMENT EXPERIENCE
Account Representative, Mariner Finance, Huntsville, AL 10/2018-Present
Developed customer base through solicitation and advertising.
Actively collected customer cash and renewal payments.
Maintained knowledge of and ensured compliance with company policies, state, and federal lending regulations.
Communicate by phone, email, letter, fax, or in person.
Uses Mitel and Uc-1 phone systems
Do title work through Alabama Motor Vehicle system
Attaches all check copies, when received, to all legal accounts and maintains files of these.
Attaches all titles to accounts once received from state.
Follows procedures for long term storage of checks, POs, and invoices.
Branch Manager, Security Finance, Enterprise, AL 08/2009 – 09/2018
Supervised and professionally developed three personnel to work cohesively as a team.
Trained, developed and directed branch personnel in all phases of lending, collecting, and customer service.
Developed customer base through solicitation and advertising.
Provided exceptional customer service for 805 accounts.
Monitored, and tracked customer accounts valued over $520K monthly.
Actively collected customer cash and renewal payments totaling $140K monthly.
Established standards for controls and profitable operations.
Maintained knowledge of and ensured compliance with company policies, state and federal lending regulations.
Conducted branch analysis and data reviews to isolate discrepancies while avoiding cost overruns.
Prioritized collection of hard accounts. Visited past due customers at residence and place of employment.
Assisted Supervisor with interviewing of potential employees along with the hiring process.
Assistant Manager, Sunbelt Credit, Fort Walton Beach, FL 07/2008 – 08/2009
Maintained and verified office financial records in accordance with company procedures used for recording financial transactions.
Accounted for and tracked an average of 1000 accounts.
Evaluated lending risk and prepared reports respectively; either approving or denying loans.
Managed financial statements and other budgeted items while continuously identifying ways to control costs.
Maintained account records, statistics of billing and collections as required.
Assistant Manager, AAFES Burger King, Eglin Air Base, FL 11/2006-07/2008
Supervised and trained four to eight personnel to be a productive team.
Established standards for controls and profitable operation.
Conducted restaurant analysis and data reviews to isolate discrepancies and avoid cost overruns.
Maintained accurate and secure cash controls.
Made daily deposit, scheduled employees for peak hours, control sales.
Branch Manager, Fast Payday Loans, Fort Walton Beach, Florida 03/2004-11/2006
Supervised and mentored two personnel in their day to day job performance.
Managed incoming and outgoing calls in a professional customer-oriented manner.
Provided excellent customer service resulting in an average of 30 new loan accounts and cash advances monthly.
Data entry into computer on daily basis
Made bank deposit as need during the day
Did month end reports and growth plans
EDUCATION
AA in Accounting, University of Phoenix, 5/31/2010
(3yr) BSBA in Business Administration and Finance, Colorado Technical College,2014-2017
SPECIALIZED TRAINING
Management Academy 2009
Ready, Aim, Hire & Corrective Action 2011
Don’t Just Tell-Sell Sales Training 2011
Corrective Action for Managers 2012
Coaching, Training, Retaining with ProScan 2012
Certified Tax Preparer
AWARDS AND RECOGNITION
Account Gain for the territory for the 2nd Quarter 2018
Lowest Slow File for the territory for 2nd Quarter 2016,1st Quarter 2017 &2nd Quarter 2017
Highest Loan Volume for the territory for 4th Quarter 2014 and 1st Quarter 2018
Lowest Bad Debt for the territory 2nd Quarter 2015
Office of the month for the State of Alabama August 2012, September 2014, January 2015.
REFERENCES
Debbie Cintron
3471 Hwy 27
Enterprise, Al 36330
*************@*****.***
Curlie Pavielle Ashley
2998 Ross Clark Circle AptJ53
Dothan, Al 36301
************@*****.***
Dr.Krista Darby
5000 Avenue Apt.3624
Plano, TX 75074
*************@*****.***
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