Erik Nielsen

Beverly, MA *****

adilez@r.postjobfree.com

508-***-****

Office services professional looking to utilize my 11 years of combined legal records management and administrative services in the Boston - North Shore area.

Work Experience

Office Services Manager

Clark+Elbing LLP, Boston, MA

December 2019 to Present

• Supervised two full time office services assistants

• Managed day to day operations of office services

• Mailroom and copy room services

• Vendor relations

• Hospitality – corporate lunches and firm events

• Emergency management – Fire drills, AED training, medical supplies and PPE

• Records management – File room patent documents

• Document management system – Digital files in iManage deskside

• Coordinated the office renovation – New workstations and office remodeling

• Developed protocol for remote working during office closure due to the pandemic

• Helped create and implement the office re-entry plan in accordance with state and federal guidelines

Site and Records Manager

IST Management Services, Boston, MA

Contracted at the law office of Gesmer Updegrove LLP

July 2014 to December 2019

Records and Information Management

• New business intake coordinator

• Processed conflict checks

• Drafted engagement letters

• Created new client and matters

• Developed and implemented firm records retention polices

• Managed paper and electronic records on and offsite

• Created and managed site SOPs

• Reduced onsite Files by 90 %

• Coordinated client transfers

• Negotiated records storage contracts

• Managed the iManage records management system (IRM)

Office and Mailroom Services

• Oversaw and managed full and part time mailroom employees

• Vendor and supplier relations

• Hospitality services

• Managed mailroom and printer services

• Coordinated office remodeling

Emergency and Safety Department

• New hire emergency management training

• Oversaw fire drills

• Ran CPR and AED training courses

• Maintained fire extinguishers and AEDs

Records Management Specialist

Edwards Wildman Palmer LLP

May 2009 to July 2014

• Provided daily assistance to legal secretaries and paralegals throughout the law firm

• Responsible for accurately and promptly filing a high volume of legal records

• Assisted in the delivery of requested legal records from the records center and the Iron Mountain warehouse

• Legal-Key records management system

• Iron Mountain records warehouse offsite coordinator

• Transfer legal files to new firms at client requests

Education

BA in History – 20th Century Studies

Keene State College - Keene, NH 2006

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