SHANNON PUCKETT

Seattle, WA

Mobile: 425-***-****

Email: adikeb@r.postjobfree.com

PROFILE

A broad-based professional with 20+ years in Global Facilities, Operations and Real Estate experience serving industry leading Fortune 500 corporations and start-ups. Proven record of strategic, innovative leadership and growth with strong business acumen. Phenomenal team building, maniacal customer service, clear sense of ownership, results-based leader with ability to achieve organizational goals. Motivated by challenging, entrepreneurial, ethical and dynamic environments. A passionate and engaging visionary willing to relocate for progressive career growth in a world class, dynamic organization.

EXPERIENCE

NEST International NJ/FL

COO 1/20-7/20

Daily operational oversight for family owned, mid-level Facility Management company with offices in NJ and FL.

Responsible for 25,000+ vendor network for client portfolio proximity coverage, insurance and compliance coverage and delivery of hard and soft services across North America.

Lead National Field team of QA members to ensure client coverage and service delivery across US and Canada.

Negotiated partnerships with OEM’s (Original Equipment Manufacturers) to establish catalog offering for Client base at preferred rates.

Consulted with teams to meet client needs with new, challenging and innovative responses to traditional issues.

Negotiated partnerships with distribution networks and parts suppliers for preferred rates for client portfolios.

Procured cleaning and PPE Supplies during Covid-19 Response for client portfolio when contracted business services were reduced.

Lead Covid-19 Reopening Task Force companywide.

SDP3 Seattle, WA

Owner 2018-present

Consulting and Coaching for Facilities Management and Operations

Team Performance Coach for Success and Goal Setting

Individual Motivator and Performance Coach

C&W Services- Amazon Account Seattle, WA

SVP of Strategy 2017-2018

Leader of FM team during growth doubling in size YOY 2017 to 2018 and 40% projected from 2018-2019. Took team from 400 to 900+ headcount in 2018 with a dynamic, growing industry leading client.

Realized team Vacancy rate reduction Oct 2017- 10% and 17.4% w/o temps, April 2018- 0.7% and 5.9% w/o temps

Revenue growth due to performance during Peak 2017 $48M OPEX resulted in growth in 2018 to $80M OPEX and projected ~20 new sites in 2019.

Built strong leadership team that Amazon utilized as Best in Class and advisor to the other 3P.

Led expansion into global European markets for Sort Centers, invited to participate in bids for 8 other international countries and moving to preferred vendor status.

Change agent nominated for C&W ELP program after 6 months and team won CEO award for Outstanding Performance.

Took team from worst ranking to leader in performance in 6 months and set company records for performance during 2017 Peak in 10+ sites.

Built deep client relationships while strategically setting the team up for future growth.

Encouraged innovation in teams to drive equipment performance while realizing value in costs and processes.

CBRE GWS – Multiple positions

CBRE - DaVita Account Denver, CO

Managing Director 2016- 2017

Volunteered to lead a dynamic account with a growing client that was considering terminating our contract.

Evaluated and hired team members with proper experience and worked to gain back the trust of the client as well as raise the standard of delivery across 2500+ kidney care locations totaling 25M square feet.

Leader of 172 team members consisting of 120 Dedicated Self-Performing Mobile Building Engineers and 52 Remote Operations and Project Management employees across the US

Responsible for $45M OPEX Facilities Management budget and $54M Project Management CAPEX budget execution delivering over 200,000 work orders per year.

Implemented 3000+ MSA/ COIs for vendors, 25,000 PMs delivered by the dedicated tech team, Truck stock program and seasonal snow and landscaping programs

Client is currently happy with service and has moved from a one to a three out of four in Client Satisfaction in 6 months and won company turnaround award for the year.

CBRE – Microsoft Account Redmond, WA

Sr. Director, Puget Sound Campus and Sr. Director of NAFS 2015-2016

Direct contact for 3 leaders on the 18M+ square foot Puget Sound Campus serving 45,000 visitors and employees per day in Redmond, WA

Team of 225 employees covering Facilities Management, CRM, 110 Dedicated and self-performing Engineering team, Account Operations, Sourcing, HSE, Call Center, Innovation, Energy, Project Management, Transportation Program and IT.

Sr. Director of NAFS (North American Field Sites) 2013- 2016

Direct contact for 16 Regional clients and leadership within the Real Estate and Facilities team for MS

Oversight and Execution of approximately 1800 projects totaling $19M in Capital and Expense projects onsite across North America

Responsible for a remote team of 300 across US and Canada at 110 sites and 7 campuses totaling 13M square feet

Oversight of 13 Data Centers Internationally in 7 countries globally

Focus CRM, Facilities Management, Project Management, Customer Service for visiting public and Employee Workspace Satisfaction

Developed Concierge level programs for onsite team to welcome visitors and employees to MS locations for sales and technical centers

Developed Food and Beverage programs to enhance offering to employees at campus sites

FM Facility Maintenance (now Vixxo) Hartford, CT

Vice President of Retail Operations 2012- 2013

P&L Ownership for $21M+ Retail Client portfolio

Leader of 25 employees responsible for maintenance of 2300+ operating buildings totaling over 30 million square feet of retail space in 42 hard and soft FM trades.

Interim Account Director for Michael’s encouraging energy initiatives, sustainability programs and budget planning.

Energy strategist and program leader for Retail team

THE HOME DEPOT Atlanta, GA Director, Building Services 2007-2012

Leader of 36 employees responsible for maintenance and preservation of 2200+ operating buildings, Distribution Centers, Subtenant sites and dark stores; totaling approximately 225+ million square feet and valued in excess of $22.5 billion. Annual operating budget of $1.2 billion expense and $212 million capital for Preventative, Predictive, Repair and Project work.

Responsibilities include maintenance and preservation of land, buildings and structures, MHE forklift fleet, equipment, mechanical and operating systems, property management for all stores and owned property.

Define long-term strategy for asset preservation at store level, including partnering with Construction, Procurement, Safety, Compliance, Risk Mitigation and Legal to research or design solutions to glean energy efficiencies or extend the life of assets and systems.

Responsible for creation, planning and execution of custom Technology and CMMS strategy, platform and programs for department, stores, and vendors from identification to payment.

Realized budget targets within .02% 2007-2011 with 2% cost out annually.

Managed vendor base of 3000+ to ensure THD standards are met and exceeded.

Earned a Voice of Customer of 9.4/10 with 1.2 million work orders processed during last 12 months

Responsible for Disaster Recovery and Business Continuity during Natural Disasters

Energy/ Maintenance cost out and savings realizations with building signs, sales floor lighting, LED in-rack solution, refurbish cart, racking and paint programs exceeding $30M

Asset extension projects for roofing systems, HVAC systems, piloted nitrogen systems, fleet design changes, cart design specifications

Created independent testing program for equipment introduced into store environments to ensure durability and longer asset life

Realized energy reduction of 11% per store by working with designers and engineers on new products and implementation, as well as additional 3% in HVAC by adjusting strategy across portfolio

Occupancy Manager, Building Services 2005-2007

Designed and developed best practices, implemented and maintained Cyclical Maintenance programs for Interior lighting, Exterior lighting and Signs and created Capital process manual.

Lead FixIt project to create online ticketing system for stores; realizing drop in call hold times to Maintenance Service Center from 3 minutes to <35 seconds.

Budgetary accountability for capital and expense in General Repair and CAM accounts, budget realization within .05% of target in 2006.

Managed vendor base of 7000+ to realize best value and quality.

Headcount rebalancing across lines of business for critical customer support.

TOYOTA MOTOR MANUFACTURING, INC. Huntsville, AL

General Affairs and Purchasing Specialist 2004-2005

Oversaw 50 employees for contracted services Security, Janitorial, Landscaping, General

Contract Services for main location and onsite owners’ representative for new V8 plant build

Conducted Project Management for Security Detail and Event Planning for Government and Executive visitors, planning and development, implementation and invoicing to minute degree.

Created, maintained and adhered to budget requirements.

Constantly evaluated and improved Kaizen systems to develop better and more effective solutions to challenges.

Qualified vendors, negotiated terms, conducted RFQ, bid process and contract award for Toyota services and purchases.

Data Center management and emergency preparation.

EDUCATION

University of Alabama Huntsville, AL

Bachelor of Science in Business Administration

Held Assistant Athletic Trainer position for 9 sports teams while earning degree.

PROFESSIONAL ORGANIZATIONS/ SPECIAL PROJECTS

Executive Committee member for West Division CBRE Alliance Directors and SLT team 2017

Current Member of PRSM, CREW, Corenet, IFMA, CBRE Women’s Network

Second VP PRSM Association- 2010 to 2012- Professional Retail Store Maintenance Association consists of 2500+ members in the multi-store retail industry

oPRSM Educational Committee 2010

oPRSM Benchmarking Committee Chair 2011 to 2015

U.S. Department of Energy, Commercial Building Energy Alliance Steering Committee- 2006 to 2013- 57 major retailers collaborate to draft specifications for Site Lighting, LED troffers, Parking Deck Lighting, and HVAC for the commercial building industry. Currently working on DOE grant for store concept to realize 50% energy reduction.

The Home Depot Foundation Advisory Committee- 2007 to 2012

Homer Fund Captain for Operations- 2010 to 2012- employee assistance plan funded by the employees

Sustainable Building Automation System company lead- 2010 to 2012- $60M+ system cost

REFERENCES AVAILABLE UPON REQUEST/ WILLING TO RELOCATE NA & EUROPE / TRAVEL EXTENSIVELY

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