SHOBA RAMNATH

DURBAN, SOUTH AFRICA

+277*-***-****; adiko6@r.postjobfree.com

Professional Summary:

Top performing, innovative, and result-oriented Head of Insurance with a broad knowledge of corporate risk management functions, the insurance marketplace, negotiation, budgeting, financial risk, business planning, and claims. Responsible for understanding and evaluating insurance policies, assessing risks, compiling underwriting information, and placing appropriate insurance products and vendors. Professionally investigate claims against insurance and other organizations for personal, casualty, and property loss/damages. Inspects, scopes, approves and adjusts estimates of damage, as well as determines loss amounts. Flexible interpersonal styles; able to utilize strategic methods in evaluating, negotiating, and settling assigned claims and tasks. Assists with the Company’s annual Risk Assessment Program, providing input on process and elements within the role (e.g., business continuity, insurable and hazard risks, etc.). Prepares and manages the Company’s risk management and insurance budget. Provides guidance and responds to inquiries regarding details of the Company’s insurance program.

PROFESSIONAL QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES:

• Carried out an organization's business processes, identifying operational, financial and compliance risks, recognizing control weaknesses, and supplying recommendations to management to mitigate the associated risks and to add value to the organization's processes.

• Ensures the preparation, maintenance, and recording of all documents and data relating to underwriting process and policy documents in a systematic manner adhering to requisite legal formalities and internal policies.

• Identify strategic risks and opportunities surfaced by the plan, especially those across organizational boundaries; recommend how to mitigate risks and capture opportunities.

• Identify, develop new approaches, and lead the implementation of changes to ensure continuous improvement of the strategic plan and the annual strategic planning process.

• Dexterity in carrying out investigation, evaluation, estimating and negotiating complex claims. Involves actively in policy interpretation, coverage identification, exposure analysis and related claims processing procedures/system. EXPERTISE:

• Financial Planning & Analysis • Contract Negotiations • Financial Reporting

• Claims Processing • Claims Policy & Procedures • Conflict Resolution

• Business Planning • Sales Management • Risk Management

• Budget Counseling & Management • Audit and Compliance • Credit & Income Analysis

• Lending & Underwriting • Strategic Planning • Team Leadership & Development

• Budget Development • Process Improvement • Communications WORK EXPERIENCE:

September 2019 - Current SHOMAY & ASSOCIATES (PTY) LTD DIRECTOR (OWNER)

DUTIES: Operations Management, Staff Supervision and running of insurance brokerage December 2017 - August 2018 GLOBAL INSURANCE AGENCY DIRECTOR (PARTNERSHIP)

DUTIES: Operations Management, Staff Supervision and running of insurance brokerage December 2009 – November 2017 COMPENDIUM INSURANCE GROUP SENIOR DOMESTIC & COMMERCIAL CLAIMS & UNDERWRITING HANDLER DUTIES: Full claims and underwriting function – processing of monthly & annual renewals, raising of debit notes, quoting on existing database, endorsements, negotiating cover & rates with Insurers, loading new policies, up-selling, retention of business, processing all endorsements on system, providing excellent service, attending to returned debits, credit control. CLAIMS: Registering of new domestic, commercial and corporate claims, the appointment of assessors, negotiating with suppliers & dealers to reduce claim costs, settlement of claims. Updating clients on the progress of claims. Mentoring, assisting and training junior staff.

REFERENCE: CHANTELLE JONES – 031-******* / 082-***-**** February 2008 – September 2009 ROSHAN SINGH & ASSOCIATES DOMESTIC/COMMERCIAL/CORPORATE CLAIMS HANDLER & UNDERWRITER DUTIES: CLAIMS & UNDERWRITING SUPERVISOR

REFERENCE: ANUSHA/ROSHAN SINGH – 031-******* / 082-***-**** January 2007 – November 2007 LEADING EDGE INSURANCE BROKERS PERSONAL LINES TEAM LEADER (UNDERWRITING & CLAIMS) DUTIES: Management of Underwriting & Claims Department – renewal presentations – reports & closings – management of staff – decision making on risks

REFERENCE: PERSONAL REASONS

November 2001 – December 2006 GLENRAND MIB

INTERNAL BROKER / SUPERVISOR

DUTIES: Full underwriting function - TM BROKERS – Handling the Tongaat Hulett account. Processing of monthly & annual renewals, raising of debit notes, quoting on an existing database, endorsements, negotiating cover & rates with Insurers, loading new policies, up-selling, retention of business, processing all endorsements on the system, providing excellent service, attending to returned debits, credit control. REFERENCE: JENNIFER MUDALI – 031-***-****

December 2000 – October 2001 ROD JOUBERT BROKERS

DOMESTIC CLAIMS & UNDERWRITING

DUTIES: Full claims and underwriting function

REFERENCE: SEEMA SINGH – 082-***-****

EDUCATION:

INSTITUTE: LADYSMITH SECONDARY SCHOOL

COURSE: MATRIC – 1997

INSTITUTE: PC TRAINING & BUSINESS COLLEGE

COURSE: 1 YEAR DIPLOMA – INFORMATION TECHNOLOGY – 1998 INSTITUTE: DAMELIN INSURANCE (INSETA)

COURSE: FAIS 1 – 6 (108 CREDITS)

INSTITUTE: TERRY ZIETSMAN

COURSE: TIME & BUSINESS MANAGEMENT

INSTITUTE: MOONSTONE

COURSE: RE 1 & RE 5

INSTITUTE: INVESTOR CAMPUS (INSETA)

COURSE: NQF 4

INSTITUTE: MILPARK

COURSE: NQF 5 – HIGHER CERTIFICATE IN SHORT TERM INSURANCE TECHNICAL SKILLS:

MS Office / Windows - Flexi Broker System – Persetal& JDE Systems – Serbex& BCS – Genasys – Tial REFERENCES:

Available upon request.

Contact this candidate