Supply Chain Analyst/ Customer Operations Analyst
Resume:
RISHIKESH PATEL
East Brunswick, NJ 08816
Cell: 908-***-****
Email: ****************@*****.***
LinkedIn Profile: www.linkedin.com/in/rishikesh-patel
EDUCATION:
RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY
Rutgers Business School - Newark
Bachelor of Science, Supply Chain Management Graduation: May 2020
GPA: 3.2
PROJECTS:
UPS/ OneRail – Industry Client Project - Project Manager (Role) January 24th- March 11th
Lead a team of 5 students over the course of over three months working directly with the director of last mile delivery.
Goal was to identify aspects and resolve issues regarding last mile deliveries
Team responsibilities included creating an efficient and detailed idea making the last mile deliveries more efficient by researching and speaking to competitors.
As a Project Manager my responsibilities were to ensure all the team members were motivated and worked in a efficient team environment. Individual responsibilities as a Project Manager included creating a schedule, WBS, Gantt Chart, Milestones list, Risk Matrix, Stakeholders Matrix and ensuring that the team conformed with the client’s requirements.
Presented directly to the director and CEO.
Director and CEO were onboard with the idea and I was offered an internship over the summer to working alongside them in Orlando.
Project was a success; client was satisfied with the idea.
PROFESSIONAL EXPERIENCE:
Sun Pharmaceutical Industries Ltd., Cranbury, NJ February 18th- Present
Supply Chain Analyst
Head Contact – Substance Order Monitoring and validating demand file for all customers.
Validating & releasing controlled substance orders daily in SAP.
Second point of Contact Ambrisentan REMS and Head Ambrisentan Analyst.
Working directly with DEA & implementing an efficient channel of communicating classified documents.
Tracking warehouse orders daily and analyzing order dropped, shipped, pending, past due pending, past due gross amount etc.
Created a strategic plan to reduced warehouse backlog by 1.5 million units.
Analyzing materials on QA hold.
Created an efficient channel of communication between Supply Chain and warehouse management. Discussing warehouse operation plan for the day every morning with Warehouse Operations manager and Warehouse Manager.
Creating and grouping deliveries for the warehouse daily for Warehouse Operations.
Assemble data, analyze performance, identify problems and develop recommendations with support from Supply Chain Management planning and operations
Collaborated directly with the logistics management team to optimize service, minimize cost, and maintain the efficiency of the supply chain.
Create an maintain a customer buying pattern for the year to help warehouse recognize daily orders fluctuations and help deal with increase in demand by the day of week.
Submitting daily warehouse delivery and pending report and providing solutions on a weekly basis to Vice President of US Supply Chain.
Tracking all outbound and inbound deliveries for the warehouse.
Presenting warehouse goals and achievements at the end of the week to Vice President of US Supply Chain.
Reporting to Vice President of US Supply Chain.
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Motel 6, New Brunswick, NJ July 2017 – August 2020
Front Desk Clerk
Receive 95% positive comment cards, including efficiency, local knowledge.
Greet and check-in guests in 100+ room hotel with Hotel Key System.
Purchase materials required for daily operation on a weekly and daily basis.
Trained 6 front desk clerks to use Hotel Key terminal, guest services, and check-in.
Balance receipts $1,000-$3,000 at shift end. Create Reports - 99% accuracy.
Supervised 12 hotel maintenance and property staff and assigned them duties whenever they were required.
Recorded all guests’ payments and information for the validity of all relevant guest identification and information when processing credit card payments to prevent fraud.
Answer multi-line phone systems for guests and aid when necessary.
Walmart Supercenter, East Brunswick, NJ March 2016- July 2017
Electronic Sales Associate
Assisting the customers as needed with electronic and cellular devices and stocking shelves with freight and direct shipment.
Running cash register both in the department and as needed at the front end of the store.
Following the modular plans as needed, creating pick lists ad pulling merchandise and assist in other departments as needed and maintain a neat and clean work area.
Establishing report with potential/current customers and identifying the customer needs and service requirements.
Providing customer service to clients with technology and electronic inquiries.
Maintaining all sales, inventory and auditory record accurately, working closely with department managers.
Maintaining the merchandise presentation by property, stocking merchandise to provide maximum customer appeal.
Sierra Mechanical, Matawan, NJ May 2016 to July 2016
Simplified the process of retrieving data from the computer system and maintaining records.
Responsible for the filing of billing requisitions as well as the retrieval of archived requisitions.
Answered incoming calls resolving issues with both customers and billing department.
SKILLS:
Proficient in Microsoft Office, Excel, and PowerPoint.
Customer service experience of 4+ years.
Fluent in Gujarati, Hindi, conversational Spanish.
Excellent communication skills combined with the ability to build business relationships in new and diverse environments quickly and efficiently.
Ability to follow-through on deliverables and pay attention to details during multiple projects and deadlines.
Strong organizational skills; attention to detail; and ability to meet deadlines.
Strong attention to detail, deadlines and holding self and others accountable.
Strong analytical skills including the ability to develop and update large Microsoft Excel documents, apply statistical formulas and pivot tables.
Ability to perform KPI, VLOOKUP’s, Pivot table, etc.
Experience in SAP
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