Training Manager
Resume:
Katrina Braxton
adilbs@r.postjobfree.com
https://www.linkedin.com/in/katrinadbraxton/
North Texas/ Dallas - Fort Worth Metroplex
McKinney, TX 75071
SUMMARY
Experienced learning and development professional, seeking to support the mission, vision, values and operational objectives of an outstanding organization. Seeking to secure a position that enables me to utilize my background in customer service, sales, training and project management.
EXPERIENCE
T-Mobile Richardson, TX July 2019 - Mar 2020
Sr. Business Analyst
Analyzed reports and financial data to identify process improvement opportunities that improve profits, revenues and cash flow.
Identified performance and training gaps.
Developed job-aids, facilitated workshops and provided necessary training resources to improve performance and processes.
Responsible for auditing retail store transactions.
Managed and executed the audit process for non-compliant accounts to ensure business rules were followed on all transactions that could impact revenue loss.
Provided analysis and reporting to support regional and national level promotion initiatives as assigned.
Partnered with senior leaders and field managers to develop job aids and coaching tools to increase efficiency and reduce financial losses.
Partnered with business stakeholders to gather, compile, and provide information for strategic and business decision making.
Conducted meetings and presentations to share ideas and findings.
Effectively communicated insights and plans to cross-functional team members as well as management.
Monitored performance, discovered variances and proposed necessary actions.
Sr. Operations Trainer Jun 2016 - Jul 2019
Developed and delivered training programs and curriculum for employees of the organization for orientation and on-the-job training.
Facilitated both virtual and in-person training sessions.
Analyzed the effectiveness of training and workshops to the employees and developed appropriate modification if needed.
Collaborated with the company’s management to identify training needs and scheduled appropriate training sessions for employees.
Developed systems to monitor and ensure employees were performing their responsibilities according to the training.
Ensured the compliance of the company’s employees to cooperate with standards and procedures during training sessions.
Provided support and mentoring for new employees while conducting an evaluation and identifying sections where improvements were needed.
Assessed results and implemented enhancements as needed to ensure effectiveness of programs.
Katrina Braxton
Page 2
Kohl’s contact center Menomonee falls, wi Oct 2011 - Dec 2015
Training Project Manager
Established and scaled best practices for project management for the L&D team, in partnership with the L&D Management team.
Developed, managed and tracked team projects to ensure they stayed on track and the team had adequate support and room to deliver.
Managed the operational cadence of the L&D team to include staff and team meetings as necessary to ensure the ask is clear.
Created and managed project plans to ensure deadlines were met, potential roadblocks and risks were anticipated, escalated and solved for, and quality and alignment across programs are delivered.
Partnered with the Program Leads to set their programs up for success, including tracking against project plans, capturing notes and action items in key meetings, and regularly sending out status reports to relevant stakeholders when appropriate.
Collaborated and coordinated across the L&D team for shared visibility of strategy, timelines, communication, training, and success metrics.
Ensured the right stakeholders were involved in the right way and at the right times, based on the L&D Delegation Matrix.
Facilitated alignment on project plans, leveraging functional expertise, and driving timely execution of deliverables with Learning & Development, Communications, HR, Business Development, Onboarding, and other teams.
Learning Analyst Jun 2008 - Oct 2011
Coordinated delivery of all L&D programs, including leadership programs; delivered training as needed; facilitated focus groups and discussions.
Identified potential learning solutions, both internal and external, for maintaining technical/subject matter expertise.
Created a learning budget and kept operations within budget; meet or exceeded L&D-related deadlines; tracked participation
Managed/Developed LMS system/offerings; aligned these and other offerings with competencies; communicated and market available resources / training offerings
Assisted with Talent Management activities
Analyzed the effectiveness of L&D programs and workshops; developed appropriate modification if needed.
Ensured the compliance of the company’s employees to cooperate with standards and procedures during training sessions.
Provided support and mentoring for new employees while conducting an evaluation and identifying sections where improvements were needed.
SOFTWARE
Cornerstone LMS, Adobe Captivate, Articulate Storyline 360, Zoom, Google Hangout, WebEx, Skype, Microsoft 365, Microsoft Excel, Outlook
EDUCATION
May 2004 Bachelor of Science in Business Administration
UNIVERSITY OF PHOENIX PHOENIZ, AZ
Major: Business Administration Minor: Communication
Contact this candidate