Customer Office

Professional Profile

A customer services personnel with key competencies in Customer Management, Experience and overall Retention with career experience Spanning E-Commerce and Financial Sector.

Key Competencies Includes Customer Intelligence, Customer Engagement and Retention Strategies, problem solving skills, teamwork, Experience, Customer & Backend Support.

Keen on continuous career advancement where earned skills (Customer Experience and Management) can impact the organizational efficiency and bottom-line.

Professional Forte

Professional Certifications

oCustomer Intelligence

oPeople Management

oTime management

oCustomer Retention

oTeamwork

oInformation Processing

oProblem-solving

Customer Relationship Management and Engagement In-view

oAlison

Project Management Professional Nov 2016

Employment Summary

WEMA BANK, - LAGOS, NIGERIA www.wemabank.com

Customer Solution Analyst (Oct 2018 - Till Date).

Key Achievements and Responsibilities;

●Averaged 80 customer interactions per shift with at least 70 percent resolution rate

●Increase product sales, and customer loyalty by maintaining good client relationship leading to the retention of 80 percent of customers in direct interaction

●Receiving, managing, and resolution of customer complaints using appropriate software

●Identification and escalation of customer complaints for resolution

●Documentation of customer interaction according to standard operating procedures

●Up-selling and cross-selling products and services to customers

●Logging complaints on appropriate arbitration platforms for resolution of customer complaints.

●Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.

EAZY HIRE NIGERIA, - LAGOS, NIGERIA eazyhire.com.ng

Operations Analyst (Mar 2017- Sep 2018).

Key Achievements and Responsibilities;

●Prepare documentation to serve as reference for customers

●Provide first level customer support.

●Maintain partners records and justify transactions.

●Ensure confirmations are received when due and are filed correctly to aid easy retrieval.

●Provide first level management support

●Conduct monthly reconciliation organization’s financial record.

Office of the Auditor General, Ebonyi State Government http://www.ebonyistate.gov.ng/

Junior Auditor – NYSC (Apr 2016-May 2017)

Key Responsibilities and Achievements;

●Interacting with clients to ensure proper flow of information from clients to audit team.

●Analysed and reconciled accounts for different governmental organization.

●Prepared financial reports for internal control.

●Providing presentation and suggestion to clients on their financial status.

●Verified audit reporting issues and conducted audition of specific tasks.

●Handled other essential tasks under the supervision of the Senior Auditor.

Education

Wisconsin University, Accra, Ghana 2015

oBA in Business Studies (Specialization in Accounting).

Golden Step Secondary School, Satellite Town, Lagos. 2009

West African Senior School Certificate (WAEC)

Key IT Skills

Microsoft Office Suite

oWord, Excel, PowerPoint, Outlook,

Operating Systems

oWindows 2000, XP, Vista, Windows 7, 8 & 10

Customer Service Management and Experience tools

oMicrosoft dynamics/CRM

oCall and Ticketing Systems(CSMS)

oFinacle statmenent.

oTranwall, Jira, Nibbs, etc.

Reference

oOn Request.

Contact this candidate