HEWLEY E. HINDS, JR.

Pompano Beach, FL 404-***-**** hehindsjr@ yahoo.com

BUSINESS / PROCESS IMPROVEMENT ANALYST – SIX SIGMA BLACK BELT Seasoned business professional with over 15 years of experience in operations management, quality management, and business transformation. Holds Six Sigma DMAIC methodology experience in a range of industries including healthcare, insurance, and manufacturing. Demonstrated history of transforming processes and implementing sustainable change in business operations. GE Six Sigma Black Belt and Licensed Property & Casualty Adjuster. Key skills include:

Business Case Development & Analysis

Supply Chain Management (SCM)

Business Process Mapping

Quality Systems / Quality Assurance

Customer Relationship Management (CRM)

Enterprise Resource Planning

(ERP)

Project Management

Business Transformation

Accounting & Finance Acumen

Data collection & analysis

Metric definition

Root cause analysis

Team leading & building

Professional meeting facilitator

Microsoft Excel, PowerPoint,

Word, Outlook, Access, Visio,

SharePoint

Xactimate

Xactcontents

Claim Xperience

SQL

R E L E V A N T P R O F E S S I O N A L E X P E R I E N C E RKE & ASSOCIATES April 2019 – Present

Independent Management Consultant

Transform businesses to drive decisions & behaviors that improve efficiencies thru refining/installing management operating systems, creating forecast and capacity planning models, leading change management initiatives and performing lean analyses.

Alacrity Solutions, Claims Examiner (Contract) August 2020 – November 2020

Manage and oversee homeowners' storm related and other claims throughout the claims process and successfully close/resolve claims.

The Powers Company, Associate Consultant (Contractor) March 2020 – April 2020

Conducted management operating system analysis in the weigh/price, new products room

(NPR)/mechanically separated chicken (MSC)/trim, fillet, packaging, and maintenance departments of a major poultry producer’s processing facility, contributing to the sale of a $5 million project

Began implementation of an improved management operating system within the client’s NPR/MSC/Trim department including, daily production schedule controls, start-up scoring and skills flexibility matrices STATE FARM MUTUAL INSURANCE January 2015 – April 2019 Process Analyst Dallas, TX

Partnered with organizational leaders to transform Estimatics and Reinspection processes to a new operating model in Auto Claims while implementing Excellence in Operations Management techniques including performance huddle boards, team leaders’ coaching standards, and key performance metrics.

Trained Auto Estimatics Appraisers and Re-inspectors across the enterprise on new processes and procedures during migration to new operating model; developed key performance indicators to measure daily productivity and efficiency.

Created and documented Standard Claim Procedures for Auto Estimatics Re-Inspectors.

Led multiple process improvement efforts focused on reduced variance, process mapping, improved claim cycle time, waste reduction, and enhanced customer experiences.

Developed and led training programs for Process Analysts including instruction for Lean Six Sigma, Kaizen, and PMP methodologies.

TELEFIX COMMUNICATIONS HOLDINGS, INC. July 2010 – August 2013 Director of Operations / Project Consultant Dallas, TX

Managed essential daily operations of a start-up company.

Developed the processes and procedures for Accounting, Invoicing, Payables, and Procurement.

Created the Employee Handbook and authored the Safety Policy and Program.

Managed deployment and logistics of resources for maintenance contract of telecommunication towers and upgrade. RENOIR CORPORATION USA June 2011 – February 2013

Implementation Consultant Herndon, VA

Reduced the carrying inventory by $425K for the Operating Room at a major hospital by implementing new par levels. Updated metrics and installed the Management Control System (MCS) to drive sustainable results.

Business Process Improvement: utilized systematic approach of DMAIC, Six Sigma methodology to drive projects and achieve results.

Analyzed client's operations and processes including people processes, workflow, materials, products, performance, and scheduling to refine specifications in various industry organization.

Examined processes for variations in waste, quality, efficiency, effectiveness, and productivity; tested products in production process for quality metrics, including performance, dimensions, and mechanical characteristics.

Leveraged internally developed intellectual tools and methodologies to create and implement project plans for process improvements programs.

APPLICATIONS TECHNOLOGY GROUP, ATGWORK February 2009 – October 2010 Recruiter/Business Development Atlanta, GA

Created proposals and pre-sales presentations for Business Development.

Recruited and placed Oracle consultants.

USC CONSULTING GROUP, LLC February 2008 – September 2008 Senior Project Consultant Tampa, FL

Implemented a Management Operating System (MOS) for a cabinet manufacturer utilizing change management to transform behavior.

Identified and tracked performance metrics daily and reviewed with Supervisor, line employees, and Sr. Management.

Project Team delivered over $7.5 Million (annualized) in saving within 6 months. UNIVERSITY HOSPITAL, HEALTH ALLIANCE January 2005 – December 2006 Six Sigma Black Belt Cincinnati, OH

Reduced the turn-around time 30%, in the Mammography Clinic by implementing a new layout and process to register and see patients.

Re-engineered and developed processes for the collection, submittal, and processing of medical records between the Catheterization Lab and Medical Records departments reducing the error rate to 0.5% from 12% and developing a best practice for other departments.

Oversaw the Press Gainey customer satisfaction results for the hospital, providing monthly reports to departments and presenting results at C.E.O.'s monthly department managers’ meeting.

Prepared monthly operational reports for VP, Administration for C.E.O.'s staff meeting. E D U C A T I O N, C E R T I F I C A T I O N S & T R A I N I N G MBA— Finance, The Farmer Business School - Miami University, Oxford, OH BS, Comprehensive Science/Math, Wilberforce University, Wilberforce, OH Scrum Fundamentals Certified, Certificate ID: 788647, VMEdu Inc. Six-Sigma Black Belt Training, General Electric Capital Services Change Acceleration Process Training, General Electric Capital Services S E L E C T E D A D D I T I O N A L E X P E R I E N C E

Cornerstone Brands, Inc. Project Specialist

Clarkston Consulting, Senior Process Consultant

General Electric Capital Services, Six Sigma Black Belt

Cincinnati Milacron Inc., Financial Analyst / Quality Assurance Manager

The Fifth Third Bank, Trust Administrative Officer / Budget Manager

Central Foundry Div. of General Motors, Production Supervisor / Customer Contact Quality Manager

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