O’Yonia White

adiliz@r.postjobfree.com

919-***-****

Professional Summary

As a professional in the field of customer service, I would like to use the skills and qualifications I have acquired to obtain a position serving as a leader, administrative support, and customer liaison. I want to serve the community and help those who may need various services. Using my experience in diverse working environments, I would love to enhance those skills and broaden my horizons to the multiple levels and complexities of the service industry.

EDUCATION

East Chapel Hill High School- Chapel Hill, NC June 2014

College Preparatory Diploma

SKILLS

Customer Service

Multi-Phone use

Cash Management

Ability to Work Under Pressure.

Microsoft Office

Customer Focused Care

Data Entry

Adaptability

Communication

Problem Analysis

Time management

WORK EXPERIENCE

Customer Service Specialist

LabCorp September 2018 – March 2020

Worked closely with hospitals and PSC about results, pickups, etc.

Offered services via inbound and outbound calls and over the internet.

Spoke with customers in a courteous, friendly, and professional manner using protocol procedures.

Inquired, clarified, and confirmed customer requirements and provided solutions.

Provided additional customer education as needed.

Qualified and established inbound new customers requesting LabCorp's products and services.

Notified clients of test results.

Reviewed test forms for accuracy.

Participated in activities designed to improve customer satisfaction and business performance.

Performed administrative support for medical record management.

Customer Service

JR Cigars May 2016 – September 2018

Worked in the sales department.

Performed CRM data maintenance.

Worked in multiple databases to research complex issues and questions such as Salesforce, CRM, MS Words, Excel, and more.

Handled both sales and customer care issues.

Helped locate orders and dispatch them.

Supervisor

Starbucks June 2014 – July 2016

Prepared and served specialized products and services to customers.

Cleaned and sanitized work areas, utensils, and equipment.

Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functionality.

Customized menus and services to customers unique needs and wants.

Led facility closing and entry procedures.

Recorded and handled store inventory.

Trained new employees.

Receptionist

Hair Salon August 2013 – January 2014

Assisted with customer care and booking services.

Maintained regular communication with customers about salon services and appointments.

Worked as the salon cash handler following procedures and protocols.

Maintained a clean and sanitary work environment.

Helped with specific customer beauty care needs when necessary.

Office Assistant

Town of Chapel Hill July 2010 – August 2013

Maintained flow of customer calls and communication.

Provided accurate information to callers with different needs.

Utilized Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Faxed, filed and copied important office documents.

Maintained a clean and organized work area.

References

Available upon request

Contact this candidate