JEFFREY MYERS

206-***-**** adikb6@r.postjobfree.com https://www.linkedin.com/in/jeffreydmyers/ Norco, CA PROFESSIONAL PROFILE

An interpersonal, technical, and results-oriented professional with 10+ years of experience as an Information Technology Manager and Lead Support Engineer. Specialized skill base in large-scale application support, computer systems, service outage management, technical programming, and exceptional client relations. Elite business relationship builder with a strong willingness to enhance overall business productivity and client retention. Focused on coordinating technology direction and strategy, process and quality improvement,established mentorship, and identifying, optimizing and creating business solutions. CORE COMPETENCIES

Information Technology Large Scale Application Support Mission Critical Applications Operations Support Management Mentorship Team Development Leadership Client Relations & Support Cost Reduction Management Cross-Functional Collaboration Detail Oriented Exceptional Organization PROFESSIONAL EXPERIENCE

Vice President, Digital Support Engineer Lead City National Bank March 2020 - November 2020

● Spearhead all supervision and activities for a team of Digital Support Engineers,implementing results driven management/leadership to ensure application and environment production support.

● Mentor engineer teams with an emphasis on accountability, performance monitoring, and crisis management procedures as applicable.

● Cross-functionally collaborate with other senior management leaders to define and create metrics for evaluating performance and providing oversight for new process design.

● Strong management, leadership, and conflict resolution skills that inspire internal teams to creatively troubleshoot application issues and ensure the highest level of technical documentation.

● Process improvement expert who is able to translate technical concepts to non-technical audiences to drive business productivity and efficiency.

Lead Support Engineer Okaya (Contracting Position at Experian) June 2019 - March 2020

● Responsible for coordination and support of engineering efforts and implementing realistic solutions through a strong background in large-scale application support, technical standards, design and development tools, and understanding of software concepts

● Proven track record of building relationships and coaching individuals to success through hands-on design and development experience in Experian Mission Critical Product, Precise ID, Mission Criticals, and Splunk Technology System

● Demonstrate elite ability to support and manage high-impact technical projects from concept to completion simultaneously and collaborate closely with cross-functional teams in resolving client issues/escalations, including the management and implementation of software installations using ClearQuest and user/system generated tickets

● Analyze performance of team and initiate improvements, including providing ongoing training and mentoring for staff, implement creative changes, and analyze department analytics to drive growth

● Develop and implement process improvement methodology, resulting in the transition and management of the on-call support duties from the Development Team

● Strong foundational knowledge and experience with Oracle, Tibco, C, Java, Weblogic, Remedy, Splunk, Patrol, Unix, Linux, Azure, HP Temip, Jboss, Shell Scripting, SQL, & HTML IT Manager AT&T January 2006 - June 2019

● Implemented results-driven leadership through the management of 16 Support Engineers to drive results through the operation of Mission Critical Applications for hundreds of Unix/Linux servers, resulting in the reduction of MTTR for outages by 5% annually

● Created cost-effective solutions by identifying and implementing strategic plans for applications to retire at a quicker rate, resulting in tens of thousands of dollars saved for the company

● Designed and delivered an application to pull data and send reports to upper management during outages to collaborate and resolve escalated issues relating to outages to minimize client impact

● Demonstrated elite technical problem solving skills by assisting company's Security Compliance Department by providing phone location analytical data to the FBI (cases were 24/7 critical requests, including kidnappings)

● Monitored and tracked resource capacity to support assignments, tracked progress through all testing phases, and completed work within budget

● Mentored trainees and Support Engineer team, providing a structured learning environment to facilitate their growth as productive members of the team EDUCATION

BS (Computer Programming) Griffin College