Tianna John

720-***-**** **** *th Street Washington, DC 20011 adikcp@r.postjobfree.com LinkedIn US Citizen

SUMMARY Detail-oriented professional with 6.5+ years of experience in production, manufacturing, and the industrial automation environment. B2B sales expertise in multiple industries: Oil and Gas, Upstream Chemicals, Food and Beverages, Power and OEMs. Passionate about developing and driving competitive sales and marketing strategies, while delivering sales growth in a multi-million-dollar businesses. Strategic minded, customer focused and results oriented with a proven knowledge of efficiency and performance improvement. A savvy and resourceful engineer who promotes strong production to achieve goals and foster continuous improvement. CORE COMPETENCIES

Strategic Marketing Engineering and Technical Support Business Development Solution Selling Chemical Program Management Troubleshooting/Risk Management Budgeting & Cost Analysis Scheduling and Planning Process Instrumentation and Automation EDUCATION

THE GEORGE WASHINGTON UNIVERSITY, School of Business Washington, DC Master of Business Administration December 2022

• Project Management Certificate (December 2021)

• Business Analytics for Mangers Certificate (December 2021)

• GWU Forté Fellows Club

ODESSA COLLEGE Odessa, TX

Associate of Science Occupational Health and Safety May 2018 MCNEESE STATE UNIVERSITY Lake Charles, LA

Bachelor of Science Environmental Science December 2010 Bachelor of Science Natural Resource Management

EXPERIENCE

EMERSON AUTOMATION SOLUTION Washington, DC

#2 Global Automation Vendor Worldwide

Field Sales Engineer August 2018 – November 2020

• Business Development: Grew Service Turnaround business (an Emerson strategic growth focus area) by leveraging service expertise and revamping integrated STO (Shutdown Turnaround and Outage) pursuit strategies with LBPs

(Emerson's Local Business Partners), resulting in a 4X bookings growth in STOs.

• Marketing: Developed go to market strategies and marketed Emerson's innovative digital transformation solutions. Selling Emerson's proprietary Plantweb Insight software, allowed remote monitoring of customers' assets by leveraging IIOT, and helping to optimize customers' operations with predictive maintenance, thereby saving customer millions of dollars in revenue.

• Project Management: Developed and negotiated pricing, timeline, and long-term service agreement with customers, to manage field service needs.

• Customer Service: Provided superior customer service and technical facilitated, pre-sale, and post-sale activities. Took ownership to understand customers' needs and offer product alternatives for customers based on application requirements to best meet customer requirements and to support sales objectives,

• Achievements: Displaced over $120K in competitive business by promoting differentiating strategic solutions. Utilized Oracle CRM and solution promoting methodologies to expand Digital Transformation presence in 2 out of 5 target accounts resulting in an additional $60K in sales. BAKER HUGHES Midland, TX

#2 US Oil Service Company

Field Technical Engineer July 2014 – August 2018

• Business Development: Conducted technical surveys, analyzed technical tests, and wrote technical proposals helped generate annual revenue.

• Leadership: Conducted technical training for BHI account managers, and chemical technicians. Supervised chemical treatments involved multiple contractors and company personnel.

• Project Management and Consulting: Streamlined cross-functional operations (i.e. labor & supply chain) to ensure a chemical program. Managed chemical programs set, to optimize oil and gas production, enhance asset integrity, and increase run time for wells and facilities.

• Customer Service: Implemented Cost Benefit Analysis with customers. Accountable for customer satisfaction, revenue attainment and growth, P&L, serviceability, responsiveness, quality, new business development, and customer proposals.

• Engineering Support: Executed sales and operations to grow market share by performing root cause failure analyses and troubleshooting essential to chemical treatment recommendations (Fluid separation, gas well deliquification, defoaming, and wellbore cleanout; Scale, iron sulfide, paraffin, and asphaltene control; H2S, corrosion, and bacteria control) led to an increase in market share in the Permian Basin. ($100 - $120 MM annual revenue).

• Achievements: Achieved a high level of customer satisfaction and respect through responsibilities for business relationship aspects of customer account.

COMPUTER SKILLS

• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

• Oracle/CRM

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