Bridgett Blanco

South Plainfield, NJ *****

adilqc@r.postjobfree.com 201-***-**** www.linkedin.com/in/bridgett-blanco

Onboarding • Recruiting • Training & Development • Performance Management

Career Summary

Strong team developer by way of providing consistent communication, evaluation & accountability & instilling developmental & organizational processes. Diversified skill set covering recruiting, sourcing, interviewing, hiring, on-boarding, training, account management, associate & management development, organization & administration.

Areas of Expertise

Onboarding

Recruiting

Training & Development

Interviewing

Performance Management

Process Enhancement

Professional Experience

Store Manager November, 2019 – Present

Michaels Arts & Crafts Watchung, NJ

Arts & crafts retailer including custom framing. Lead team of 5 managers & 25 associates & specialists.

Responsibilities include:

Handle all areas of the hiring process prior to & throughout Covid-19 to achieve & maintain a consistent staffing percentage of 90% or better.

Lead & manage team on prioritization, organization, process improvements & task follow through.

Cross-train all team members prior to & throughout Covid-19 to improve the customer experience & to improve associate development.

Achieved an improved pool of top talent by holding hiring events, community outreach & B2B recruiting.

Key Accomplishments: Increased store sales to make up for the sales lost while being closed due to Covid-19.

General Manager November, 2017 – October, 2019

A.C.Moore Hamilton, NJ

Arts & crafts retailer including floral designing & custom framing. Led team of 5 managers & 25 associates & specialists.

Responsibilities included:

Actively recruited, screened resumes, interviewed, onboarded, hired, trained, coached & developed top talent resulting in associates promoted to specialists & management positions. Also hired for short-term store remodel project.

Communicated daily goals, successes & opportunities with team & upper management.

Empowered team through coaching methods to increase productivity, KPIs & customer engagement by 25%.

Improved store organization & standards by implementing & improving processes & procedures within 1st 3 months of hire.

Key Accomplishments: Increased customer satisfaction scores from 50-60% range upon hire to 60-70% range within 2 months. Consistently maintained or exceeded company average from month to month.

Store Manager June, 2016 – November, 2017

New York & Company East Brunswick, NJ

Women's clothing & accessories retailer. Led a team of 3 managers & 10 associates.

Responsibilities included:

Marketing efforts for open requirements including grassroots recruiting, social media initiatives & university career boards.

Weekly recruitment initiatives done B2B & competition scouting.

Built relationships & partnerships with other retailers in effort to generate new candidate leads.

Consistently top in leaderboards for best increase over plan by utilizing team development initiatives.

Drive customer engagement to exceed daily goals & KPIs.

Decreased loss prevention theft/shrink from over 8% to below 3.5%.

Key Accomplishments: Increased store volume from a $1.1 million (YTD plan) to $1.3 million (YTD plan) in 6 months.

Store Co-Manager July, 2015 – June, 2016

The Sports Authority Paramus, NJ

Sporting goods retailer including apparel, footwear, indoor & outdoor sporting equipment. Led a team of 4 managers & 40 associates & specialists.

Department Manager March, 2012 – July, 2015

The Sports Authority Riverdale, NJ

Sporting goods retailer including apparel, footwear, indoor & outdoor sporting equipment. Led a team of 8 associates.

Responsibilities included:

Conducted networking efforts with local retail management to gain leads.

Process improvement around freight processing, customer engagement, company standards & overall training resulting in associate productivity increase of 30%.

Partnered with senior management on leadership & associate performance development.

Key Accomplishments: Grew apparel & footwear sales by 10% in 1 year by identifying stock opportunities based on customer demographics, providing consistent training for associates, addressing associate performance issues & improved product presentation.

Lab Coordinator/Report Generator September, 2010 – March, 2012

SGS North America Fairfield, NJ

SGS is a company that does inspections, testing & certifications in regards to quality & safety for all industries. I was a coordinator for the consumer division in the textiles laboratory.

Responsibilities included:

Advanced data entry & reviewed report data for dashboarding purposes.

Conducted quality control efforts for sample tracking developers.

Collaborated with multiple departments, domestic & overseas, to keep up with testing progress & provide updates to the clients.

Reduced project holds by improving the process pertaining to QA testing.

Key Accomplishments: Increased the amount of testing reports completed by 5% due to the improved sample handling & tracking process & consistent communication between departments.

Education

Berkeley College Woodland Park, NJ Bachelor’s Degree in Business Administration & Marketing

Berkeley College Paramus, NJ Associate's Degree in Fashion Marketing & Management

Skills

HRIS/ATS: Workday, Apploi, Worksmart

MICROSOFT OFFICE: Excel, Outlook, PowerPoint, Word, Access

SOURCING: LinkedIn Recruiter, Indeed, Glassdoor, ZipRecruiter

TECHNICAL/OTHER: Gmail

Associations: LinkedIn, Career Builder, Monster, Indeed, Glassdoor and Zip Recruiter

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