Sales Service
Resume:
Eliel Esparza
Passionate bilingual Patient Care Representative with 10+ years of experience.
Looking for an opportunity to be of service to a healthcare facility where I can leverage my patient-focused mindset to drive satisfaction while also building on and expanding my existing skill set.
13315 Rexford St.
Blue Island, IL 60406
*************@*****.***
EXPERIENCE
Metro South Medical Center, Blue Island, IL — Lead Patient Representative of Transportation
September 2010 - October 2019
● Managing incoming calls and transportation requests in a timely and accurate manner.
● Responsible for safely transporting and coordinating patients’ transport requests throughout the hospital in a timely and professional manner while also following hospital guidelines.
● Collaborate with teammates to create a friendly and welcoming environment which helps drive higher patient and team satisfaction.
● Responsible for coordinating shift resources throughout the hospital to ensure all transportation needs are met in a timely manner.
● Communicate with various departments regularly to ensure we keep all request queues to a minimum ensuring stakeholder satisfaction.
The Picture People, Chicago Ridge, IL — Senior Sales and Photography
November 2006 - September 2010
● Professionally answered all incoming calls in a timely and professional manner. Called leads to convert into potential sales opportunities.
● Handled service and escalation inquires end to end until satisfactory resolution. Trained and communicated new marketing promotions to Jr. Sales and Service representatives.
● Participated in the hiring of new employees and assisted in new hire on-boarding.
● Received several district and regional sales and marketing awards and recognition. Helped store exceed sales and customer satisfaction goals for 4 consecutive years.
● Utilised Microsoft outlook, word, powerpoint and excel to communicate with customers, send emails,update team, and to complete daily reconciliation reports.
SKILLS
Team Leadership
Customer Service Oriented
Interpersonal Communication
Efficiency focused
Adapts well to change
Proficient in Adobe software
BLS Certified
Mandated Reporter
AWARDS
Employee of the Month at
Metro South Medical Center.
Dean's List at Harrington
College of Design.
Top seller at The Picture
People for two years in a row
LANGUAGES
English, and Spanish
Nanny
October 2004 - Current
● Provided care for after school, break, and holiday for children in youth ages 16 months to 13 years old.
● Organized indoor and outdoor activities for different age groups to accommodate different weather conditions.
● Created a safe environment for all activities.
● Provided group and one on one homework help.
● Supervised snack and meal times.
EDUCATION
Harrington College of Design, Chicago, IL
September 2007 - August 2009
Associate's Degree in Applied Science in Commercial Photography Dwight D. Eisenhower High School, Blue Island, IL
August 2001 - June 2005
High school Diploma
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