Accounts Receivable ANALYST-SUBJECT SME
Resume:
Divine Grace Marapia
Skill Highlights
SAP System Navigation
Microsoft Excel
BW Reporting (Aged Trial Balance)
Effective Communication
Business Negotiation
Service-focused
Experiences
Accounts Receivable Analyst (SME) - 08/2017 to 09/08/2020
Goodyear Business Services, Manila
Respond to customer queries; problem resolution on behalf of customers; negotiation of extensions of time to pay where appropriate; account reconciliation; receipting and allocation of payments.
Where delegated, exercise a decision-making capacity to place customers on, or remove them from, Stop Credit.
Identify potential Bad and doubtful debts within customer portfolio or other potential operational risks or non-compliant activities and escalate in designated appropriate manner.
Collections and Dispute Resolution Officer
(End to End Process)- 03/2014 to 08/2017
Ensure Collection of overdue accounts are reliably and consistently met: Contact customer by telephone and e-mail in an attempt to determine reason for overdue payment ; negotiate extensions of time to pay where appropriate; liaise, investigate and assist Legal or Collection agencies in resolution of disputed debt; problem resolution on behalf of customers account reconciliation; receipt and allocate payments; sort and file correspondence, keeping files and documentation up to date and accurate.
Investigate and resolve customer issues and disputes to collect balances. Provide information on disputes to Sales team and other internal parties, investigate and obtain additional evidence, supporting documentation, proof of work and delivery.
Revenue Credit and Collection Analyst (EMEA) - 04/2008 to 03/2014
Shell Business Service Centre, Manila
Researches remittance data for information about short payment; Calls customer for missing supporting documentation; Coordinate account reviews on assigned accounts; Determines why a discrepancy in payments if the customer fails to provide detail on the remittance data and code correct short payment in SAP System.
Communicate with internal/external customers to clear deductions.
Follow up on all deductions until resolved; Contacts customer regarding past due invoices in accordance with the collection policy; Provides Proof of Deliveries and invoices to customer upon request; Prepare/Run monthly reports; Completes any special projects assigned.
Blocked Order Releasing Management.
Summary
• An experienced Accounts Receivable Analyst with a demonstrated history of working in an end to end process in AR.
• Skilled in SAP, Business Warehouse (SAP BW), a strong analytical skills, negotiation, microsoft excel, and risk management.
• Has an extensive experience in managing ANZ stakeholders.
Contact
Address: Phase II, APHOVAI. 57 R. Magsaysay St. Fort Bonifacio. Taguig.
Phone:
Email:
adilll@r.postjobfree.com
Trainings Attended
Continuos Improvement - Goodyear Business Services
Lean Six Sigma- Shell Business Services
Credit Collection and SAP- Shell Business Services
Customer Service and Product Training – Shell Business Services
Education
Bachelor of Arts in Mass Communication
Communication and Rhetoric
Contact this candidate