Marc Bryan O. Ortiz

Residential Address: **** Gabaldon st. Poblacion,Makati City

Contact Numbers : 090******** * 02 9491704

Email : adilsi@r.postjobfree.com

OBJECTIVE:

To pursue a rewarding and challenging position within a company that provides a high level of professional satisfaction and the opportunity to succeed in my goals. COMPETENCIES:

A highly organized and customer oriented individual with experience in administration and hotel reservation.

With excellent academic record and outstanding job performance. Flexible in undertaking multi tasking job that requires little supervision and work effectively even under pressure.

Proficient in using software and internet applications such as POS, Cash register, PABX, GDS word, Excel and PowerPoint.

SEMINAR, TRAINING AND OJT ATTENDED:

AEROTEL LTD. CORP. Nov.2015 to Jan.2016 (Sales/Marketing Division) American Express Travel

Philippine Airlines Learning Center Jan. 29, 2016 (The work of the Flight Attendant) Association of Tourism Management 2012-2015 CEU Makati (GP) Travel Today: Trends In Travel And August 16, 2014 Henry Lee Irwin Theater Hospitality In The Booming Ateneo De Manila University Cruise & Hospitality August 29, 2015 SMX Convention Center PERSONAL BACKGROUND

Birthdate: June 3, 1996

Birth Place: Makati City

Height: 5'6

Gender: Male

Civil Status: Single

Religion: Roman Catholic

Language / Dialect Spoken: Filipino / English / Spanish Mother’s Name: Marites A. Orcales Occupation: Beautician Father’s Name: Ronaldo S. Ortiz Occupation: Overseas Banker EDUCATIONAL ATTAINTMENT:

Tertiary: Graduate of Bachelor of Science in Tourism Management Centro Escolar University-Makati 2012 - 2016

Secondary: Makati High School 2008 - 2012

Primary: Makati Elementary School 2001 – 2008

ACHIEVEMENTS AND RECOGNITION:

City Garden Hotel Makati- August 14, 2017 (Employee of the Month)

Dean's Lister- March 2014 2nd Semester CEU Makati

2nd Placer Fun Run- CEU Makati 2015

Pageant Participant - Tourism Festival 2014

Most Valuable Player - Sports Festival (Basketball) 2014 WORK EXPERIENCE:

City Garden Hotel Makati July 16, 2016 – Dec. 17, 2017 Front Office Associate

Welcome and assists hotel visitors and respond immediately to telephone and walk in inquiries on a daily basis and ensure to deliver and an excellent hospitality service in accordance with City Garden hotel etiquette standard.

Process hotel reservations request accurately using cash payment, credit/debit card and administer cash register, guest receipt billing, guest personal belongings, office incoming and outgoing mails, filling, scanning, and other adhoc duties relevant to the reception administration area.

Serve as primary point of contact for all hotel guests including walk in reservation and create a hotel needs by doing an up selling or cross selling to secure hotel room reservation.

Maintains safe and clean reception area by complying with procedures, rules and hotel grooming/hygiene standard.

Exhibiting exceptional customer service at all times to both guests and fellow employees when communicating instruction, information or advice ensuring information is received in a timely manner.

Keep abreast with City Garden Hotel’s products, services, facilities, directories, employee where about and to guide visitors with correct information.

Ensure and maintain confidentiality of all guest information and pertinent hotel data. Elite Empire Leasing and Management Inc.

Front Desk Officer Feb. 26, 2018 – Onwards

I declare that all information given in my application is, to the best of my knowledge and belief, true and correct. My references would be available upon request. Marc Bryan O. Ortiz

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