Phone No: 959-***-****

Email: adil7z@r.postjobfree.com

Personal Information:

Date of birth: 21-01-1991

Marital status: Married

Sex: Female

Nationality: Indian

Passport No: T8827615

Languages known:

English, Tamil, French

Education

M.A FRENCH (Translation & Interpretation)

Pondicherry University, India

2012-2014

First class

B.A French

Bharathidasan Govt. College for Women, India

2009-2012

First class

Software Skills:

Basic Linux, Python, SQL, Excel, Outlook, PowerPoint, Basic InDesign

Soft Skills:

Clear Communication

Interpersonal Skills

Adaptability/Flexibility

Problem Solving

Teamwork

Time Management

Interact with a Wide Range of Customers and Technical Issues.

Active Listening.

Troubleshooting.

Tools:

Putty, HP BSM, WLM, TOAD, Ink space, Global Protect, Dropbox, Postman,

Communication/Collaborative tools:

SLACK, Proof hub, Skype, Lync, 8*8virtual office, WebEx, Zoom, Team viewer

CRM (Ticketing Tool)

Omni tracker client, Service-now, Salesforce, Zendesk, Jira

Area of Interest

Bilingual Translation, Proof Reading, Surfing internet

SANTHIYA DEVI

CAREER OBJECTIVE

Highly-ethical, qualified Non-Profit Professional armed with extensive experience and ability to succeed in challenging, high-pressure, deadline-driven environments and will be long-term sustainable candidate.

CAREER EXPERIENCES

ENLIGHTED ENERGY SYSTEMS PVT LTD, CHENNAI, INDIA (SIEMENS) - FRENCH TECHNICAL SUPPORT ENGINEER

(June 2018 – August 2019)

Support Global customers and primarily handling French, US & Asia pacific.

Day to day job includes Remote support, product/Firmware upgrades, Database migration, DB merge, Software upgrades, Internal report Generation, Proactive monitoring of our Applications and systems, coordination with firmware, product, Engineering, QA teams, scheduling appointments, etc.

Provide post-sales support to Geo and Channel partners and assist the Field technicians/ facility management staff in installation or upgrading hardware/ software devices.

Handled and processed the warranty claims, from reviewing the request until the customer receives the replacement product.

Coordinated with internal teams and external vendors to get information about the processing plans to resolve a customer issue.

Periodically create SOP’s and update it on our knowledge base systems for all our team to access.

Translated and prepared French documents to assist our French customers and partners.

Assisted our presales team with the POC setup of our Enlighted products and cloud applications.

COGNIZANT TECHNOLOGY SOLUTIONSCTS) - SENIOR SYSTEM EXECUTIVE (August 2014 – April 2017)

PROJECT HANDLED

Hudson Bay company (Service desk Analyst)

Miller Coors User (User Admin)

Anthem (Corp App IT Support)

Roles and Responsibilities of my previous company projects

Handled a wide range of technical issues and client escalations via phone/e-mail promptly and resolved the issues effectively

Password reset and ID unlock done to a customer.

Handled access provisioning in AD.

Create user mailbox, shared mailbox, distribution list, contacts, and WebEx account

Provide users access to Linux, UNIX and Solaris box, Mainframe, and Cicsp

Monitored more than 54 applications available through the HP BSM monitoring Tool.

Created priority ticket/ change ticket and set blackout, coordinating with the TOC and business counterparts in resolving the issue. Sending out a service disruption mail when there is any outage/ maintenance,

Generated Internal reports weekly.

Co-ordinated and monitored the Patching/upgrade of the applications.

FRENCH COURSES:

Attended A1, A2 & B1 COURSES FOR FRENCH MINISTRY NATIONAL EDUCATION at ALLIANCE FRANÇAISE de PONDICHERRY(UT), INDIA.

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