admin/personal assistant
Resume:
Cape Town, Western Cape ****
adikz3@r.postjobfree.com
CURRICULUM VITAE OF LUTFIYAH TITO ID: 980********** OBJECTIVE Independent admin assistant possessing excellent command of English and Afrikaans and has exceptional business writing skills. Manages client calls, performs data entry and provides general and clerical support. Committed to building a loyal client base and delivering customer service and administrative excellence including clerical support and public interaction ultimately aiming to improve overall efficiency of any organization. SKILLS &
ABILITIES
Record keeping
Paperwork drafting
Appointment setting
Bookkeeping
Scheduling & calendar management
Customer relations/communications
Office management
Business correspondence
Data entry
Employee timesheet processing
Filing and data archiving
Business administration
Multi-line phone proficiency
COMPUTER SKILLS
Microsoft Excel
Microsoft Word
Microsoft Publisher
Microsoft Outlook
Microsoft Power Point
EXPERIENCE ADMIN/PERSONAL ASSISTANT
BEETLE 2, CAPE TOWN, WESTERN CAPE
January 2017 – March 2020
Performed routine clerical tasks by scanning, filing and copying documents.
Calculated hours and submitted payroll to ensure timely distribution of funds for three person team.
Built and maintained excellent customer relationships through timely responses to queries always going above and beyond to accommodate unusual requests.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to owner
Keeping record of income and expenses / Data capturing
Created and updated physical records and digital files to maintain current, accurate and relative documentation.
Communicated with customers via phone and email to confirm times and dates
Managed paper and electronic filing systems by sorting various documents, taking messages and managing incoming and outgoing mail alongside coordination of calendars
Created and maintained detailed administrative processes and procedures to drive efficiency
ADMIN ASSISTANT (MATERNITY TEMP )
ABM HOLDINGS, CAPE TOWN, WESTERN CAPE
June 2014 – December 2014
Used PASTEL to manage accounts payable and accounts receivable
Transferred and directed phone calls, guests and mail to correct staff members.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Assisted co-workers and staff members with special tasks on daily basis.
Answered telephone calls to field inquiries/queries from clients, vendors and various other callers seeking information.
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
EDUCATION ELSIES RIVER HIGH ( 2011 – 2012 )
HIGHEST GRADE : 9
NORTHLINK COLLEGE ( 2014 – 2015 )
HIGHEST LEVEL : 2 ( GRADE 10 )
WCED ( JULY 2019 )
GRADE ACHIEVED : GRADE 12 ( MATRIC )
CERTIFICATIONS
ALISON
Fundamentals of business law
Introduction to contract law
Customer service training
Diploma in legal studies
Diploma in journalism
Business ethics
ELC
Customer service
Project management
Internet marketing
Human resource management
Business management
Administrative skills
OPENCOURSEWARE
Business ethics
ABSA
Money skills
People skills
Entrepreneurial skills
REFERENCES ZULFAH INGLIS – JUNIOR ACCOUNTANT
ABM HOLDINGS
FAROUK TITO - OWNER
BEETLE2
MR D.SMITH – PROGRAMME HEAD
NORTHLINK COLLEGE
MR L.R BRYDON - PRINCIPAL
ELSIES RIVER HIGH
CERTIFICATE REFERENCE
Alison.com
eLearningCollege.com
School of business trade – OpenCourseWare
ABSA
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