SUMMARY

SKILLS

STANISLAUS RITOK

*** ** ****** **, ********, TX 76028 H: 682-***-**** adikgv@r.postjobfree.com Production Manager with comprehensive management and logistics experience and the capability to thrive dynamically changing environments. Dedicated Cable Technician knowledgeable about connecting, disconnecting and altering service for customers. Able to work with minimal direction to complete jobs in an efficient and accurate manner. Seeking to bring six years of experience to a challenging new position with a growing team.

Cell Phone Technician dedicated to completing exceptional work on all brands of cellular devices. Enthusiastic, analytical and industrious with solid background of success in promoting customer satisfaction and meeting productivity goals. Excellent troubleshooting and organizational abilities.

Cell Phone Technician effective evaluating device problems and performing repairs quickly to keep service queues down. Trained in servicing phones made by Apple and Samsung manufacturers. Quick learner with superior work ethic. Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.

Relationship selling

Results-oriented

Reading comprehension skills

Team player mentality

Listening skills

Reliable and punctual

Retail merchandising expertise

Hardware diagnosis

Troubleshooting proficiency

Customer support needs

assessment

Hardware upgrades

Physical education instruction

Laptop, Tablet and Cellphone

hardware Troubleshooting

Facility security

Supply ordering

Relationship development

Technical assistance

Product identification

Issues resolution

Positive learning process

Equipment maintenance and

repair

Hiring and training

Team building and development

Lean manufacturing principles

Cost control improvements

Packaging and sanitation

Employee development

Purchasing and planning

Goal setting

Operations management

Troubleshooting expertise

Calm under pressure

Malfunction analysis

Software upgrades

Maintenance proficiency

Testing

Technical help desk experience

Maintenance planning

Team building

Health and safety compliance

Continuous improvement

processes

EXPERIENCE

01/2019 to 05/2019 Production Manager

Iakwe Exports Majuro, MH

Inspected finished products for quality and adherence to customer specifications

Planned and delegated work to meet planned project and production goals

Maintained and enforced safe and clean working environment at all times Established and adjusted work procedures to meet production schedules Coached employees in developing and achieving individual performance goals

10/2012 to 01/2019 Technical Support Specialist

Majuro Computer Services Majuro, MH

Responded to assistance requests from users and directed individuals through basic troubleshooting tasks

Updated software versions with patches and new installations to close security loopholes and protect users

Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions

Configured new employee work stations, including all hardware, software and peripheral devices

Documented repair processes and helped streamline procedures for future technical support actions

Assisted in technical support process refinement to improve customer service and support

Disassembled computer systems to troubleshoot and resolve hardware issues

Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources Consistently responded to customer service emails within standard window for optimal response

Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns

Responded to 5-10 individual tickets every day to provide end-user support on Spiceworks

08/2010 to 09/2012 Sales Associate

Ace Hardware Majuro, MH

Kept apprised of emerging trends and provided informative customer service to assist in product selection

Coached team members on security risks and loss prevention to aid in mitigating store theft

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items

Assisted customers by finding needed items and checking inventory for items at other locations

Sold various products by explaining unique features and educating customers on proper application

Stocked shelves and supplies and organized displays to focus customer attention on specific items

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items

Recommended merchandise to customers based on needs and preferences

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current 10/2012 to 01/2019 Cable Installation Technician

Majuro Computer Service Majuro, MH

Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools

Trained customers on equipment use, setup procedures and troubleshooting strategies

Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps

Handled multiple simultaneous deployment projects against strict deadlines

Laid out cabling plans and ran through buildings to desired locations Anticipated and analyzed common connectivity workflow problems Read and interpreted technical documentation in order to accurately configure equipment

Continuously applied quality-improvement methodologies to improve work processes

Installed, set up and repaired devices and system components Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes Answered normal and after-hours service calls

Developed and managed project plans while providing status updates to management

10/2012 to 01/2019 Cell Phone Technician

Majuro Computer Service Majuro, MH

Completed new OS installations on phones, tablets and laptops Removed damaged components, assessed faults and repaired or replaced with new parts

Checked cell phones for signs of fraud and compatibility with refurbishment

Used soldering skills to break connections and reconnect components Performed complete phone erasures and factory resets, debugged problems and refurbished devices

Worked mostly with Android phones but also completed repairs on laptops EDUCATION AND TRAINING

and Apple devices

Maintained thorough and accurate incident reports, service logs and inventory maintenance documentation

Kept full cell testing equipment calibrated to perform accurate service actions

2015 Certified Level 3 Master Technician: Cellphone Repair Wild PSC Dallas, TX

High School Diploma

Marshall Islands High School Majuro, Marshall Islands

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