HARSHITHA K MOHANDAS

Cell: +1-847-***-**** E-mail: adilbh@r.postjobfree.com

Address: Woodbridge, NJ - 07095

Core Competencies:

Detail oriented, Solution focused and innovative IT professional with over 14+ years of experience as a Quality Assurance Manager, Agile Quality Engineering Manager / Lead, Business Analyst, Automation Testing Lead, Accessibility Test Lead, Interim Scrum Master.

10 Years of Onsite experience in United States which comprises of 8 Years in Agile and 2 Years in Test Driven Development (TDD). Experience in Agile Project Management with Atlassian Toolset – JIRA, HP Tool set – ALM, Device Testing (IOS and Android Enterprise level App), Automation Protractor / Cucumber framework, Visual Studio Code, Agile Requirements Designer (ARD Model), Accessibility Testing using JAWS (Job Access With Speech), Cross browser Testing.

Strong Business understanding and knowledge of Investment Banking, Wealth Management

(Prudential and Morgan Stanley Online) and Financial Services Commercial, Health, Life & Annuities, Property, Casualty and Auto Insurance, Retail and Affiliate Marketing Domain.

6 years of experience in waterfall model and expertise in analyzing requirements, executing and documenting tests and performing manual or automated, tool-driven testing scenarios and testing in web-based environments.

Extensive experience of defining the test scope for the QA team, create testing timelines and manage team resources. Also, as a Test Manager in delegating the testing activities to the QA team members geographically located.

Worked as Test Manager / SME for QA Team and lead the team members by providing the guidance and helping the team deliver on schedule by managing expectations during project deliverables.

As a QA Manager, involve in Capacity Planning, Story Point estimation, allocation of tasks, activities within the team and Tracking the progress and reporting the status.

Worked on tools like ITKO LISA, SOAP UI, QTP etc. Has knowledge on XML validation and TIBCO Component testing. Used the WSDL in the tools.

Experience in preparing Test Strategy, Feasibility analysis, Test plans, Execution Reports, Test Scripts for Functional and Integration projects, project planning and project management along with working in multiple projects simultaneously.

An efficient communicator with excellent leadership, organizational, team building, motivational and project management skills.

External Certificates SAFe (Scaled Agile Framework), Company sponsored Agile Bootcamp, INS 21, LOMA 280 and 290 completed and certified.

Worked on multiple projects simultaneously by prioritizing the tasks effectively. Experience resolving identified defects and document defects for tracking.

Direct interaction with higher level client leadership including Program Managers, Senior Leaders and QA Directors.

Hands-on knowledge of international work cultures through interaction with overseas clients based in UK and USA.

Employment Details:

Employer Duration of

Employment

Clients Supported

Nityo (Consulting) Tata

Consultancy Services

Aug 2018 - Present Morgan Stanley

Cognizant May 2014 - Dec 2017 Prudential Insurance Co. Estee Lauder Companies

Travelers Insurance

Ezenius Inc (Consulting) Nov 2012 – Feb 2014 Education Department, Montgomery, MD Rakuten, NY

Syntel Inc May 2011 - May 2012 The Home Depot

INFOSYS Jul 2005 - Feb 2011 Allstate Financial Technologies Allstate Property and Casualty

AETNA

Technical Proficiency:

FUNCTIONAL TECHNOLOGY

Agile Scrum

SDLC and STLC methodologies.

Accessibility Testing using JAWS (Job Access With

Speech) Web Services Testing using Soap UI, REST and CA LISA.

Hands on Experience on

XML, WSDL, and authentication using

SOAP UI

Agile Methodology, Waterfall Model

Hands on TDD and Knowledge on BDD

implementation Designed and developed quality

assurance test plans and strategies from release definitions, functional requirements and design specification documents to ensure quality application releases

Industry experience of testing in various Domain – Insurance (Auto, Property, Casualty, Health and Life Sciences) and Retail

Resource Allocation, Mitigation and Contingency

planning.

Monitored QA activity and schedule,

escalated QA issues to Project

Manager, and approved release based on

quality measurements

Requirements definition, functional

Specifications and gap analysis.

Provided appropriate QC metrics

to the management for test cases,

test execution, defects

UAT coordination and Production checkout

Webservice Testing- CA LISA, SOAP

UI

5.0, Restful web services, HTML, WSDL

Agile Testing Tools: JIRA

Test Management Tool- HP ALM 12.0,

JIRA, SharePoint and Confluence

Mobile Testing- iOS and Android,

Perfecto

Automation Tools- HP QTP, Protractor for

TDD, Visual Studio

Database- MS-Access, SQL, Sybase,

SQL

Server 2005/2008, Oracle DB using

TOAD,IBM DB2, SQL Explorer,

QTODBC

Operating Systems- Windows XP/7,

UNIX, Redhat Linux Server SecureFX

Microsoft Office Suite tools; Word,

Excel,PowerPoint, Visio

Certifications- SAFe Practitioner

(SP),

LOMA 280 and 290, AHIP Part A, INS 21

PROJECT PROFILE:

Employer: Tata Consultancy Services

Role: Quality Engineer Manager Consultant

Project Title Morgan Stanley, NYC, NY

Duration Oct 2018 – Mar 2020

Location NewYork City, NY, USA

Software Microsoft Office, JIRA, ALM, Agile

Requirements Designer (ARD), JAWS,

Visual Studio Code.

Operating Systems Windows, IOS, Android

PROJECT DESCRIPTION:

Worked as a consultant manager to develop and advance the Quality Assurance Engineering practices for Wealth Management project. QA manager will be highly customer focused, with a proven record of working effectively across functional organizations. The Project offers portfolio choices based on Client / prospect’s objectives and preferences. He / She can align investments with the values, opt for a research-driven strategy that seeks to maximize returns, or focus on minimizing fees. Client can also choose to set aside a portion of their overall portfolio toward a theme that focuses on a particular market trend or investment idea. CLIENT DESCRIPTION:

Morgan Stanley is an American multinational investment back and financial services company that provides services to firm’s clients that include corporations, governments, institutions and individuals. The mail areas of business for the firm today are institutional securities, wealth management and investment management. The Global Wealth Management Group provides stockbrokerage and investment advisory services. This segment provides financial and wealth planning services to its clients, who are primarily high net worth individuals. ROLES AND RESPONSIBILITIES:

1. Agile QA manager for functional teams involving Manual, Automation, Device testing, Accessibility and Cross Browser Testing.

2. Work with Automation team to review the ARD models and generate the Gherkin files to generate the automation scripts. Create the necessary test data and update the locators for the elements on the screen. 3. Work with the Accessibility BAs and create the checklist for the validation of the responsive screens and test the Web pages on the Windows OS to ensure the visual and screen is read to the visually impaired users.

4. Participate in Release planning and sprint planning. Give daily updates in the Stand up, refine the stories with PO, SM and Tech teams and attend the retrospective to provide the feedback on what went well, what can be improved and any action items to follow up on. 5. Knowledge of the application to ensure a helping hand in the execution of test cases in-sprint, integration, functional and regression testing in a fast paced environment. 6. Support production checkout, track prod defects, triage QA defects and follow the defect management process on a daily process and also guide and review the team deliverables. 7. Work with a team of test engineers to ensure the highest quality product delivery and define measurable metrics to gauge progress against objective QA goals. 8. Ability to practice risk management, engage key risk stakeholders, and effectively escalate issues that create business, technical, operational, and project risk. 9. Identify and resolve gaps for ensuring successful and on-time releases. 10. Set and drive expectations around quality for major releases grounded in solid customer impact and product understanding.

11. Work with the globally located teams to ensure the project is delivered successfully within the agreed upon timelines.

12. Maintains knowledge of business area and QA methodology/ best practices. DURATION OF THE PROJECT: 2 Years.

Employer:

Cognizant Technology Solutions

Designation: Senior Associate

Role: Test Manager

Project Title Prudential Insurance Co.

Duration Sep 2016 – Sep 2017

Location Newark, NJ, USA

Software Microsoft Office, JIRA, ALM

Operating Systems Windows, IOS, Android

Programming Languages Java

PROJECT DESCRIPTION:

Worked as a QA Manager for the Agile teams. The Project objective is to deliver the Digitalized experience to existing customers and develop Employer specific versions of Prudential Product details to prospect clients. The Financial Wellness is a more robust experience which will target to replace the existing Financial Education site for all the 15 employers tied to the Prudential Insurance. CLIENT DESCRIPTION:

Prudential Financial, Inc. is an American Fortune Global 500 and Fortune 500 company whose subsidiaries provide insurance, investment management, and other financial products and services to both retail and institutional customers throughout the United States and in over 30 other countries. Principal products and services provided include life insurance, annuities, mutual funds, pension- and retirement-related investments, administration and asset management, securities brokerage services, and commercial and residential real estate in many states of the U.S.

ROLES AND RESPONSIBILITIES:

1. Worked as a Quality Engineer manager for the program and involved in project level/ account level discussions with Client Directors / Senior directors, IT team, BAs, UAT. 2. Worked with the Business Unit testers to ensure the end user testing is completed for the MVP. 3. Primary point of contact for all the defect triage activities which requires coordination with the Product Owner. Worked with internal cross functional team and external vendors to manage meetings and defect management.

4. Responsible for timely delivery of sprint stories, attend the release planning and sprint planning. Provide inputs in retrospective calls, work with PO to make sure the tests are reviewed and the story is moved to completion in the JIRA board before the sprint ends. 5. Responsible for Test planning, Sprint deliverables, Defect triage, Post prod testing/ sign off in both desktop and Mobile devices.

6. Ensure escalation processes are adhered to and raise any alert during the daily calls or on emails and make sure the project teams and product owners are involved in the discussions and appropriate actions are taken.

7. Responsible for preparing Presentation materials and coordinate with the Client managers to get it reviewed and implement any feedback on time.

8. Worked with the Product Owner and SME during every sprint to gather change request details and responsible for delivering features and user stories for the Financial Wellness project. 9. Coordinated the test data setup with the other BUs within the company and ensured test deliverables signoff with all project stake holders.

DURATION OF THE PROJECT: 1 Year. Employer:

Cognizant Technology Solutions

Project Title Estee Lauder Companies

Duration March 2016 – September 2016

Location New York City, NY, USA

Software Microsoft Office, ALM

Operating Systems Windows

Programming Languages Java

PROJECT DESCRIPTION:

Worked as a Business Analyst in the ELC Online teams. The Project objective was to enable content management in the websites launched across the globe. She was responsible for the Bobbi Brown cosmetics, Japan website. Her responsibilities included defining Business requirements to project team, getting the appropriate contents to display on the website including Articles, Videos, and Images. The main objective of the project was to launch the same experience that is present in the USA websites to the global market. CLIENT DESCRIPTION:

The Estée Lauder Companies Inc is an American manufacturer and marketer of prestige skincare, makeup, fragrance and hair care products. The company owns a diverse portfolio of brands, distributed internationally through retail channels and digital commerce, and has its headquarters in Midtown Manhattan, New York City. ROLES AND RESPONSIBILITIES:

1. Worked as a QA/Business Analyst who is responsible to collect the necessary details from the Lead BAs and draft the requirements in Excel spreadsheet which will later be sent to the Lead Analyst in customer office. 2. Performed the role of Business Analyst to understand the business requirements for Reengineering and as well generated test requirements.

3. Assisted with coordination of projects by ensuring clear ownership of tasks with appropriate deadlines. 4. Worked with internal QA team and external vendors to manage deadlines and defect triaging. 5. Was responsible for coordinating with the Client managers to get all the artifacts reviewed and ensure that the team is implementing all the feedback thereby delivering a quality product. 6. Worked with the Project managers and SME to gather change request details and was responsible for delivering features for the Bobbi Brown, Japan project. Coordinated the test data and test environment setup. DURATION OF THE PROJECT: 6 Months.

Employer: Cognizant Technology Solutions

Project Title Travelers Insurance

Duration May 2014 - March 2016

Location Hunt Valley, MD, USA

Software Microsoft Office, ALM, Rally

Operating Systems Windows

Programming Languages Java

PROJECT DESCRIPTION:

Worked as a Team Lead / BA in the Agile and Waterfall teams. The Project objective was to Quote and Issue CMP, Auto and Workers Compensation policies. Defining Business requirements to project team. The Small Commercial Business Project is the result of a comprehensive business strategy to drive profitable growth. This project is aimed at replacing the existing legacy systems that support the policy administration and underwriting process for the Small Commercial marketplace

CLIENT DESCRIPTION:

The Travelers Insurance Company is the second largest writer of U.S. commercial property casualty insurance and third largest writer of U.S personal insurance through independent agents. ROLES AND RESPONSIBILITIES:

1. Worked as a team lead for the program and involved in project level/ account level discussions with Client Directors / Senior directors, Project managers, IT team, BAs, UAT. 2. Assisted with coordination of projects by ensuring clear ownership of tasks with appropriate deadlines. 3. Worked with internal cross functional team and external vendors to manage meetings and Defect 4. Management.

5. Worked as Senior Business Analyst at Travelers to understand the business requirements for Reengineering and as well generated test requirements. Developed business requirements, worked with the Product Owner and SME to gather change request (CR) details and was responsible for delivering features and user stories for the Demand project.

6. Coordinated the test data and test environment setup and handed over the required test data / artifacts / mapping documents to offshore for System Test.

7. Production day validations in the Prod environment was performed with the other Client teams and played a key role in Signing off the Prod testing. DURATION OF THE PROJECT: 2 Years.

Department of Education – Rockville, MD Test Lead (Jul 2013 – Dec 2013)

Job Profile:

1. Setup QA process and test management tools.

2. Involve in SDLC and STLC cycle

3. Responsible for developing, executing and evaluating software test strategies and plans. Responsible for creation and maintenance of Regression and other testing artifacts. 4. Provide estimation for testing timelines, deadlines and work out schedules and ensure on-time task completion.

5. Document, track and report on testing activities including problems, defects, bugs and resolutions; provide a regular status on testing activities and outcomes. 6. Review the requirements, use cases, testing artifacts and knowledge documents prepared by the Business, developments teams and QA team respectively.

7. Direct interaction with the senior management from Client side, IT team and Business teams. Project Profile:

• Agile testing project in which the when Banner application data is updated all other connect systems gets updates using oracle manager

• Prepare test cases and execute them in test repository.

• Have adequate knowledge in all the trackers and metrics preparation in Organization level including Defect management activities.

• Develop and maintain test plans appropriate for an Agile software methodology environment. Rakuten LinkShare – New York, NY

(Nov 2012 – Mar 2013) Quality

Assurance Lead

Overview:

• Quality Assurance team lead and onsite coordinator for Link share applications with direct involvement with the senior manager and CIO.

• Worked on Agile module with stringent timelines and part of the core team to make the decisions on the projects and tickets that need to be delivered to the customers.

• Successfully delivered the multiple releases for the Linktranet application. Job Profile:

Responsible for developing, executing and evaluating software test strategies and plans. Responsible for creation and maintenance of all the testing artifacts. Involved in the SDLC and STLC lifecycle.

Provide estimation for testing timelines, deadlines and work out schedules and ensure on-time task completion.

Document, track and report on testing activities including problems, defects, bugs and resolutions; provide a regular status on testing activities and outcomes.

Review the requirements, use cases, testing artifacts and knowledge documents prepared by the Business, developments teams and QA team respectively.

Lead team members in testing activities, assign and monitor workloads, communicate the overall test plan.

Direct interaction with the Senior management from Client side, IT team and Business teams. Project Profile (in brief, details follow):

• Worked for Publisher dashboard / Linktranet projects for Agile testing in Client Server Architecture. Publisher dashboard is used by millions of Linkshare customers on a daily basis to perform different activities that include accepting/ terminating the advertisers, creating a new id/ password, applying for new advertisers, viewing the messages, managing the Myaccount and creating various reports.

• Linktranet is an internal application which consists of around 70 forms that are used for different purposes by the Linkshare employees to create and maintain the publishers and advertisers. The data flow involves batch processes that run in the background on a daily, weekly and monthly basis based on the requirement.

• Testing activities involved Estimations creation and presentation to the management and business teams, requirement analysis to note if the requirements can be completed within the specific period of time.

• Develop and implement a comprehensive end-to-end test plan. Work with the project management team to build a testing team.

• Worked on JIRA - a powerful and flexible project tracking tool for managing tasks across every team.

• Hands on experience in QTP with automated regression execution and SQL to validate the different UI screens in the application.

• Prepare test cases and execute them in Aptest test repository.

• Have adequate knowledge in all the trackers and metrics preparation in Organization level including Defect management activities.

• Develop and maintain test plans appropriate for an Agile software methodology environment. Project Publisher Dashboard/Linktranet

Client Rakuten LinkShare

Synopsis Rakuten LinkShare is a leading provider of full-service online marketing solutions specializing in the areas of Affiliate Marketing, Search Marketing, and Lead Generation. The projects mainly focused on registering new Publishers and Advertisers and maintain them.

Roles &

responsibiliti es

Agile Quality Assurance Lead :

Work with the Product owner and dev teams to understand the stories created and size them accordingly in the Backlog refinement meetings.

Attend Daily stand up, release planning and sprint planning, retrospective and Sprint demo.

Manage and mentor Onshore and Offshore team to ensure all the stories pulled in for a sprint are tested and updated in JIRA.

Review and present Test scenarios to the Business team and Dev team and get the approval.

Test Execution / Smoke test and pre- production checkouts during every release cycle.

Reporting any risks encountered during testing or defect analysis and the impact on the sprint timelines.

Report the subtask and integration / regression defects in JIRA and follow up on the fix. Analyze the impact of the fix on the remaining regression testing and the risks involved in pushing the changes to prod. Technology Agile, JIRA, Oracle, SQL Server

The Home Depot, Atlanta, GA

Project Lead (March 2011

– May 2012)

Achievements:

• Experience in leading a team with manual and regression modules. Onsite coordinator/Project Lead/ SME for merchandising projects.

• Received the quarterly ‘Smart’ award and was nominated by the engagement manager at onsite. Job Profile:

Responsible for developing, executing and evaluating software test strategies and plans. Responsible for creation and maintenance of all the testing artifacts.

Provide estimation for testing timelines, deadlines and work out schedules and ensure on-time task completion.

Worked on the Service-Oriented Architecture (SOA)-driven organizational framework using the Mozilla Poster. Develop and implement a comprehensive end-to-end test plan. Has knowledge on XML validation.

Involved in Manual and Regression Testing. Involved in the SDLC and STLC lifecycle. Worked on HP QC V 10.0

Guide the team by reviewing the artifacts and process to meet the deadline and manage the documents.

Direct interaction with the Senior management from Client side, IT team and Business teams.

Team Foundation System and Visual Studio Test tools. Project Profile:

• Perform web services testing – XML Validation using Poster, functional testing and regression testing on the applications that are used by the Home depot employees for managing reports, creating new SKUs, managing the different market level details.

• HP QC 10.0 was used for all the management of the artifacts and defects. Defect management is done using the QC and also the required reports are generated to show case to the management and business teams.

• Document, track and report on testing activities including problems, defects, bugs and resolutions; provide a regular status on testing activities and outcomes

• Document, manage and communicate any risks associated with the agreed test strategy and test plan to the clients/ users and all vendor partners.

• Agile as well as waterfall model was used based on the priority of the changes that needs to be in the production. Develop and maintain test plans appropriate for an Agile software methodology. Lead team members in testing activities, assign and monitor workloads, communicate the overall test plan.

Project Merchandising

Client The Home Depot

Synopsis Home Depot is a retail company based out of US. Our responsibility as software testers is to test the data flow between the front end and the back end. Testing activities include creating new vendors, SKUs and verifying the data flow between different systems. Also, E2E testing was performed. Roles &

responsibiliti es

Project Lead

Manage and mentor Onshore and Offshore team to ensure continuous integration and development testing.

Testing in an Agile-based project environment

Prepare Test Strategy and present it to the Client partners and IT partners.

Review and present Test scenarios to the Business team and Dev team and get the approval for the same before the execution or in parallel.

Test Execution / Smoke test and pre- production checkouts during every release cycle.

Status reporting on a daily basis to High level management and call out any risks encountered during testing or defect analysis and the impact on the testing timelines.

Defect reporting and tracking. Attend defect meeting and involvement in the discussion to make sure that the priority and criticality are set as expected.

Onsite – offshore coordination – Daily calls with offshore team and offshore leads to set the expectations and delegate the tasks.

Subject matter expertise in merchandising area.

Technology Quality Center, SQL Explorer, QTODBC, Oracle Allstate Insurance, Northbrook,

IL Test Lead (July 2006

– Feb 2011)

Overview:

• Received the “BRAVO award” four times in 16 months for strategic project releases from the clients as recognition for key contributions to the project.

• Experience in leading a team with manual, automation and regression modules consisting of 18 resources. Heading the manual and SOA testing team for the project which consists of 3-4 members.

• Onsite coordinator/Test Lead/SME for SOA project. Job Profile:

Worked on the Service-Oriented Architecture (SOA)-driven organizational framework using the Itko Lisa tool.

Responsible for developing, executing and evaluating software test strategies and plans. Responsible for creation and maintenance of all the testing artifacts.

Involved in Manual, SOA, Automation and Regression Testing. Involved in the SDLC and STLC lifecycle. Provide estimation for testing timelines, deadlines and work out schedules and ensure on-time task completion.

Worked on testing tools like Itko LISA, QTP. Main task for the ITKO LISA projects involved extensive testing of XML files that are extracted from the different system in the Insurance network. Has fair knowledge on XQuery functional programming language.

Working on Test management tools like QC. Hands-on experience on Visual studio. Worked on TD in the previous project.

Document, track and report on testing activities including problems, defects, bugs and resolutions; provide a regular status on testing activities and outcomes.

Assist in test execution to support other teams meet the deadlines. Project Profile:

Worked for AETNA Inc, one of the largest Health insurance companies in US. Testing activities involved Test planning, execution, reporting, and mentoring and client interaction in the requirement gathering phase.

Allstate Financial Technology is a life insurance company based out of US. Our responsibility as software testers is to test its websites which are used to create, submit and perform transactions on life insurance policies. Regression activity is performed before every build to ensure that the existing functionalities are working fine.

SOA testing for various kinds of projects.

Currently, involved in development of regression suite to test the SOA and to ensure that none of the existing functionalities are broken down. New functionalities are also added in every build.

Involved in all phases of Manual and SOA testing beginning from requirement gathering phase and planning, design, script preparation, script execution, delegation of tasks to team members and review work.

Worked on QTP and know the basic involved in testing using this tool.

Responsible for coordinating with Clients, developers and offshore teams.

Used Quality Center for all the projects.

Was involved in mentoring fresh members in the team and getting them on track with latest progress in the manual and SOA track.

Have adequate knowledge in all the trackers and metrics preparation in Organization level including Defect management.

Project SOA testing for Billing Projects

Client Allstate Distribution and Marketing.

Synopsis Allstate Technology is an insurance company based out of US. Our responsibility as software testers is to test the data flow between the front end and the back end. Testing activities involve create, submit and perform transactions on insurance policies. SOA testing is performed to verify the integrated systems and E2E flow. Roles &

responsibiliti es Test Lead

• Preparing and presenting the Test Strategy Document to the Client and incorporating the feedback and suggestions.

• Estimating the effort and resource allocation for the requirements gathered from Business and discuss with the Client and discuss the pain points involved.

• Review the Test cases and execution report, defect triaging and participate in the demo and provide continuous updates during the production and pre- production check outs.

• Coordinate with the Client partners and Project team for the Integration projects delivered.

• Follow complete life cycle for Testing (SDLC, STLC) and Defects (ALM)

• Onsite – Offshore Coordination

• Delegate the delivery responsibilities within the team both at offshore and onsite.

• Communicate Risk in Risk management calls and make sure to send the hourly / daily updates on the projects leaning off the track to help business partners understand the risk involved with the implementation of the new services as compared to the existing services.

Technology Quality Center, Itko LISA, SQL Server 2005/2008, Oracle DB using TOAD, IBM DB2

Project Manual testing of the GUI and SOA testing. Client Allstate Financial Technologies

Synopsis Allstate Financial Technology is a life insurance company based out of US. Our responsibility as software testers is to test its websites which are used to create, submit and perform transactions on life insurance

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