Manager Service Representative
Resume:
CURRICULUM VITAE
Renji Samuel.
Subodh C.H.S,
Nr. Ambedkar Chowk,
Katrap, Badlapur (E),
Pin – 421503.
Dist. – Thane. Mobile: +91-809*******
State – Maharashtra. Email: adilc1@r.postjobfree.com
Career Objective:
To pursue a career in operations with an objective to accept the challenges of service industry and utilize my skills more
meaningfully in the sphere for being a successful person and work hard towards achieving the goals of the organization.
Academic Qualifications:
Course
Percentage
Board / University
Passing Year
SSC
45 %
Pune Board
1996
HSC
56 %
Pune Board
1998
Graduation
42 %
Nasik Board
2018
Technical Qualifications:
Knowledge of Computer.
Knowledge of word, excel, PowerPoint.
Internet Browsing.
Achievements:
In retail I started my career as Trainee Customer Service Representative and became Sr. CSR within one year.
I was rewarded with Best Cashier three times in the tenure of Lifestyle.
Biggest achievement in lifestyle by becoming Assistant Chief Cashier for store level.
Strengths:
Deep thinker and Logic creator.
Always ready in solving problems.
Ability to work under pressure.
Perfect concentration in work.
Learning more from work.
Hobbies:
Watching movies and Discovery channel.
Listening to music.
Visit new places.
Personal Details:
Father’s Name : Samuel P.A.
Date of Birth : 14th July 1980.
Gender : Male.
Religion : Christian.
Nationality : Indian.
Languages Known : English, Hindi, Marathi and Malayalam.
Marital Status : Married.
Working Experience:
Previous job details
Company : Patel Roadways Pvt.Ltd.(1999-2002)
Period : 3 Years.
Position : Branch Manager.
Company : Nitco Roadways.(2002-2003)
Period : 1 Years.
Position : Branch Manager.
Company : Calcutta Ahmadabad Carriers Pvt.Ltd.(2003-2004)
Period : 2 Years.
Position : Booking Incharge.
Job Profile :
Booking of goods and generating goods receipt note.
Booking of freight and dispatching the goods to the final destination.
Preparing delivery note for goods received from other destination
Sending daily, weekly and monthly reports to head office.
Collecting of booking and delivery charges and preparing the Balance sheet.
Prepare quotation and issue them to the Clients for full loads.
Company : Lifestyle International Pvt. Ltd.
Period : From Dec 2004 to Jan 2006.
Position : Customer Service Representative (Apparel’s)
Job Profile :
Knowledge of handling men’s and ladies apparel section.
Attending customers and directing them as per their requirement.
Handling stock inward and outward process.
Merchandising, color blocking and size wise stock arranging.
Knowledge of pullouts to be made from warehouse regarding particular section.
Mannequin displays etc.
Company : Lifestyle International Pvt. Ltd.
Period : From Jan 2006 to Jan 2012.
Position : Cashier, Sr. Cashier to Assistant Chief Cashier.
Job Profile :
Wide knowledge of billing process done at the cash counter.
Systematically opening and closing of cash counter procedure from back end.
Generating Daily Sale Report in excel format & mail to Head office.
Banking of collected cash through bank pickups.
Generating Daily Sale Report in excel format & mail to Head office with monthly reports.
Maintaining petty cash and petty cash reports.
Generation of Daily reports, Weekly and monthly reports in excel and sending to Regional office and Head office.
Handling all operations of the cash counter.
Tackling customer issues regarding purchase, exchange or others if any.
Handling all activity of cash counter and giving training to new Cashier.
Handling Yearly Off-Sale and year ending Stock taking & Generating reports for store.
Monitoring daily store activities like tracing the invoices from server, offer & discounts updating and cross checking the
data on daily basis.
Company : Heaven on Earth Wellness Pvt. Ltd.
Period : Mar 2012 to Nov 2017.
Position : Asst.Spa Manager.
Job Profile :
Handling the store in international or domestic airport.
Providing knowledge to the customer regarding the reflexology.
Handling billing, daily reports and banking process.
Stock management and inventory.
Solving customer query.
Giving training and briefing the staffs.
Handling staff roaster.
Knowledge of new store setup.
Company : Reliance Trends (Reliance Retail Ltd.)
Period : Mar 2018 to Sep 2019.
Position : Department Manager.
Job Profile :
Managing day to day activities of the store.
Handling daily floor activities like floor setup, stock replenishment, merchandising, and daily sales.
Hiring of new staff and completing the joining procedure.
Handling training of new staff and completing payroll activities.
Manage the stock inventory for the store level.
Manage the selection, training and development of staffs.
Ensuring weekly and monthly targets are met with proper planning, briefing and scheduling of staffs.
Handle and resolving escalated customer complaint and issues.
Managing daily, weekly and monthly reports for store level.
Handling store opening and closing procedures.
I hereby declare that information given above is true to the best of my knowledge and
belief.
(Renji Samuel)
Contact this candidate