Sales Customer Service
Resume:
KAREN SADDEDINE RIVERA
**** * ******* ** *** **7 Orlando Florida 32811
adilri@r.postjobfree.com or
adilri@r.postjobfree.com
321-***-**** Cell
SENIOR SALES CUSTOMER SERVICE
Customer Service Specialist / Travel and Hospitality Industry
Dynamic entrepreneurial sales customer service strategist with 15+ year record of achievement and demonstrated success driving multi million-dollar sales growth while providing award-winning sales leadership in highly competitive markets. Adept at driving growth of company revenues and improving sales-team performance. Exceptional mentor and coach. Tenacious in building new business, securing customer loyalty, and forging strong relationships with external business partners.
Core competencies include:
Sales and Marketing Sales Presentation Key Client Retention
Solution Selling Strategies Bilingual Word/Excel/Microsoft Office
PROFESSIONAL EXPERIENCE
Sales Vacation Advisor/ Sales Counselor 2010-2020
Guest Contact Center Universal Orlando/ Call Center Inbound
Oversee all hospitality sales and business development functions, including new vacation product rollouts, customer relationship development .Provided cross-functional team. Direct sales to clients Vacation Packages, airlines and theme park tickets.
Provided customer service with technical support basic solutions, refunds, and theme park information.
Lowes Royal Pacific Resort /Destination Universal 2006
Guest Services/ Concierge Agent/ Conventions/ Marketing and Sales
Walt Disney Travel Company 1995-2005
Airline Quality Control Supervisor
Maintain schedule changes and Vacation Packages on high standards of quality products.
Education
Mid Florida Thechnical
Certified Travel Agent
Crown Business Institute
Bookkeeper/ Accounting
Benedit School of Commerce
Airline Operations and Tourism
American Airlines Academy
Sabre Airline Reservation System
Disney Institute
International Quality Cusine
Flower and Gardening Procedures
References:
Carmen Pearce
Josh Ingram
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