APRIL DICKENS

**** **** **** ***** ****** Park, Florida 32065 adikfs@r.postjobfree.com, 762-***-****

Profile:

Medical Professional dedicated to providing World-class Customer Service Skills within various Health Care Professional Environments. I utilize my skills, abilities, and knowledge to initiate effective healthcare management, communicate protocols, procedures, and information, and operate numerous medical equipment and updated technology.

OBJECTIVE:

Exercise my great work Ethic in an Environment that can challenge and improve my Career Development as I serve as a Team player that is willing to learn new aspects of the company and provide personal experience of Health Care Management to help the company evolve.

PROFESSIONAL EXPERIEINCE:

10/2016 – Present- Phlebotomy/ Collection Specialist American Red Cross, 9851 Commerce Way, Douglasville Ga 30135, Atlanta GA 32983 Robert Jones, Supervisor 770-***-**** 60 hours/weekly

Venipuncture & Capillary Puncture- Skillful and precise in performing venipunctures and capillary punctures while collecting, preparing and storing blood samples to verify medical records in which high level of accuracy and attention to detail was important to distinguish correct sampling and testing was perform, no injury to patients, and eliminate any infections, contaminations, or inaccurate data/results are being provided.

Knowledge of Medical Terminology- Demonstrated the ability in understanding infection control procedures, quality assurance support and data entry and retrieval was clearly defined when addressing patient’s needs and concerns, interacting with staff, Providing results with Upper Management/Supervisors, and outside customers.

Medical Records/Confidentiality: Exercising Extreme caution when accessing patients medical records to review patients medical history, correct patient, specific testing, and results. I became knowledgeable with the organizations policies and procedures to record and maintain accurate information in the blood bank system and ensure Patients confidentiality.

Patient Care: I demonstrated excellent patient relation skills where I was able to demonstrate effective communication with patients by informing them of the plans and steps of the procedures, ask any questions, and listen to address any concerns which helped patients in relieving any anxiety.

Equipment Management: Prepare blood-collecting equipment by using the correct PPE for infection control, to minimize contamination, and for the health and safety of patients as well as my health and all other parties that maybe included within the space. Perform daily monitoring of the cooling system record any defects of Cooling system to ensure samples was stored to maintain Quality Control listed in the SOP.

APRIL DICKENS

2274 Club Lake Drive Orange Park, Florida 32065 adikfs@r.postjobfree.com, 762-***-****

07/2015-10/2016 – Medical Assistant---Clinical Memorial Family Medicine PatientCare,4958 Memorial Dr, Stone Mountain, Ga 30083, Atlanta Ga 30083 Dr. Tassew Tesfaye 404-***-**** 30 hours/Weekly

Administrative Duties: Effectively perform various duties to ensure adequate function of daily activities which included answering phones, scheduling appointments, maintaining medical records, processing patients, billing and bookkeeping that provided Medical staff accurate information to allow doctors and nursing staff to focus on the health concerns of their patients.

Patient Care: Preparing patients for medical care by utilizing customer service skills upon Patients arrival in obtaining Vitals, Medical history, problematic areas, informing patients of any updated information, addressing todays routine/procedures and answering any questions which helps the patient to feel comfortable with the quality of care. Communicating with patients of outside resources/referrals and Utilizing my knowledge to educate patients with information provided by the doctors and Nurses. Assisting doctors with patient’s examinations by being present in the room at all times, providing doctor with the necessary instruments and accountability to provide Patient with additional after care instructions.

Equipment Maintenance: Ensure cleanness of all treatment rooms, dispose of hazardous material in the appropriate Manner, Sterilizing rooms, equipment, instruments after each use and prior to use using the companies and OSHA guidelines. Ensure the proper PPE is available, accessible, and worn when needed which eliminates transmission of any communicable diseases. Utilizing different medical equipment to obtain accurate results by calibration of scales, and other medical equipment to obtain accurate data. I became efficient in utilizing and operating the EKG and reporting the results.

Communication: Build relationships and Provided outreach to outside resources and referrals to schedule continuing care for patients, obtain information for inhouse medical care and treatment. Contacted listed pharmacies to submit prescriptions for patients. Participate in daily and weekly team meetings to discuss any challenges, identify any issues, and explore resolutions to ensure effective treatment for patients.

09/2014-07/2015 – Lab Technician, Phlebotomist/Clinical Care Team---Clinical Pain and Wellness, 4905 Lavista Rd #B, Tucker Ga 30084, Steven Spann, 770-***-**** 35 hours/weekly

Specimen Control: Provided proficient laboratory skills in specimen collection for accurate data processing by conducting chemical analysis of bodily fluids including blood, urine, and/or spinal fluids to be shipped and tested to determine the presence of normal and abnormal components. Processing specimens for testing within the laboratory for shipment to reference laboratories which include accurate labeling, attention to details, utilizing laboratory requisition forms for accurate delivery. Following the laboratory SOP for quality control to ensure sampling was handled correctly during storage and shipping process.

Instrument and Equipment: Ensure all equipment was verified with in the specifications by following daily collaborations, SOP’s, Sterilization of instruments, and Organize/Clean blood trays to minimize contamination and ensure accurate results.

APRIL DICKENS

2274 Club Lake Drive Orange Park, Florida 32065 adikfs@r.postjobfree.com, 762-***-****

Compliance: Perform all laboratory duties in an effective and timely manner as I utilize the Company’s protocol, to meet Quality Control Standards, follow OSHAs recommendation. I participated in company trainings and met all Company’s Knowledgeable Standard Protocols Successfully. Became proficient in utilizing the company’s software to ensure constancy when reporting data by Using Microsoft Office, Outlook, and GRIT.

01/2015-03/2015 – Nursing Assistant---Clinical Golden Living Nursing Center, 5470 Meridian Mark Rd, Atlanta, GA 30342, Mrs. Jackson, 404-***-****, 30 hours/ weekly

Patient Services: Worked as a Nurse’s Assistant to provide Personal and Medical Care for individuals who were limited in their daily functions: Personal care was provided to assist in Hygiene Care, bathing, going to the bathroom, and dressing also Changed linens, Transfer from bed to chair or wheelchair if needed as well as eating. Medical Care that was provided was recording and monitoring of daily vital signs, daily assessments/monitoring of patient’s overall health status and record any changes. Providing and assisting in physical activities to promote stimulation in the blood flow and the body such as exercising and range in Motion movements.

Documentation: Maintaining a clear concise note of patient’s health and recording any changes observed to provide the staff and medical personnel updated information for their treatment plan. Compliance with the Company protocol with not taking and confidentiality of patients’ rights.

Team Meetings: Participating in Team meetings allow the opportunity to process each patients’ health as we explored challenging areas, areas of improvement, and to staff cases.

EDUCATION: Currently enrolled to receive my Associates in Dental Hygienist 2013/2015-tentative graduation date 10/2021, Gwinnett Technical College, 5150 Sugarloaf Pkwy, Lawrenceville, GA 30043, I have 36 Completed Credits obtained.

LICENSES/CERTIFICATIONS:

BLS/CPR/ Adult and Pediatric First Aid/CPR/AED-BL 1955 Monroe Drive Northeast Atlanta Ga 30324

Phlebotomy/EKG/Patient Care Technician- 2014 -Woodruff Arts 2131 Pleasant Hill Road 125 Duluth Ga 30096

APRIL DICKENS

2274 Club Lake Drive Orange Park, Florida 32065 adikfs@r.postjobfree.com, 762-***-****

Skills:

Microsoft Office Outlook Administrative Duties

Patient care Vital Signs Specimen Sampling/Testing

Medical Billing Medical Coding Medical Laboratory Skills

Contact this candidate