Customer Care Food Service

Gyanendra Subedi

Mb:056*******.

Email:bikashasafal999gmail.com

Burdubai,Dubai UAE

PROFESSIONAL

First Aid Certificate

Intermediate Food

Hygiene certificate

IOSH – Managing Safety

PERSONAL SUMMARY

An enthusiastic manager with drive, determination and a proven ability to ensure that a restaurant operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service and also present a positive and fashionable image of the business. Extensive knowledge of the hospitality industry, it’s working practices, recruitment, pay, conditions of employment and diversity issues.

● Now looking for a new and challenging managerial position, one which will make best use of my existing skills and experience.

WORK EXPERIENCE

KFC Americana company February 2010 - Present

Starting position: Crew member

Current position : Restaurant manager

Managing a high volume restaurant & improving all controllable costs thereby maximizing financial performance. Also responsible for effectively developing, managing and leading the restaurant team to provide excellent service. Duties

Ensuring the highest standards of food and beverage service. Keeping control of food and labour costs.

Ensuring Health & Safety and also hygiene procedures & standards are maintained. Having an in-depth knowledge of all menus.

Responsible for recruiting, training & developing restaurant staff. Dealing with and resolving customer complaints.

Maximizing all business opportunities to drive sales. Communicating with the kitchen staff to ensure efficient food service. Advising customers on wine selection.

Liaising with the Head Chef to discuss and develop the menu. Overseeing client bookings & reservations. Organizing the daily and weekly rotes for the Restaurant’s staff. Purchasing stock, supplies and negotiating best prices with trade suppliers Ability to create a great atmosphere & be a inspirational host. Monitoring sales and then writing informative reports for the restaurant owners. KEY SKILLS AND COMPETENCIES

Strong motivational and influential people skills. Extensive and relevant knowledge of good food and wine. Enthusiasm for creating delicious food and providing a great service. An eye for detail and the ability to drive consistent brand standards. Experience of managing people and driving business performance. Experience of organizing private functions including parties and weddings etc. EDUCATIONAL QUALIFICATION

IAhumanities and social arts

Tribhuwan University 2005 - 2008

Computer Knowledge Basic computer & Data entry

PASSPORT DETAILS

Passport number : 08150190

Issue Date : 30 NOV 2014

Expire Date : 29 NOV 2024

Place of issu : Kathmandu,Nepal

AREAS OF EXPERTISE

Quality control

Strategic planning

Health & safety

Cost control

Customer focused

Marketing activitiesCommercial awareness

Customer care

Contact this candidate