Social Media Manager

Jayashree Balakumar adilxc@r.postjobfree.com linkedin.com/JayashreeBalakumar

Education

The University of Texas at Dallas Second Year GPA: 3.50 B.S., Healthcare Management/Administration

Experience

• UTD Center for Healthcare Leadership and Management- Project Management Intern (Present) o Social Media Management: Studied user engagement trends using Instagram and LinkedIn trends, increased follower count by 45% on Instagram and 23% on LinkedIn. o Script Writing: Created content for the department’s social media accounts, began weekly content to increase engagement, social media script writing for newsletters, captions and articles o Project Management: Created protocols and guidelines for branding and posting on social media accounts, defined the type of content for each platform, frequency of posting and content creation guidelines

• Walgreens Boots Alliance, Plano TX – Customer Service Associate (2018 - 2020) o Inventory Management: Shelving and restocking supplies based on cycle counts. o Cash Handling: Work the cash register and accountable for all shift cash transactions. o Strategic Partner Engagement: Responsible for Western Union transactions and FedEx deliveries

& dispatches.

o Customer Engagement: Assist with photo prints and deliveries o Pharmacy assistance: Guide Customers to purchase OTC products based on their needs as well as helping them make well informed decisions.

Skills

• Technology: Data Analysis using Excel and Tableau, Defined and Simple Process flow Presentation using LucidChart, MS Office Suite and Canva

• Public Speaking, Positive client engagement, Creative Writing and Presentation, Establishing Strategic Partnerships, ER and Triage case management and Bilingual. Leadership Experience

• COVID-19 IV Maker Challenge (International)- Business Value Award 2020 o Team Lead- coordinated with team members from across the globe o Presented a solution to find a solution for In-Home Caretakers to store masks effectively without cross-contaminating surfaces

o Awarded the Business Value Award for best retail-value proposition by industry experts and investors.

• Texas Healthcare Management Leadership Case Competition- Finalist 2019 o Team Leader

o Presented a solution to integrate technology into Post-Acute care in the Healthcare Industry. o Placed third amongst all teams (cash reward of $100)

• Pilot 360- Vice President of Strategy and Planning 2019 o Brainstorm ideas for business ventures, analyze opportunities to grow and Risk Management o Plan/Coordinate and schedule events for the executive department. o Design the Ambassador and Rewards program

• Healthcare Management Association- Ambassador Coordinator 2020 o Interact with students to educate students about the Healthcare Industry and association’s vision and purpose

Jayashree Balakumar adilxc@r.postjobfree.com linkedin.com/JayashreeBalakumar

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