Global Procurement and Vendor Manager
Resume:
PERSONAL DATA
*.******.******@*****.***
EDUCATION
DEGREE INSTITUTION
• MBA
Specialty:
Marketing
CUM Laude
ISEADE
El Salvador
2003
• Bachelor's
degree in
Business
Administration
UCA
El Salvador
1998
• Diploma of
Marketing
Management
British Columbia
Institute of
Technology
BC, Canada
2008
TRAINING AND
COURSES
CORE COMPETENCIES / SKILLS
Spanish Native
English Advanced
French Basic
• Excellent analytical, problem-
solving and organizational skills
• Effective written and verbal
communications skills in
multicultural environment
• Strong negotiation, management
and decision-mking skills
• Strong leadership skills and
ability to develop strong
relationships with stakeholders
• Ability to determine the
approximate impact of each
issue quickly to prioritize further
work
• Results oriented and Internal
customer service focused
CLAUDIA CALLES
A Professional with a record of achievement and twenty years of domestic and international work experience in the areas of Procurement and Vendor management, Negotiations, Business Relations, Communications, Budgeting and Financial Analysis, and Customer Service Management A target driven person who can liaise successfully with National and International suppliers and internal and external clients at all levels of the organization and build lasting relationships with high standards of work ethics and values.
Participation in the
Gartner Summit
2014
Orlando, USA
ITIL Foundation
Certification
2015
El Salvador
RFP LAB
International
Computer
Negotiations, Inc.
(ICN)
2015
Boston, USA
Software, Contracts
and Negotiations Lab
ICN
2016
Chicago, USA
Strategic Sourcing
A.T. Kearney
2017 -2018
Bogotá,
Colombia
Successful
Negotiations
McKinsey & Company
2020
México City
LANGUAGES
RELEVANT WORK EXPERIENCE
Oct. 2019 – July 2020 Empresa: Interjet, Mexico City Global Procurement and Vendor Management Consultant
(Temporary Project)
• Create a Procurement Policy and Procedures establishing controls to ensure that the services and goods acquire are the result of transparent, objective, time and cost-effective decision making and risk management.
• Audit vendor invoices to ensure accurate billing, impose monetary to ensure invoices are paid within the timeframe stipulated in the contract.
• Implement best practices and processes for managing vendors
• Contribute to the purchasing team focused on driving value and mitigating risk in vendor contracts and relationships
• Partner with procurement, legal, accounting/taxes, and insurance teams to guarantee contracts deliver value while ensuring business flexibility and minimizing risk
• Train the IT Management Team to learn how to prepare a high-level RFP document and provide them with all formats including the whole RFP Package (RFP Documents and Annexes)
• Successfully negotiated the Company key technology contract of Virtual Private Network that resulted in reducing billing up to 50% over the term of the agreement which is approximately USD $6.8 M RELEVANT WORK EXPERIENCE
Ene. 2013 – Jun. 2018 AVIANCA Airlines, El Salvador Global IT Vendor Administrator
Purchases and Tenders, Negotiations, Contracts Management and Follow-up Vendor Evaluation Performance of Strategic Vendors for Avianca Holdings (Europe, North, Central and South America)
• Managed the entire procurement process with Strategic Vendors (Oracle, IBM, Microsoft, Lufthansa System, Amadeus, among others), including launching of requirements, Contract and Economic Negotiation and signature of final agreement (Multimillion-dollar Contracts), Complying with SOX Standards and Best Practices
• Managed contractual and Commercial documents, preparation and finalization of MSAs, SOWs, Contract amendments, and RFP documents
• Monitored performance of Strategic vendors through established governance structure that included monthly service level, contract change, issue management, and financial reviews, as well as quarterly executive meetings to ensure customer expectations are met or exceeded
• Managed strategic account relationships with senior management of supplier organizations, including a leadership role in cross functional and cross business unit sourcing teams as well as in negotiations effort with suppliers
• Developed and implemented vendor invoice review process improvements to validate charges that resulted in a savings of over USD$1M
• Successfully negotiated the Company Crew Planning System and The Company Loyalty System that resulted in a savings of USD $2M and USD$1.5M respectively, over the term of the agreement
Oct. 2009 – Dic. 2011 Empresa: MOSAIC, Vancouver, Canadá Liaison Officer
Serve as the main point of contact between Non-Profit Organizations (NGOs that provide services and manage the Immigration Programs) and The Government of Canada, through the organization of events and presentations to promote the different programs for Immigrants supported by the Government of Canada
• Developed strategic partnerships/alliances with other service providers, community organizations and British Columbia Member of Parliaments to organize community events
• Represented three different organizations Citizenship and Immigration Canada (CIC), The Ministry of Economic and Skills Development and the Consortium of Settlement Agencies by conducting presentations for newcomers during the ceremony where they receive the Confirmation of Permanent Residence
• Planned and coordinated events including the promotion, publicity, invitation of special guests
(Mayors of Vancouver, BC Members of Parliaments and BC Members of the Legislative Assembly), and others
• Participated as a member of the United Way committee in the annual fundraising campaign by creating and implementing the promotional strategy
• Kept informed of current resources, trends, needs, changes, and services gaps in the general community and in specific ethnic cultural minority communities in order to develop new initiatives/projects
2004 – 2006 Empresa: El Salvador TELECOM, El Salvador Business Relations and Customer Service Manager
Serve as a Single Point of Contact between El Salvador Telecom and the regulatory entities
(SIGET and DPC) as well as the other Telecommunications Companies, leading the administration and negotiation of interconnection contracts
• Represented the company within the Government Regulatory Body (SIGET) and the Customer Protection Department (DPC)
• Served as a company representative, liaison, and central point of contact, providing vital information, and solving commercial issues at all levels RELEVANT WORK EXPERIENCE
• Directed a 20-person customer service department including hiring, training, and managing of staff
• Managed the needs and requirements of high revenue commercial accounts through extensive follow-up procedures
• Directed and organized meetings with customer sales and quality departments to identify consumers’ needs
• Performed market research surveys amongst the client base to seek feedback on sales techniques, follow-up methods, maintaining Quality Assurance standards set for the company
• Planned, organized, and directed all customers service’s activities related to billing and collecting 2002 -2003 El Salvador TELECOM, El Salvador
Sales Manager of International Carrier
Develop and Implement the sales strategy for the international telecommunications carrier services
• Motivated 15-member staff to meet/exceed established sales goals and objectives by developing effective sales incentives
• Accomplished marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs
• Demonstrated commitment to building outstanding sales teams and working with colleagues to achieve bottom-line objectives
2000-2001 Empresa: El Salvador TELECOM, El Salvador Project Coordinator
Create and develop a new market strategy through the partnership with Construction Firms, Electric Distribution Companies, Cable TV Service Providers to obtain exclusivity in the services of Telecommunications for the new construction projects
• Led strategies for development of new internet and carrier market segments
• Analyzed the financial feasibility of new projects and presented them to the company’s president Coordinated and implemented new projects
• Negotiated prices and delivery time of telecommunications equipment and materials with suppliers
1998- 1999 Empresa: Americatel, El Salvador
Sales Representative
Manage Corporate Clients and generate sales
• Developed commercial relations with the primary customers of the company
• Generated repeat business through successful client follow-up REFERENCES
Available upon request
VOLUNTEER EXPERIENCE
2016 – currently NGO with Headquarters in Germany- Internations Ambassador of Internations El Salvador – www.internations.org
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