Shadae

Capers

*** *** ****** *** **, Washington DC, 20001

202-***-****

adikej@r.postjobfree.com

https://www.linkedin.com/in/shadae-capers-0bb0a01a3/

Capable, organized and meticulous Resident Assistant, known for excellent leadership and time management skills. Easily able to speak in large groups and offer mediation and counseling to residents. Adheres to rules and dedicated to promoting a friendly, safe and healthy environment for residents. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Experience

Human Resources Intern Hotel Revival-Baltimore, MD 08/2019- 02/2020

Going over resumes, Conducting benefit enrollment process, Administering new employment assessments Collecting employment and tax information, Ensuring background and reference checks are completed, Preparing new employee files, helping with pay roll, planning and setting up employee work events, Processing payroll, which includes ensuring vacation and sick time are tracked in the system, Answering payroll questions, Facilitating resolutions to any payroll errors

Resident Assistant/ Front Desk Agent American Campus - Baltimore, MD 08/2019 - Current

Managed administrative tasks, including maintenance requests, room change process and incident reports. Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction. Devised various programs for residents, including social, educational and recreational programs.

Resident Care Aide Consumer Direct - Washington, DC 06/2017 - Current

Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking. Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs. Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.

Manager/Barista Buzz Bakeshop - Alexandria, VA 02/2015 - 01/2018

Managed cash register, communicated with customers and operated sales floor. Trained new employees. Assisted with calculating the store's end of year inventory. Opened and closed store independently. Set up store displays and inspected merchandise for quality. Make drinks for customers. Work in front of house.

Help customers at the cash register. Assisted customers in selection of products and responded to their questions. Stocked and organized supplies and controlled inventory.

Education

DEC 2020

Bachelor of Hospitality Business Management/Morgan State University

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