Customer Care Manager

CV of Margie M. Aguilera Page * of *

Career Objective:

An enthusiastic professional seeking a challenging position to enhance further my work experience, utilize my managing abilities, teaching and computer skills and be able to contribute to the development and growth of the company.

Summary Profile:

Hard-working, creative, highly organized and self-motivated person that can work independently with 14 years relevant experience in handling Administrative multi-task.

16 years in teaching profession with TESOL and TEYL Certification, 8 years handling customer care and services with 6 years Managerial position for general office administration with HR functions.

Expert in Yardi and Maximo Operations for Property Management and Facilities Maintenance.

Fully Competent in MS Office Package Application (Word, Excel, Power Point, and Access), Outlook and very proficient with automated financial software and customized software for office use including SAP, ERP, KPI and ZOHO software.

Very fluent in English (oral and written) and basic Arabic speaking.

Has a strong background in obtaining ISO certificate in any aspects, arranging company’s trade license, office set-up, organizing events and workshops, visa and travel arrangement.

Very professional in dealing with work pressure, project demands or any work problems.

Awarded “Best Employee” for the month of March 2011 and May 2012 by Khidmah LLC.

Holder of valid UAE and Philippines driving license. WORK EXPERIENCES:

Currently working from home as an online English Teacher for Chinese and Japanese students.

(February 2020 till Present)

Customer Care Manager (CSM) May 2019 – October 2019 Unlimited Network of Opportunities (UNO) (Networking Company) Panay Avenue, Philippine

Duties and Responsibilities:

Manages day to day activities of Customer Care Department including the international affiliate offices.

Ensures that CSR Department is functioning effectively with up to date equipment (if necessary).

Trains and handle CSR in responding professionally with the different types of complaints, feedback about company’s services and comments about the products in any social media platform.

Attends weekly meetings with the top Management and report all important matters that require immediate action by the Owner or Board of Directors.

Prepares weekly and monthly reports and recommendations for service improvement including other strategic way to increase staff productivity and improve Customer Care Services.

Ensures that Company’s Code of Ethics are observed by all Distributors and staff under.

Ensures that all concerns of the Customers and staff under are being resolved immediately and accordingly.

Performs other related managerial works and collaborate with the Management team to ensure smooth business operations

Educational Consultant (Freelancer) November 2018 –May 2019 Constant Knowledge – Philippines (Education and Training Industry) HQ - Dracut, Massachusetts, USA

MARGIE MACABINQUIL AGUILERA

Contact No. +63-945*******

E-mail : adil9u@r.postjobfree.com or

adil9u@r.postjobfree.com

Skype ID : margie.m80

CV of Margie M. Aguilera Page 2 of 5

Duties and Responsibilities:

Responsible in promoting and marketing Constant Knowledge services to the different schools in Philippines including preparations of brochures and promotional materials.

Recruits and assist students in meeting the requirements of US Universities including visa preparations.

Coordinate school activities being held in Philippines to CK with regard to students’ career fair including designed program for a successful IELTS exam.

Submits all required reports needed by HQ for students’ appraisal and evaluation for scholarship.

Attends weekly meetings with the Management team for all updates, report challenges and propose recommendations.

Perform all other related duties in establishing CK office in the Philippines. Office/Admin Manager August 2016 to Feb. 2018

GIZ (German International Cooperation) (Federal Enterprise) Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH International Humanitarian City, Dubai, UAE

Duties and Responsibilities:

Ensure that office being set-up in Dubai branch for GIZ-Afghanistan project functioning effectively and all its standard procedures are aligned to the HQ in Germany.

Responsible in coordinating all important activities of Dubai office to the HQ in Germany.

Responsible in arranging all travels, visa and accommodations of GIZ International staff, Experts and Consultants.

Ensure that all procedure set-ups in the office, safety and security protocols under UN standard are being adhered to by all GIZ employees once they are in IHC (International Humanitarian Center).

Manages all filling system, proper templates and forms for project documentation accordingly to GIZ procedure.

Manages all expenditures, procurement and logistic system in the office.

Manages all contracts for office lease, suppliers, IT/communication services, hotels and transportation.

Attends meetings, events and workshops required by IHC and GIZ management.

Prepares all financial reports, correspondences, programs for workshops and minutes of meetings.

Performs other administrative support, submits proposal/recommendations for office system improvement. Office Administrator July 2013 to July 2016

Morganti Group Inc.FM Dept, AUH, UAE (Project and Asset Management) Project: Ministry of Presidential Affair (MOPA-AUH) Duties and Responsibilities:

Provides general office administration and coordination to ensure that standard office procedures are maintained in an effective, up to date and accurate manner.

Ensure that work maintenance request and work standard procedure are being followed and delivered in timely manner.

Ensure compliance with MOPA safety system, confidentially and security procedure.

Ensure that professional image of the company and good working relationship with the team, contractors, workers and clients are excellently maintained.

Monitor staff attendance and compliance with office procedure that rules and policies are being adhered to.

Act as a coordinator and contact person for any related admin jobs in Mussafa Office and Al Mushrif Palace.

Responsible in encoding all daily job reports of MEP and Civil works using maximo system.

Ensure that environmental, health and safety standard procedures are being administered.

Maintains and updates database of all correspondences, contact list, projects and invoices.

Coordinates all quotations, LPOs and invoices received from Contractors to respective departments.

Coordinates PPM schedule, as-built drawings and asset list updates from the Contractor.

Prepares maintenance contract, covering letter, correspondences and minutes of meetings as per instructions.

Prepares monthly reports for Al Mushrif Palace MEP Prepares office supplies, requisition, safety kit and inventories.

Maintains office records and filling system accurately.

Assist team members with leave request, sick leave, pay slip request, expense claims, visa and medical renewal, government ID renewal and gate passes.

CV of Margie M. Aguilera Page 3 of 5

Performs other general related administrative jobs (telephone, scanning, copying, printing, faxing, emailing, documentation, attending meetings, arranging office orders and cleaning, prepare signage, site visitation assistance, etc.)

Front Desk - Site Team Leader June’09 - May 2013

Property Management Division (Real Estate Company) Khidmah LLC, Abu Dhabi.UAE

Project: Aldar and Sorouh Properties

Duties and Responsibilities:

Responsible in managing Community Center (Clubhouse) daily operations including supervision to other Community Center staff to ensure that quality services and excellent customer care are well-maintained at all times.

Responsible in organizing and facilitating all Community Center events, monthly programs and activities.

Coordinates all property maintenance issues, property contracts, and security and safety concerns of the Community to the right department.

Provides leasing assistance for all walk-in Clients and other existing Clients for any property queries.

Handle petty cash, Clubhouses income & Khadamati collections.

Maintains electronic records of residents’ ledger information through YARDI operations.

Responsible in keeping proper records of all Community Center business transactions, activities and supplies.

Prepares service contract agreement for different Clubhouse service providers and responsible in marketing their services to the Community.

Prepares correspondences and memos to ensure smooth operations of the Community Center including incident report.

Prepares weekly & monthly report with regards to the conditions & status of the property assigned including revenues.

Support Property Manager & Health Club Supervisor in the overall operations of assigned property.

Perform other administrative jobs if needed.

Administration Assistant May 2007 - February 2009

Cum Personal Secretary (Construction & Engineering Industry) Al Masaood Bergum LLC

Abu Dhabi, UAE

Duties and Responsibilities:

Provides a full range of professional and highly confidential administrative support to Group of Managers.

Arrange Managers calendars, events and presentations, coordinates international and domestic travel arrangements including detailed itineraries and planning.

Review mails and determines relative importance of correspondences, calls and visitors and handles appropriately.

Coordinates and ensures the smooth flow of information, providing follow-up to completion of assigned work.

Handles petty cash and expenses report of Specific Manager and other office expenses.

Coordinates records of staff visa application, annual leave, air ticket, salary leave, final settlement and other benefits submits to head office in Jebel Ali.

Prepares business letters/ official correspondences, memos as requested.

Maintains & updates electronic file of production orders, invoices, sales report and monitor accounts status of Abu Dhabi jobs.

Keeps record of video conference meeting schedule, business contacts/directories for Specific Manager.

Coordinates with transport dept. regarding vehicles availability for mobilization of urgent documents, tenders, materials/drawings submittal and workers to the site.

Performs other related administration tasks if required. Classroom Teacher/Coordinator June 1991 - March 2007 Grade School Department (Education/School Set-up)

Claret School of Quezon City

UP Village, Diliman, Q.C, Philippines

CV of Margie M. Aguilera Page 4 of 5

Duties and Responsibilities:

Formulates syllabi, lesson plans, working plans, students’ activities and psychological examinations of subject being taught.

Implements the modules and syllabi through teaching and training competency.

Molding students to acquire good moral values and develop them according to the school’ standard, objectives, mission and vision.

Coordinates with other teachers regarding students’ academic performances, behavior inside and outside classroom premises and make necessary evaluation/reports for school records and references.

Confers to parents about students’ academic progress and difficulties and make referrals to the Guidance Counselor.

Spots slow-learners and formulate remedial program for them.

Handles confidential record of Students personal profile, family background and life status or condition.

Provides recommendations to improve learning process like prescription of textbook and references for students and faculty use.

Attends all required in-service training programs, faculty meetings, seminars and workshops to improve leadership and teaching competency.

Prepares and submits all required academic reports to the School Administrators.

Supports and comply with all school programs, policies and regulations.

(While on year leave)

Receptionist cum Secretary May 1995 - June 1996

Dalma Center/Residence (Hotel Industry)

P.O Box 45320, Abu Dhabi, UAE

Duties and Responsibilities:

Maintains an inventory of vacancies, reservations of room assignments

Greet & registers arriving guests and assign rooms accordingly.

Handles switchboard telephone operations (answers enquiries regarding hotel services, facilities and functions).

Compiles, updates and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

Safekeeping records of guests’ passport, visa, and other important travel documents.

Prepares business letter/correspondences for clients/guest.

Attends to Manager’s request follow-up guests and arranges meeting with clients.

Performs day-to-day secretarial and other administrative activities. HR Assistant cum Secretary October 1989 - April 1991 Cord Chemicals, Inc. (Chemical Industry)

Mandaluyong, Metro Manila, Philippines

Duties and Responsibilities:

Assist Personnel Manager in hiring new Employees for required position.

(Conduct interviews, selection and orientations for newly hired employees.

Records daily attendance of employees and submit to Accounts Dept.

Prepares appraisal report and submit it to the Personnel Manager.

Keep records on promotions and other documents pertaining to employees file.

Types and submit recommendations of employee to the General Manager

Maintains and update staff list directories and job description records.

Assist/arrange seminars and in-house service trainings/workshops to improve Personnel efficiency.

Perform other required secretarial jobs.

PERSONAL INFORMATION:

Nationality Filipino

Place of birth Quezon City, Philippines

Religion Roman Catholic

UAE Driving License No. 2024728

Expiration 7 Sept 2021

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EDUCATIONAL QUALIFICATIONS:

Masters Course Units in Education, Supervision and Management Ateneo De Manila, Quezon City

Katipunan Road, Philippines

College Bachelor of Science Major in Psychology

St. Paul University, Philippines

1989 Graduate with Awards

High School Graduated with Honors

CHARATER REFERENCE: Available upon request

Margie M. Aguilera

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