513-***-**** adillg@r.postjobfree.com

Practice analytic thought, displaying a sound strategic resolution. P rofessional Experience:

Inventory Manager & Forecasting Coordinator

April 2019-November 2020 Azelis America Case, LLC West Chester, OH

Purchase specialty chemicals to service the CASE (coatings, adhesives, sealants, and elastomers) industries for multiple divisions within the company.

Responsible for managing inventory levels by evaluating sales history, forecast and vendor lead-time. Continuously improve processes to raise service levels, reduce aged inventory and increase turns to work towards a goal of zero out of stock instances.

Manage relationships with key suppliers to maintain quality of goods, timely delivery, and compliance to terms of contracts.

Worked closely with the internal operational team to ensure fluent communication related to product, purchasing data and applicable regulation for distribution and transportation of products to optimize the client experience with Azelis.

Contributed to develop and maintain an excellent teamwork with all Azelis Solutions departments, and other groups where applicable, by communicating proactively and sharing best practices to improve the efficiency and consistency of the group.

Input existing and new forecast from sales into Replink database along with inputting the information on a shared spreadsheet I created.

Customer Service Representative

February 2016-April 2018 Azelis America Case, LLC West Chester, OH

Manage all aspects of order process, from order entry to order fulfillment as well as assisting clients to troubleshoot order-related issues.

Built relationships with assigned client list and gain deep understanding of client needs; proactively work to provide options and opportunities for individual clients.

Worked with clients to obtain forecasts, price quotes, and process sample requests. Communicate effectively with sales representatives, purchasing and shipping departments to ensure client needs are covered.

Other duties may be assigned, as necessary.

Assisted customer service manager in completing annual audit reports.

Helped create customer service process and documents.

Trained new hired customer service representatives. Customer Care Representative-Retirement

August 2015-Janurary 2016 Transamerica Retirement Solutions West Chester, OH Provide information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity, and investment products and transactions focusing on customer satisfaction, quality, and efficiency. Communicate with customers regarding service request or problems; documents, evaluations, and resolve customer inquiries. Worked with other departments to complete customers’ requests as needed, minimizing escalations. Processes complex and varied service requests via email, mail, IM and fax. Inbound and Outbound calls; consistently meet/exceed set quality and productivity metrics 91%-98%. Customer Service Ops

February 2012-August 2013 Time Warner Cable SWO Division Cincinnati, OH Answered inbound telephone calls via Avaya voice phone system, more than 100+ calls per day. If needed reached out to customers and provided resolutions. Diagnosed and resolved problems by asking clear and specific questions related to customer s billing, technical, and service.

Managed setting performance targets efficiency, sales, and quality. Consistently meet/exceed set quality and productivity metrics 91%-98%.

Trained other employees how to enter phone orders and process. Phone Division (Voice Operations Specialist)

October 2007-February 2012 Time Warner Cable SWO Division Cincinnati, OH Managed and distributed daily failed orders investigation in OMSe and escalation with CLEC (competitive local exchange carrier) Partner as required. Performed audit responsibilities to include extracting, analyzing, and reporting data for various regulatory requirements (i.e. Third Party Verification, ALI database, and Directory Assistance). Researched and resolved complex customer issues as pertaining to orders for digital home phone. Created address uploads as required to ensure accurate and current address information to maintain the database in sync with CLEC partner and TWC construction. Headed the resolution E911 address issues, coordinating with the county 911 dispatch, county auditors, and construction department. Trained other co-workers on time-management and organization.

Distributed weekly reports for other co-workers to complete. Provided administrative services for the Phone manager: kept monthly meeting minutes, created PowerPoint slides, created master spreadsheets from data provided. Michelle Schmidt