Security Officer Software
Resume:
RAPHAEL MABIALA
Help Desk Technician Pratt Abbott Uniform & Linen
Lewiston, ME 04240 adikd0@r.postjobfree.com
Looking for opportunity to IT help desk support technician provide technique support and troubleshooting services to end users who need assistance with their computer hardware or software peripherals. CompTIA A+ 220-1001 and 220-1002 trained
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Help Desk Technician
Pratt Abbott Uniform & Linen - Westbrook, ME February 2020 to Present
•Identifies, diagnoses, and resolves basic problems for the end-users of our clients. This includes but is not limited to workstations, laptops, servers and applications including third party applications.
•Provides end-user problem resolution over the phone for client software and connectivity.
•Sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely.
•Diagnoses and resolves basic end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems.
•Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
•identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between first and second level end-user problems; identify, evaluate and solve end-user workstation problems;
RYFS (Residential Youth Family Services) Team Leader
Spurwink Services - Portland, ME August 2019 to Present
•Develop relationships with clients who have emotional and behavioral disorders
•Maintain safe and therapeutic environment and routines
•Plan and lead group and individual activities aimed at helping clients achieve skills,
•creating opportunities for clients to succeed
•Perform behavior management, therapeutic duties and crisis intervention, including restraints. Participate in reflective practiceS and supervision.
•Contribute to the management of the residence
Level 1 Support Specialist
Southern Maine Community College - South Portland, ME August 2018 to July 2019
Pick up/fix/drop off computers
•Install Software
•Staff the Help Desk, servicing both telephone and walk-in customers
•Resolve Computer problems including, but not limited to:
•Printer problems
•Hardware and software issues related to the PC
•Computer Networking, Cabling, Telephony, Projector issues
•Assisting new students and staff in initial logon to portal/email
•Assisting in setting up new labs
•Cleaning out computers, simple break/fix.
•Special Projects as assigned.
Security Officer
Securitas - South Portland, ME January 2017 to June 2018
•Conduct random safety and security patrols of the campus. Complete building check, lock/unlock buildings as required.
•First responded to campus incidents. Assist emergency personnel as required.
•Parking enforcement. Conduct escorts as requested by the college community.
•Answer telephone calls
•Complete reports/maintain logs/process and issue parking permits. using computer with a specific software, data entry, Microsoft word and excel
•Information resource for the community and its visitors.
•Develop and maintain a professional relationship; communicate successes opportunities to supervisor; maintain professional level of communication.
•Being reliable, responsible, and dependable, cooperative attitude, keeping emotions in check,
•Schedule new and returning appointments
Help Desk Support
DGDA (The Directorate General of Drug Administration) - Democratic Republic of Congo March 2013 to April 2016
•inputting data or information into the computer using devices such as a keyboard
•Provide front line technical support to end users on system and application support. Identify, research, troubleshoot, and resolve software problems.
•Install, maintain, repair, upgrade, and provide general support for all systems including, computer, audio
•Using word processing or data processing software hosted on a Computer
•Install or add a new software to a computer,
•Microsoft office
•Reinstallation of OS
•Removal of viruses/malware
•Software upgrades and installation
•PC Imaging and configuration
•Helping end users understand software
•Troubleshoot software, hardware, network issues & peripherals
•Adding hardware components to the computer (Unpack your components, Place the tower, Connect the monitor to the tower, Plug in the mouse and keyboard, Connect any speakers
Associate in Science in Cyber Security and Information technology
Southern Maine Community College South Portland August 2018 to Present
Associate's degree in Computer Networking
ISIPA ( COMPUTER TRAINING REPUBLIC OF CONGO) - Kinshasa August 2013 to May 2016
High school diploma or GED
Collège Alingba DRC CONGO - Kinshasa May 2013
Certification in CompTIA A+ Boot Camp 220-1001 and 220-1002
VTEC Education Training Center - South Portland, ME
•Microsoft office (3 years)
•MS office (Less than 1 year)
•PowerPoint
•relationship building (Less than 1 year)
•Word
•Excel
•Security (1 year)
•Disability
•Home Health • DHCP
•Windows
•Customer Service
•MAC • Networking
•Windows 7
•OSPF
•Hardware (3 years)
•LAN
•Computer Skills
•VoIP
•Switches
•Routers • DNS
•WAN • TCP/IP
•Help desk
•Operating Systems
•Microsoft Excel
•Microsoft Word
•Microsoft PowerPoint
•Google Suite
•Microsoft Outlook
•Computer networking
•Technical Support
•Network Support • Virtualization
•Desktop imaging
•TCP/IP
•Cloud computing
•Printers
•Network Security
•VPN
July 2016 to July 2016
•certificate completed the cognitive and skills evaluations in accordance with curriculum of America heart association, sterling, VA (CPR AND AED) program
CRMA
October 2019 to Present
The Certification in Risk Management Assurance CRMA credential demonstrates an individual's ability to evaluate the dynamic components that comprise an organization's governance
•Proficient in Microsoft Office: Word, and PowerPoint
•Fluent in the following languages: English, French, Swahili and Lingala), Verbal and Written ● Excellent communication
•Highlights of Qualifications:
•Relevant experience of delivering bilingual interpretation, translation and communication services
•Sound knowledge of customer relationship building and retention practices
•Commendable knowledge of using computers, Microsoft Office software and internet
•Familiarity with speaking and writing in more than one language
•Ability to interact with clients from in a multicultural environment
•Ability to interpret and translate oral information to written form and vice versa
Contact this candidate