Software Developer Support

Professional Summary:

I have extensive experience as an IT Technical Support and have a strong analytical and hardware/software background as well as the ability to work well without supervision or with different teams. Always excited to learn new technology and open to a job change.

Linkedin Profile: https://www.linkedin.com/in/henry-reyes-a16aa621/ Experience:

Customer Engineer II-for Macys

NCR –Houston, TX

May 2019 –October 2020

Providing IT Support (maintain, install, resolve, and configure) of:

• All retail-related devices (POS and handhelds) and Fulfillment equipment

• Local Area Network (Catalyst and Meraki), Switches, Routers, and Access Points

• Telephone (Avaya and VOIP), cabling, and configuration

• Windows 10 computers and servers, IOS, and Androids devices

• Office 365, Teams, and Zoom meetings, and corporate applications

• Network Printers (Lexmark and HP) and all IT-related installation projects. Technical Support Analyst (Remote and onsite)

Macy’s Systems and Technology 5000 Willowbrook Mall, Houston, TX Apr 2015 – April 2019

• Installed, configured, and reimage Windows Computers (Desktops, Laptops, and Tablets), Retail POS, configured iPhone OS, and Android phones to Airwatch

• Local and Wide Area Network connectivity, Telephones, and, Access Points.

• Office 365, corporate applications and, Microsoft Teams support

• Technical Writing -User’s manual and knowledge-based technical documentation

• Spearheaded several projects such as Cisco Network Switch upgrade (Catalyst to Meraki), Dell Server, POS and Access Point upgrades, Firewall, Fulfillment equipment, and Digital Signage installs.

• Utilized Service Now tool to track tickets such as hardware repairs, installing software, and hardware, and cabling requests, then collated reports in Excel about the status and SLAs.

• Created reports using Excel on project status, logistics, and others as requested by my manager.

• SharePoint support for Team sites and corporate applications

• Assigned users and computers to proper groups and, access issue in the Active Directory

Sr. Field Support Professional

Macy’s Systems and Technology (Field Services)

Sep 2012 – Apr 2015

Provided onsite and offsite support of:

• Point of Sale workstations, PC and mobile handhelds, tablets, and smartphones

• Network related issues, corporate applications, Windows OS, Outlook emails, MS Office, printers, and smartphones.

• Ethernet and analog telephony cabling and IP Cameras

• All IT installation/deployment projects such as network printers and switches

• EMAC (Electronic Move Add & Change) requests through Floor plans (using Design Review) and surveys.

Skills:

• Remote Desktop Assistance

• POS (NCR) hardware/software

• Local and Wide Area Networking

• Voice technology (Avaya PBX, Cisco IP

Phones and Vertical/Spectralink)

• Technical Writing and Documentation

• Office 365

• Cisco Meraki and Catalyst network

switch installation and administration

• Network printer installation and

management, MFDs (Lexmark/HP)

• Service Now (Service Management)

• Experienced with Active Directory

• Excel power user with charting skill,

Pivot Tables, Lookups, and Formulas

• Project planning and implementation

• Network Asset Management

• Hands-on experience in Visio, Design

Review and Photoshop

• Knowledge of VPN, DHCP, TCP/IP Citrix,

and HyperV

• Experienced in VB, SQL, Crystal Report,

and RPG/400

• IP Security Camera and Audiovisual

equipment installation and support

• Smart Phones and Tablets Support

(Apple OS/IOS and Android)

• Familiarity with SCCM

• Digital Signage implementation

• Windows Server Administration

• Knowledge of Linux and VBScript

• Zoom and Microsoft Teams support

• Knowledge of Akkadian for VOIP

• Familiarity with SolarWinds

Henry Delos Reyes

IT Support Specialist

Email Address: adil7m@r.postjobfree.com

Field Support Professional II

Macy's Systems and Technology (Field Services)

May 2008 – Sept 2012

Provided support of:

• POS workstations (NCR) that also includes OS reimaging, break/fix of its peripherals, software installation upgrade, and installation.

• LAN and Telephony (Avaya and Cisco), setup, cabling, and configuration

• Installation, maintenance, and repairs of PC Desktop as well as, laptops, mobile hardware, network printers, Lookup terminals, Access Points, servers, and network-related equipment.

Computer Technician Self-Employed

Mar 2006 – Apr 2008

Worked as a free-lance computer technician doing troubleshooting and repair on a variety of computer issues, installing and configuring a wireless router, LAN cabling, assembled gaming computers to customers specification and installed CCTV camera, audiovisual equipment to both residential and commercial customers.

Contractual Software Developer

Software Laboratories, Makati, Philippines

May 2003 – Feb 2006

Developed several business applications such as Payroll, General Ledger, Billing Systems, School registration system, Inventory, and Farming System using Visual Basic as the interface, SQL, and Access as a repository, and Crystal Report as the reporting tool. I did the design, coding, implementation, preparation of training manual, and support of a number of the developed applications. I also participated in the coding of an Insurance application using RPG/400 I was also tasked to support users on the first 6 months of the application’s execution. Education:

Colegio De San Agustin -Philippines

B.S. in Computer Science

Attended: 1999 – 2003

Colegio De San Agustin, Philippines

Bachelor of Science in Mechanical

Engineering

Attended: 1990 – 1995

International Electronics and Technical

Institute, Inc., Bacolod City, Philippines

Diploma in Electronics Technology

Attended: 1989-1990

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